Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What do I do?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: What do I do?
Date Posted: 3/3/2010 2:15 PM ET
Member Since: 2/16/2010
Posts: 8
Back To Top

 

Hello everybody,

I'm hoping someone can tell me what to do. A couple of weeks ago, I had requested a book called God Don't Play by Mary Monroe from a fellow paperbackswap member and I cancelled my request almost immediately because I thought I had read it but it turned out that I hadn't. So I requested the book again but from another member and my request was accepted by paperbackswap and place in my "books I've ordered" tab. Each day I check to see the status and as of yesterday morning the status was that it was waiting for the member to mail it.

When i got home from work yesterday, I saw a package from paperbackswap and upon opening it, it was the very same book I had requested but it was sent to me by someone else and because there was no record from paperbackswap about her sending me this book, I could not mark it as received so she would get her credit. I communicated with the other member who I was still waiting on to mail me the book thinking she knew who sent it to me but she has no idea how that happened. I sent a PM to one of the moderators at paperbackswap asking for her advice on what to do and she's still yet to get back to me.

A few mins ago, I got a notification that another member has mailed me this book today. How is this happening and where is this confusion coming from.

If someone can tell me what to do, I'd appreciate it.

Date Posted: 3/3/2010 2:36 PM ET
Member Since: 4/7/2008
Posts: 15,690
Back To Top

Mattie,

This is the most likely scenario:

You requested the book. It went to a person who mailed the book but forgot to mark it mailed. Because this person forgot to mark it mailed, the system cancelled her transaction, your request was passed on to the next person in the FIFO line and now this second person has mailed you the book.

Too bad you weren't in time to cancel the second transaction because now you'll have two copies of the book.

What do do now? Here's what the Help Docs say:

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
  • Sender #2's transaction is the only active transaction for the book on your account page.
  • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).


Last Edited on: 3/3/10 2:41 PM ET - Total times edited: 1
Date Posted: 3/3/2010 2:47 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I'm surprised the second sender went ahead and sent the book knowing you had already received it since you sent the PMing asking them about it. I would say mark that second book received (the one that is in your "Books Mailed to You" tab) and then it's up to you if you mark the first one received. If you have the credits and feel like being nice, then you can mark it received in your Transaction Archive which will give the first sender their credit. You are not obligated to do that though.

I probably wouldn't if it were me. It's their responsibility to get the book marked mailed on time. If they accidentally forgot or had an emergency or something come up, they should have sent you a PM so you could cancel any new orders on the book. But it's entirely up to you what you do.

Date Posted: 3/3/2010 2:54 PM ET
Member Since: 4/7/2008
Posts: 15,690
Back To Top

That surprised me too, Amee. I would have given Mattie the option to cancel the transaction and if she couldn't because I've printed the wrapper, I would have contacted TPTB, explain the situation and they would have cancelled the transaction so I wouldn't have lost my place in the FIFO line. Maybe she's had that book in her bookshelf for a long time and didn't want to lose the chance of getting rid of it!

Date Posted: 3/3/2010 3:16 PM ET
Member Since: 2/16/2010
Posts: 8
Back To Top

Thank you all so much for your responses. I did go into my Transaction archive and saw what happened. I requested the book from Member "A" she had until a certain date to mark it as sent and she did not. PBS then passed it on to Member "B", she did printed out the wrapper and stopped there and did nothing else and PBS not knowing that she had mailed it, passed my request to Member "C" this morning. Member C printed the wrapper, and has marked it as mailed to me. But, Member "B"'s book which she did mail but never marked as mailed, got to me yesterday and I couldn't give her credit for it because there is no record of her sending it to me.

So, I guess Member "C" will be the one getting credit and I will be the one stuck with 2 books of which I will have to pay to return 1 to Member "B" :(

Hmmmm..... does this make any sense? somehow, even I am getting mighty confused by all this.

Date Posted: 3/3/2010 3:27 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

You don't have to return the book to Member B. PBS only recommends doing it if the member is new.

I don't know if I would send it back to Member B without first receiving a credit from them to cover postage. I know it isn't super expensive to send a book, but there's a reason why I have so few books listed and have a box full of wish listed books that I'm waiting to post. I don't have a ton of money so what little I have is kept close.

Date Posted: 3/3/2010 4:23 PM ET
Member Since: 6/15/2005
Posts: 1,215
Back To Top

One time, I forgot to mark a book as "mailed" and the receiver very kindly PM'd me to let me know I needed to mark it mailed to get my credit. I think that's the right thing to do. PM member B and let them know they need to mark it mailed. So you have two copies, I would chaulk it up to experience. :)

Date Posted: 3/3/2010 4:42 PM ET
Member Since: 4/7/2008
Posts: 15,690
Back To Top

Holly - Member B is not able to mark it mailed because the transaction was cancelled by the system. That's why the request was passed along to Member C.

Mattie - You are under NO obligation to mark the book from Member B received or even to send it back at your expense. You have done nothing wrong so you shouldn't have to pay for another member's mistake (hopefully this will teach B to mark her books mailed in the future.)

Date Posted: 3/3/2010 4:44 PM ET
Member Since: 1/17/2009
Posts: 9,852
Back To Top

I would PM member B and let them know what happened, and why they won't receive credit for the book (unless you want to give them a credit). I would not return the book to them unless they offered a credit to cover the postage.

Member B cannot mark the book mailed now, her transaction has been canceled, since she didn't mark the book mailed. (You could, if you wanted to,  go to your Transaction Archive and you would see the cancelled transaction, and you could mark the book received (and thus, give her a credit too) but only if you wanted to ... you are not required to do that).

Since you did nothing wrong, you should not be out 2 credits for 2 copies of the book. Unless you feel bad for Member B and want to give her a credit, too. I think it is a nice thing to do if the member is new, and doesn't understand what happened. But it is not required.

Date Posted: 3/3/2010 4:58 PM ET
Member Since: 10/22/2009
Posts: 1,452
Back To Top

I once received two copies of a book (actually the very first book I ordered off of PBS) because the first sender forgot to mark the transaction mailed.

I asked the sender of the first copy if she'd like to order a book off of my shelf and told her that I would include the book she sent to me along with that order.  That worked for her--she got her book back plus one off of my shelf and I got a credit.  The only thing I felt I was out was a little extra postage to mail the two books together.

Date Posted: 3/3/2010 6:07 PM ET
Member Since: 1/4/2009
Posts: 97
Back To Top

Laura that is a good idea!  Very reasonable solution!

Date Posted: 3/3/2010 7:24 PM ET
Member Since: 6/15/2005
Posts: 1,215
Back To Top

Holly - Member B is not able to mark it mailed because the transaction was cancelled by the system. That's why the request was passed along to Member C

Ahh, I missed that detail and it changes everything, doesn't it? In that case, I think laura's solution is a fine and fair one

Date Posted: 3/3/2010 8:03 PM ET
Member Since: 2/16/2010
Posts: 8
Back To Top

Thanks everybody for your suggestions.:)

Subject: Clarification...
Date Posted: 3/7/2010 11:44 PM ET
Member Since: 11/12/2009
Posts: 5
Back To Top

I was asked by the requestor to check out this discussion...

I'm glad that I did! Although no one else may have known who Members A, B or C were (well, now you do!), but I knew that I was one of the people involved in this incident. While reading over the description of what apparently happened, I noticed that none of the descriptions pertained to what happened on my end... so I thought I would clarify.

I recieved a request for a book. I then accepted the request, and marked it as "Can Mail Later" and chose the date to mail it by (I pre-plan my trips into town due to the fact that I live so far out). I then went in to print the mailer, and selected "To handprint the address", as my printer was down at the time. The day I had planned to go into town, I checked my email and found the message from the requestor. I immediately emailed her back and explained to her that it would not be a problem, as I had not mailed the book as of yet (and still had several days before the deadline to have it mailed). I told her that she should just credit the person that had actually sent her the book. I then went to my account and canceled her request for my book myself.

Whew... so much explaining!

 

Anyways.... Happy Reading Everyone!

Date Posted: 3/7/2010 11:56 PM ET
Member Since: 11/12/2009
Posts: 5
Back To Top

Oooops...  I had to clarify my mistake... I stated I still had several days to mail it. Actually, it was only one day, but still I had time to mail it before the deadline.

 

Here is the actual information from my archives:

 

Request Date: 3/1/2010 3:08 AM ET
Alternate Date: 3/3/2010 12:00 AM ET
Wrapper Printing(s):

  • 3/1/2010 11:31 AM ET


Date Canceled: 3/2/2010 7:03 PM ET  <----- This is the date that I cancelled the request.

 

Ok.... Happy Reading to all!

Date Posted: 3/8/2010 4:03 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

You did good Jacquelyn, sounds like the original poster didn't need another copy of the book!

Date Posted: 3/8/2010 7:52 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

When Jacqueline cancelled the request it would have reordered the book for the OP.