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Topic: What do I do??

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Subject: What do I do??
Date Posted: 5/2/2010 8:52 AM ET
Member Since: 6/26/2009
Posts: 5
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I had a lady send a book really fast, only it was the wrong book. She had the other lady send me the right book, but she never offered to give me the money or anything to send my book to the correct person she just asked if I would. Am I wrong in thinking I shouldn't have to pay for her mistake?

Date Posted: 5/2/2010 9:02 AM ET
Member Since: 12/3/2005
Posts: 3,339
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Not necessarily wrong, but is it so awful to consider doing a random act of kindness and helping this person out.  They did communicate with you about the problem and worked on resolving it.  If you can not spare the few dollars it costs to forward the book, then explain that to the sender and ask that they either buddy you a credit to cover the expense or send you postage/money to cover it.

Date Posted: 5/2/2010 9:04 AM ET
Member Since: 2/19/2009
Posts: 692
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Yes, it is her mistake and she needs to offer you a credit to compensate for mailing it to the correct person.

Date Posted: 5/2/2010 9:04 AM ET
Member Since: 8/10/2005
Posts: 4,600
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You are not wrong--she should either buddy you a credit so you can forward that book on or else offer to pay for the postage.  You can copy/paste this bit from the Help Center for her

If you put the wrong book into a wrapper OR you printed the wrong wrapper and used it to send a book:

  • Contact the requestor(s) involved

    • use the button on the active transaction for the book you were supposed to send (and the PM button on the transaction for the wrapper you printed in error, if you re-used a wrapper to send a new request)

    • The active transactions for books you have mailed will be on the Books I've Mailed tab, in My Account.
    • If you reprinted a wrapper from a completed or canceled or lost transaction, that transaction will be in your Transaction Archive (accessed from a link at the top of My Account, in the yellow bar)
  • Explain what happened, and arrange to sort out the problem:

    • If you sent an extra book to someone (instead of to the person who requested it):
      • you can ask the receiver to send the book to its requestor (you should offer a credit or postage for doing this), and you can provide the address in a PM.
    • If you sent the wrong book to one person instead of the book you were supposed to send:
      • you can send the correct book or refund the requestor's credit following the instructions in How do I give credits to other members?
      • the requestor is not obligated to return the wrong book to you
    • If you mixed up two requests:
      • Each requestor can send the book to the other
      • You should offer credit or postage to each of them, and provide the addresses in PMs.
    • When your book(s) is/are marked received by the requestor(s), you will get a credit for sending each one.
    • If the requestor marked the book received with a problem, you got credit at that time.
  • If a requestor whose book was mailed to the wrong address does not want to wait for your book to be redirected, and the book is still listed as "en route" to her:
    • you can ask us to cancel this transaction
    • when we do, she will get her credit back

If you mixed up two requests and sent the wrong books to two people:

  • Contact both requestors.
    • Use the buttons on the active transactions for the books to let them know what happened.
    • The active transactions for books you have mailed with be on the Books I've Mailed tab, in My Account.
  • You can ask the requestors to send the books to each other
    • You provide the addresses in PMs.
    • You should also offer them each a credit or postage for sending the book to the proper destination.
  • When the requestors get the books they requested, they can mark them received.
    • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
  • If the books are delayed enough to have been declared lost at PBS:
  • If either of the requestors marked either of the books received with a problem, you got credit at that time.

Cheryl

Date Posted: 5/2/2010 9:44 AM ET
Member Since: 6/26/2009
Posts: 5
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For what it is worth, I did contact her and tell her I only put money in my account to ship things when I know I am going to mail things out. She never replied to anything. Usually I am a very kind, giving person, but this lady seemed to expect it. The $3 isn't really the issue here. Thanks.

Date Posted: 5/2/2010 10:15 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Another one.  Must be something in the weather.  I'm sorry this happened to you.  Just be sure to note this in your survey to PBS when you get the right book.

Ruth

Date Posted: 5/2/2010 12:38 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes Melissa, additional mailing cost is a problem for some members.  Mistakes happen, and PBS has provided an approved method for correcting our errors (posted above by Cheryl)...which include covering the costs for your own mistakes.

Date Posted: 5/2/2010 1:55 PM ET
Member Since: 12/3/2005
Posts: 3,339
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Yes Denise, I understand that additional mailing costs can be a problem; however, if $3 or so is going to break me, I certainly would not be participating in a swap community.  It is so incredibly rare that people on this site actually attempt to correct errors or wrongdoings that honestly, I would probably have sent the book to the correct person.

Crystal, I have gifted you a credit so that you can forward the incorrect book to it's proper home incase the original sender never responds or compensates you.  From your post, the other member is or has sent you the correct book, I hate for them to be out theirs.

Date Posted: 5/2/2010 2:29 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Melissa:

I am curious as to why you are encouraging the OP to enable the member's bad behavior.  If she is not held accountable for her mistake, what is going to stop her from doing the same thing again. 

Crystal:  If you do decide to send the book on to the other recipient, on your dime or Melissa's credit, make sure you mark yours RWAP and mark it unresolved if the member doesn't send you a credit for mailing the book on.  Also, encourage the person you send the book to to do the same.  If we don't hold members here accountable, and expect them to behave in an honest manner, this site will quickly become something other than what it wants to be.

Date Posted: 5/2/2010 2:51 PM ET
Member Since: 12/3/2005
Posts: 3,339
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Kate,

This was a MISTAKE, I seriously doubt the member did it maliciously.  Do you really think this was a dishonest act that would be done over and over again?  Correcting the problem is not enabling.  If the correct book arrives without a problem and nothing was previously marked received, it should not be RWAP unless it does not meet PBS standards.  The above refers to if the receiver has already marked  it as RWAP - wrong book.  If it's already been marked RWAP, then receiving the correct book would resolve the issue. 

Date Posted: 5/2/2010 5:16 PM ET
Member Since: 5/1/2007
Posts: 6,559
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I don't think anyone is saying the sender did it maliciously.  The sender should not assume that Crystal is going to mail the book to the other person.  The sender should offer a credit or postage to Crystal if they want her to mail the book to the other person.

Date Posted: 5/3/2010 1:03 PM ET
Member Since: 1/17/2009
Posts: 9,860
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If you do decide to send the book on to the other recipient, on your dime or Melissa's credit, make sure you mark yours RWAP and mark it unresolved if the member doesn't send you a credit for mailing the book on.

Nope. You can't mark it RWAP, unless you actually receive the correct book, damaged. If you want to follow the rules of the site, anyway.

Remember the sending member spent actual money to get this wrong book to you .... it would be nice to assume that they intended to send the correct book. Not assume that they need punishment for the mistake. The only issue is that as the receiver, you should not be out any $ for the mistake.

When you receive a book that you didn't order at all, you don't mark it anything. You contact the sender and see how they want to resolve it. They may ask you to mark it received and then give the credit back to you. They may know or will be able to find out that they made a mixup in wrappers, in which case, they can send both members a credit so that the books can be mailed to the correct parties.  ... Or, if they don't respond at all, then the book you are waiting for goes lost and you get your credit back.

"RWAP - Wrong Book" is a marking for those cases in which you receive what the sender believes is the correct book ... except it is the wrong binding. (Or perhaps the author, title, or ISBN don't match). Or the book is listed in PBS as a large print but the book itself is not LP. The "Wrong Book" RWAP is for when you have likely received a copy of the book you were ordering ... just the wrong kind of copy of it, according to the 5 points that must match the PBS listing.

Date Posted: 5/3/2010 1:25 PM ET
Member Since: 8/18/2005
Posts: 7,977
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The only issue is that as the receiver, you should not be out any $ for the mistake.

This is really it.

People can make honest mistakes, but honest people make sure other people don't have to pay to fix the problems they caused.

The senders correct response would be to offer the second credit and ask if the receiver would be nice enough to pass it along to the correct person, or just tell them to keep the mistake and let the original go lost. (They may not be able to get the other person to agree to remail.)

The receiver should never be out their own pocket for someone else's mistake.

Date Posted: 5/3/2010 1:26 PM ET
Member Since: 3/27/2010
Posts: 2,138
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I just had an extra book arrive to me that was meant for someone else (the sender printed my wrapper twice). She asked if I would send it to the intended person, and I agreed. But I also asked if she could buddy me a credit or some PP to cover shipping. $3 won't break my bank either, and if the sender is upset about it or can't offer me help I'll send it along...but I don't want them assuming I will on my own dime. So I understand!

Date Posted: 5/3/2010 1:39 PM ET
Member Since: 8/26/2006
Posts: 9,336
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The convention here when this happens is for the sender to ask you to forward the book to the person who requested it, and to compensate you.  The easiest way to pay you is with a credit, but I once had someone mail me a check for two dollars and something.  It could be that the sender is trying to round up a credit before replying to you.  I'd suggesting giving it a week, then contacting her again asking for her instructions.  If you don't hear back at that point, you could contact the Admin Team and ask them to check to see if she's been logging on. Tell them it's been over a week and you haven't heard back.  They'll step in at that point.