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Topic: What do we do if...

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Subject: What do we do if...
Date Posted: 8/13/2008 12:02 PM ET
Member Since: 7/18/2008
Posts: 1,051
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you send a book & then a person's account closes? I sent a book to someone & it says they're no longer an account holder. How am I supposed to get my credit?

Date Posted: 8/13/2008 12:06 PM ET
Member Since: 10/6/2005
Posts: 10,718
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You will get your credit automatically on the day the book is declared lost. If you don't, you'll need to use the feedback link and let the site owners know and they will refund your credit.

Sianeka - ,
Date Posted: 8/13/2008 12:07 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Erin, the system allows for situations like this.  The person who is no longer an account holder will not be able to mark the book received.  When the book has not been received the 26th day after it was marked mailed, the system will mark it as "Lost" and you will get your credit returned to you automatically by the system.

Have patience, the system will retrieve your credit for you!

Date Posted: 8/13/2008 12:13 PM ET
Member Since: 7/18/2008
Posts: 1,051
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Thanks for the info everyone. :)

Cathy A. (Cathy) - ,
Date Posted: 8/13/2008 1:01 PM ET
Member Since: 12/27/2005
Posts: 4,139
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The system will actually mark the book received if the account is inactive.

Date Posted: 8/13/2008 1:48 PM ET
Member Since: 5/16/2008
Posts: 2,175
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Wait, I don't get how Erin will get credit if the book is lost. Doesn't this go against everything that happens on PBS? Assuming this person is active, if Erin sent her a book and it "goes lost," the PERSON gets her credit back, not Erin. Erin is sort of, as they say, *SOL* because the book went lost (assuming she did not use DC, since she didn't say she did.) So, are you saying this is a different situation because the account is inactive? And because it is inactive, when the book "goes lost"/isn't marked received, the system knows to credit Erin back? Because otherwise, if it was the regular PBS way, Erin would NOT receive a credit back, the "receiver" would.

Date Posted: 8/13/2008 2:03 PM ET
Member Since: 10/6/2005
Posts: 10,718
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When an account is completely closed, any sender having an open transaction with that person will automatically get their credits back on the date the book would "go lost." If they have a book on the way from that person, they get their credit back if the book goes lost - the site gets the credit if the book gets marked received.

If an account is simply inactive, not closed (and only the PBS site owners can see that), they make a determination on a case-by-case basis, I think depending on how long it has been since the account owner has logged in. You have to actually PM them in that case to get them to look into it.

Date Posted: 8/13/2008 2:09 PM ET
Member Since: 1/14/2007
Posts: 16,819
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When an account is closed or inactive, the person sending the book will get a credit on the 26th day when PBS will mark it RECEIVED!   

If a book is marked LOST by PBS, only the requester will get back a credit, not the sender, unless she/he used PBS DC or PBS Postage.