Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What should I do?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: What should I do?
Date Posted: 8/16/2010 4:52 PM ET
Member Since: 5/4/2009
Posts: 87
Back To Top

I sent a book:  

Imagism: A chapter for the history of modern poetry

ISBN 4523292302

I got a RWAP (my first ever) - wrong book received because "I requested a book clearly titled Imagism: A chapter for the history of modern poetry. The book I received is in Chinese (I believe.) As an Imagist Poet I was really looking forward to owning this book but sadly it is of no value to me what so ever."  

The everything matches up - title and author and isbn and type of cover, etc... The book's description is "This book is written in Japanese." There is a tag on the page indicating also that it's written in Japanese. The book image shows Japanese writing.

I'm not certain how to respond. I absolutely sent the correct book. 

Date Posted: 8/16/2010 4:57 PM ET
Member Since: 8/9/2005
Posts: 20,024
Back To Top

Send them the url to the books information page that shows that it is indeed the correct book then don't return the credit. here is the pages url

( http://www.paperbackswap.com/Imagism-Chapter-History-Stanley-K-Coffman/book/4523292302/ )

Date Posted: 8/16/2010 5:08 PM ET
Member Since: 2/13/2007
Posts: 2,269
Back To Top

It is up to the requesting member to be aware of what they are requesting and because everything matches you are under no obligation to return the credit!

Date Posted: 8/16/2010 5:35 PM ET
Member Since: 11/4/2009
Posts: 47
Back To Top

The book description even says:

 

Book Description:

This book is written in Japanese.
 
 
I'd keep the credit. It's buyer's remorse.
Date Posted: 8/16/2010 6:09 PM ET
Member Since: 1/17/2009
Posts: 9,779
Back To Top

I would not return the credit, either.

However, there is a possibility that the book data was edited recently. Perhaps they were led to ordering the wrong book through a bad initial book data page.

Date Posted: 8/16/2010 6:35 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

You sent her the exact book that she requested. If she didn't want a book written in Japanese, then she shouldn't have requested it. It's her responsibility to know exactly what she is ordering, not yours. Unless she assumes you're psychic and should have known her thoughts when she ordered?

I'd also keep the credit and politely remind her to be more aware of what she's ordering.

Date Posted: 8/16/2010 7:39 PM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

Japanese is one language where we don't generally put the Japanese title in the title line simply because the Japanese characters don't come through correctly.  Any foreign language book may be posted, as long as the listing clearly states the language.

Date Posted: 8/17/2010 10:37 AM ET
Member Since: 5/4/2009
Posts: 87
Back To Top

Thanks to everyone for your help! :)

I sent a response yesterday and got a response back this morning.

He hasn't marked it as resolved in the transaction archive, but by the way the message read, I think it's over now.

He did say that I should have made it explicitly clear that the book wasn't in English. I know it's not really my responsibility to pm people about this (since it's written in the book description), I think I might do so in the future to avoid this kind of thing.

Date Posted: 8/17/2010 12:01 PM ET
Member Since: 11/14/2005
Posts: 1,442
Back To Top

Caralen, I don't know how he expected you  to make it clear that the book wasn't in English.  Did he expect you to send him a PM before you sent him the book?  This is a risky thing to do because you are still on the time-hook for sending the book, and if he didn't reply to a PM in time, you'd have to make a decision as to whether to send anyway or cancel the order.  You did exactly the right thing by relying on the book description.

If I were you I would send him a PM and ask him to please mark the issue as Resolved.  If he doesn't, it's a black mark on your record.

Date Posted: 8/17/2010 4:43 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 2:14 PM ET - Total times edited: 2
Date Posted: 8/17/2010 5:03 PM ET
Member Since: 10/6/2005
Posts: 10,714
Back To Top

Myu guess is if the requester wanted the book so badly, he probably put EVERY ISBN available on his wish list without even really looking at them. And if he had the book on auto request, he might not even have looked at the listing when it got posted. His mistake.

Surprised, though, that the book even had an American ISBN. We get foreign language books in our store, and none of the Asian-language books have ISBN numbers on them.

Date Posted: 8/18/2010 8:48 PM ET
Member Since: 5/25/2009
Posts: 599
Back To Top

ISBNs are generally used internationally. I have angelmooched japanese books on bookmooch and they had ISBNs. The first digit of a 10-digit ISBN, or the first 4 digits of a 13-digit ISBNs relate to what country/region the book was published in. 

PBS is very hit and miss when it comes to international ISBNs, obviously it makes sense for the site to focus on American books. But I think you can add a foreign book with ISBN fairly easily. 

http://www.isbn-international.org/

Date Posted: 8/19/2010 12:45 AM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

I noticed an edit went through (yesterday?) adding "Japanese" to the title line.  Good idea.

Subject: I mailed out a book to CA and the requestor has not responded to my pms if
Date Posted: 8/19/2010 12:51 PM ET
Member Since: 6/9/2010
Posts: 6
Back To Top

Help

Awhile a go I mailed a book to CA and eventhough the date for response is not up yet,  I know that it should have been recieved because I've gotten books from california very fast and always well before the estimated date. I pmed this person twice asking if they recieved the book and if so could they mark it as recieved so i could get my long awaited credit due me. There has been absolutely no response and I after looking a this person's profile and their postings of books dates,  i see this person posted back in 2009. I think this person is non active.

 

what should i do next? I want my credit and how do we avoid dealing with these non active /responsive members,  there should be a reenrollment or cancled profile due to non activity after a certain amount of time in order to save people from this happening to them.

 

can anyone help me please

Date Posted: 8/19/2010 1:05 PM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

Brenda - there really is no way to know that a book will take a long time or a short time to get to someone and a few of the sorting centers in CA are some of the biggest black holes in the postal system where books can languish for weeks or never be seen again.

If the lost date is not here, there is nothing to be done yet. The site gives members that long because some times it really does take a month. Many members won't answer people who PM them repeatedly prior to the lost date because they feel that it is rude to do so - if they haven't marked it received then they haven't received it and there's nothing else for them to say. An simple answer would be nice, but some people just won't if you are jumping the gun on PMing them.

If you are on that doesn't want to wait until a book is marked received, then I suggest using PBS-DC or full PBS postage. You will get your credit more quickly and can track where the book is enroute. 

When the lost date comes, if the member hasn't logged into their account for some time and is deemed inactive, the site will mark the book as received instead of lost and you will get your credit. If the member isn't inactive and you didn't send it with credit assurance though a PBS-DC, you will not get the credit.

Date Posted: 8/19/2010 1:10 PM ET
Member Since: 1/8/2009
Posts: 2,016
Back To Top

Brenda, welcome to PBS.

It's usually a good idea to start a new thread to ask something completely unrelated to the original post.

I know that it should have been recieved because I've gotten books from california very fast and always well before the estimated date. I pmed this person twice asking if they recieved the book and if so could they mark it as recieved so i could get my long awaited credit due me. There has been absolutely no response and I after looking a this person's profile and their postings of books dates,  i see this person posted back in 2009. I think this person is non active.

 

You've made some assumptions which may or may not be correct.

How long ago did you send the package? Media Mail is unreliable. Sometimes it takes a few days, and sometimes it takes the full 3 weeks that USPS states on their website. Since things can also get lost in the mail, it's also possible that the person hasn't received it yet.

Just because a person has not posted books to their shelf since 2009 it does not mean she is not active on the site. She can be exclusively trading WL books which don't make it to the shelf, or just logging in and using the forums, games, etc. 

There is a mechanism for dealing with non-responders. Hereis what the Help Docs regarding this topic.

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the continental U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

    • If this is the case, he or she can mark it received when he or she returns home. 

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within a week, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.