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Topic: what to do?

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Subject: what to do?
Date Posted: 6/12/2009 8:57 AM ET
Member Since: 2/19/2009
Posts: 8,627
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I got a request for a book, accepted it, as I was getting it ready to go I noticed that the front cover is detached from the book by about 1-1/2".  So I pm'd the requestor to ask if they still wanted it and haven't yet heard back.  How should I handle this if I don't get a reply?

 

Anissa (WVgrrl) - ,
Date Posted: 6/12/2009 8:59 AM ET
Member Since: 1/16/2009
Posts: 432
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Of it were me, I would cancel the order (since the book wasn't postable) and send the requester a second PM so that they can order the book from someone else. I don't know if that's the official or usual procedure though.

Date Posted: 6/12/2009 9:03 AM ET
Member Since: 4/25/2007
Posts: 11,632
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Yes, that's absolutely right.  You need to cancel the request and PM the requestor and let them know why.  A detached front cover makes the book unpostable.

Date Posted: 6/12/2009 9:05 AM ET
Member Since: 2/19/2009
Posts: 8,627
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thanks, I'll do that