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Topic: What do I do?

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Subject: What do I do?
Date Posted: 10/17/2012 1:25 PM ET
Member Since: 10/13/2010
Posts: 4,314
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What do I do??  I've never had this issue before.

I posted a WL book last night. It was on auto request so I accepted it right then & printed PBS postage.

Today I got a PM from the requester, giving me a different address instead of the one that is printed on the label.  She hadn't updated her account information after moving so the label has her old address on it.

Do I just tape a new address over the one that printed?  Is that acceptable to do?  The bar code would still be for this request, so it's not like I am using the same PBS postage for more than one address/transaction.  I just want to make sure this is what I should do before I do it. Thank you for any help!

Date Posted: 10/17/2012 2:21 PM ET
Member Since: 8/16/2007
Posts: 15,185
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No, you cannot alter a postage paid label, all of the mailing information is embedded into it. Use the Contact Us link in the lower right under Company and send if Feedback quickly. See if the Team can help at all.



Last Edited on: 10/17/12 2:21 PM ET - Total times edited: 1
Date Posted: 10/17/2012 2:24 PM ET
Member Since: 8/16/2007
Posts: 15,185
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To add,

There is a process to send to alternate addresses in the system, it is not done via a PM. I would be hesitant to send a book to an address sent via a PM without contacting the site even if I had not printed postage as a member may be trying to circumvent site safeguards for some reason and send to an address that the site would not approve for some reason.  This member may be on the up-n-up and sending it via PM because you've printed using prepaid postage and they can no longer enter the alternate address properly, but anytime a member sends an alternate address via PM instead of using the system properly, checking with the site via Feedback is a good idea.



Last Edited on: 10/17/12 2:26 PM ET - Total times edited: 1
Date Posted: 10/17/2012 2:27 PM ET
Member Since: 10/13/2010
Posts: 4,314
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I was a little hesitant to send to an alternate address.  Thank you for the info, Melanie! 

Date Posted: 10/17/2012 2:30 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What Melanie said about alternate addresses.  Not using the system short circuits the protection built in for both members...as you can see with this request.

Date Posted: 10/17/2012 2:39 PM ET
Member Since: 10/13/2010
Posts: 4,314
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I am just going to mail it to the address on the label. I would think that it can be forwarded to her new address if she really has one.  Thanks for the replies!

Date Posted: 10/17/2012 2:45 PM ET
Member Since: 8/27/2005
Posts: 4,123
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Amber, don't mail the book, if she hasn't put through a forwarding order you might get it back postage due!  Contact the site owners as Melanie suggested.

Diane



Last Edited on: 10/17/12 2:45 PM ET - Total times edited: 1
Date Posted: 10/17/2012 2:51 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Oh, I hadn't thought of that either.  I will see what PBS says then! Thank you, Diane.

Date Posted: 10/17/2012 3:15 PM ET
Member Since: 10/13/2010
Posts: 4,314
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They gave me the money back for the postage & took it off of my account. That was a quick response from the Team!  Thanks for all of your input! 

Date Posted: 10/17/2012 3:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Media Mail isn't supposed to be forwarded and they charge for the return trip and not necessarily media mail.  Sometimes people get lucky and it gets forwarded. 

I don't think they can refund postage as it goes to Endicia and not PBS.  But maybe they can  mark it received, put her back first and have you repost the book. She will just have to pay a 2nd credit to cover the mistake. 

Date Posted: 10/17/2012 3:26 PM ET
Member Since: 10/13/2010
Posts: 4,314
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Well, I guess the Team fixed it.  After I emailed them (using the Contact Us option), within less than 10 minutes the transaction disappeared from my account & the money was put back in to my account also, as if I'd never printed the postage.  Then I had a new request from the same person, so I pretended as if I was going to print the postage but didn't pay for it & the address was updated with the new address.

So then I went back & reprinted the new postage.  It just caused me to waste a piece of paper but at least the new address for the requester is on the printed postage now.

I'm not sure if it caused her to use 2 credits?

Date Posted: 10/17/2012 3:37 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I'm not sure if it caused her to use 2 credits?

Probably depends on how PBS decided to handle it. They may have forgiven the credit, they may have charged her the credit. Logically, they would charge her the credit, but they very well may have fixed it for her without charging her.

Date Posted: 10/17/2012 3:58 PM ET
Member Since: 10/13/2010
Posts: 4,314
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True. I'm just glad it was an easy & quick fix. I was running out of credits so I was afraid it was going to take a couple of days to get the problem corrected.

Date Posted: 10/17/2012 6:05 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Wow. Glad they did it so fast. PBS is quite clear that they think it is our responsibility to have a correct address for ourselves. And boy, updating it in a PM is so wrong!
Date Posted: 10/17/2012 7:02 PM ET
Member Since: 10/13/2010
Posts: 4,314
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It's good to keep your account updated!  I agree it wasn't good to have to PM me with a correct address.  So if anyone's WL is on auto request, my suggestion is to make sure your address is correct!  I posted that book specifically because it was on auto so I could print the label quickly & get it mailed out fast. 

Date Posted: 10/17/2012 7:08 PM ET
Member Since: 8/25/2009
Posts: 691
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"Media Mail isn't supposed to be forwarded"

Media Mail absolutely can be forwarded.  It is sent to the new address,  postage due.

If it cannot be delivered or forwarded, it is returned to the sender, postage due.

Date Posted: 10/19/2012 8:01 PM ET
Member Since: 8/26/2006
Posts: 9,322
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A postal employee said, "if you ship via media mail that your package if undeliverable will be returned to you.  BUT, you will be charged postage for it to be returned to you.  If it is forwarded, the receiver will pay postage to forward the mail. If you ship First Class mail, your package will be forwarded or returned for free." 

If someone has moved and, in filling out the change of address card, my understanding is that it will be forwarded postage due, as Diane said above.

There's another mail class called "bound printed matter" which is generally not forwarded or returned, but is disposed of by the Post Office if undeliverable.