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Topic: What To Do?

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Subject: What To Do?
Date Posted: 7/12/2010 12:24 AM ET
Member Since: 4/6/2008
Posts: 1,036
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I received a book and this is the PM which I sent.
I received the book and it was really wrapped well. There was a small stain on the bottom right side of the book (looks like chocolate syrup maybe) which you might of overlooked. I tried to take an eraser to it, but it did not help. There was some on the inside of the pages, too. I will not be comfortable reposting the book.
Lisa

 And this is the return PM which took 4 days to get.

 

SORRY FOR THE STAIN
I THINK IT WAS A LITTLE BROWN ? STAIN IN BOTOM CORNER WHEN I GOT IT.
PLEASE SEND THE BOOK BACK AND I WILL REFUND YOUR CREDIT.

 

She is admitting she sent the book knowing there was a stain.  Should I mark RWAP?  I am not comfortable sending the book back unread, and maybe not getting my credit back.    So that is not an option at all.

Date Posted: 7/12/2010 1:19 AM ET
Member Since: 2/26/2009
Posts: 36,128
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If she wants you to return the book, she needs to send you another credit to do so.  Otherwise you do not have to return the book.  RWAP

Date Posted: 7/12/2010 1:19 AM ET
Member Since: 12/27/2009
Posts: 1,652
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As per PBS guidelines, you should  RWAP it.  You under NO circumstances are required to send the book back to her.  However, you may send the book back, but it is advised that she either buddy you another credit + your original credit or pay postage by other means (sends you stamps to send it back to her).

Date Posted: 7/12/2010 1:23 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Do not send the book bacl.  She needs to gove you your credit back for the book you ordered and to get the book baci she has to pay the postage or send you a 2nd credit to cover the postage and wrapping materials.  Don't do any of that until you get both credits. 

"I got it here like that " is one of the main objections people give for an unpostable book.  She should not accepted it then.  Cite the Help Documents on that and about the postage credit as well;  You do not owe her to send the book back until you get both credits. In fat you don't need to send it back at all.  Just ask for the return of your credit for the book.  I'm assuming you did mark this RWAP.

Ruth

Date Posted: 7/12/2010 2:35 AM ET
Member Since: 1/17/2009
Posts: 9,916
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If you did not mark the book received yet ... then you need to do so. Either mark it RWAP (which is what I would do) or mark it received normally. The other member did not yet receive the credit for mailing it out. You are not allowed to ask for your credit back before you have actually given it to the other member. Personally, I would not correspond with someone who was attempting to ask me for a credit refund before they actually gave me the credit, beyond letting them know that they need to mark the book received in whichever manner they choose, first.

But, since you have already received a PM from the other member, you should answer her something like this:

I'm sorry that you also received this book in an unpostable fashion. When that happens in the future, you should consider marking them "Received with a Problem" and ask for your credit back from the sender who sent it to you. Stopping unpostable books at the source of the issue is in the best interests of all PBS members.

I double checked the PBS rules and while I would be happy to return your book to you, PBS rules state that if you desire the book back, you should reimburse me not only my original credit for ordering the book, but  a second credit to cover the postage to mail the book back to you.

I will be happy to mark this transaction "Resolved" upon receipt of my original credit.

Thanks very much!



Last Edited on: 7/12/10 2:37 AM ET - Total times edited: 1
Date Posted: 7/12/2010 2:46 AM ET
Member Since: 1/23/2009
Posts: 3,041
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Absolutely do not return the book to ensure a credit refund. The sender should actually refund you TWO credits: 1 for the original payment for the book, and a 2nd one if she wants the book back. It has to be mailed at her expense--NOT yours. If she refuses to return any credit then because you aren't sending her the book back first, contact the PBS Team. In situations like that, they *sometimes* intervene. And especially since she admitted that she knowingly sent you an unpostable book, it's in your favor. They really don't like when people do that and then think they can get away with it.

I hope you did RWAP it, because it sure deserves it!

Date Posted: 7/12/2010 3:25 AM ET
Member Since: 1/21/2009
Posts: 11,807
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Just had a person send me a book with underlining and writing.  "Oh, I did not see it; I did not read the book."  She wanted me to mail her the book back and then she would return my credit.  Meanwhile I would be out postage for her error.  She was really nasty.  I reminded her of the rules, my credit returned and either pay the postage or give me a credit to return the book.

She called me names so I sent her nasty PMs to PBS' Contact Us.  She at least gave my credit back but stated she was sure I was only running a scam and that I would now enjoy the book I got for free.

Some people on here are really nuts.  Mark it RWAP, ask for your credit back.  If she does not respond, send it all to PBS.  This is one way they filter problem people out.  Be nice but be firm.    Keep all the PMs; I archive them and then add their name to a list of people I do not want to trade with in the future.  GOOD LUCK!

Date Posted: 7/12/2010 8:05 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:29 PM ET - Total times edited: 2
Date Posted: 7/12/2010 8:53 AM ET
Member Since: 8/25/2007
Posts: 13,134
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wanted me to mail her the book back and then she would return my credit

Must be something in the air, as I had the same problem with a book I recently marked as RWAP.  She first wanted me to do a trade, send her a book from my shelf and after she got it, she would then give me two credits for it.  When I replied that book trades were not allowed except for BOB and that she was free to request a book from my shelf but  that she still needed to return my credit to resolve the RWAP, she sent back that since I was not willing to send her a book for two credits, she would only return my credit when I mailed the RWAP book back to her, since she was out postage and a mailer (she's mentioned this in each of her replies).  I sent her another PM with the Help Doc info regarding the return of books and her needing to send me a credit for the postage or postage in addition to the originally requested credit for the damaged book.   I added that we obviously were not going to agree that the book was not in postable condition when she sent it, so I had marked the transaction as NOT resolved and hoped we both had more satisfactory transactions in the future.  I sent this yesterday morning and no response from her as of yet.  For the record,  I sent the original RWAP two weeks ago today so it's not like there has not time for her to resolve the issue if she were going to. 

Date Posted: 7/12/2010 11:19 AM ET
Member Since: 4/5/2010
Posts: 2,102
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Good luck on getting any credits around here back. Had one with pages ripped and tape was told I did it and he wanted me to pay to send it back. Had one the pages were wavy from water damage and that was my problem ! Just had one the outside of the binding is torn off and no reply on that one.

Date Posted: 7/12/2010 11:51 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:27 PM ET - Total times edited: 1
Date Posted: 7/12/2010 11:52 AM ET
Member Since: 8/25/2007
Posts: 13,134
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Good luck on getting any credits around here back

Not necessarily true.  I've RWAP'd several books in the nearly 3 years I've been a member, and in all but this most recent one the members have returned the credit and most of them have been apologetic and I would have no qualms about receiving a book from them again.

Date Posted: 7/12/2010 1:20 PM ET
Member Since: 4/6/2008
Posts: 1,036
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It seemed like I have been getting so many books lately I am putting more in my unpostables, then on my shelf.  And have not received any credit refunds back.

UPDATE:

I marked the book RWAP,  sent her this message which Sara suggested.

I'm sorry that you also received this book in an unpostable fashion. When that happens in the future, you should consider marking them "Received with a Problem" and ask for your credit back from the sender who sent it to you. Stopping unpostable books at the source of the issue is in the best interests of all PBS members.

I double checked the PBS rules and while I would be happy to return your book to you, PBS rules state that if you desire the book back, you should reimburse me not only my original credit for ordering the book, but  a second credit to cover the postage to mail the book back to you.

I will be happy to mark this transaction "Resolved" upon receipt of my original credit.

 

And sent her the message from the HELP documents.

"Thanks for sending the book. This was an unpostable book. " The brown stain makes this unpostable by site guidelines, and I won't be able to swap the book again". I would like a credit refund, which can be accomplished by clicking Give Refund in your transaction archive on the Request Details page for this swap, and I will be happy to mail the book back to you if you will provide postage."

Thank you.
Lisa

 

I received my credit back with a message from her  "ENJOY THE BOOK".

Date Posted: 7/12/2010 2:05 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Well, sounds like she doesn't want to pay to get it back. Since she did give you refund, make sure you go into your transaction archive and mark the transaction as resolved.

Date Posted: 7/12/2010 3:39 PM ET
Member Since: 1/17/2009
Posts: 9,916
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Glad you got your credit. I have pretty good luck with it, usually. smiley

Date Posted: 7/12/2010 4:12 PM ET
Member Since: 5/3/2006
Posts: 6,436
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I'm sure I've seen that "enjoy the book" before. :-\

I get what seems like more than my fair share of unpostables, and have had my share of nasty confrontations with the senders, but I don't think anyone has ever utterly refused to return the credit. Usually they just return it with some extra bile. :-\

Have also encountered many very nice, apologetic senders, too. But the trend does seem to be worsening.

Date Posted: 7/12/2010 5:34 PM ET
Member Since: 11/4/2009
Posts: 47
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"Enjoy the book" Why not? It isn't the fault of the person who receives an unpostable book.  So why not read it---then toss it? Or, keep it for another read?

Why do people who knowingly send unpostable books out, always want them back?

Date Posted: 7/12/2010 6:16 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Why do people who knowingly send unpostable books out, always want them back?

 

I think in a lot of cases, they're hoping the receiver will drop the issue if they don't know the rules and don't want to bother with the extra expense. Either that, or the sender is new and never bothered to read the guidelines themself.



Last Edited on: 7/12/10 6:16 PM ET - Total times edited: 1
Date Posted: 7/14/2010 4:06 PM ET
Member Since: 4/6/2008
Posts: 1,036
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This was not a new member (2007), so she knew the rules.  This is my first member that actually refunded the credit  ( in the last 6 months, I have received 6 unpostables, and have never since being a member, except this one, had my credit refunded.) I think it was the help with all of you, in how to word things, and what to ask for, that got my credit refunded.

 

So, thanks to you all!!!!