Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What To Do

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: What To Do
Date Posted: 9/22/2013 3:56 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

I just received a wishlisted book that I had to mark RWAP because of brown staining on the book.  I requested my credit back. I do want to read the book, and have no idea how long it would be before I could receive another copy, but, I will not be able to repost the book.

This is the email the other member sent me:

I did not notice this so please return the book, postage "collect". I will ask PBS to give you a full refund credit.

I did receive the credit back for the book.

In the FAQ's it states:

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).
Date Posted: 9/22/2013 4:34 PM ET
Member Since: 4/28/2009
Posts: 9,724
Back To Top

If they want the  book back, they have to send you a second credit to cover the postage.

Date Posted: 9/22/2013 5:07 PM ET
Member Since: 3/4/2007
Posts: 4,563
Back To Top

Apparently this member is not only unfamiliar with the site rules regarding returning a book, but is also unaware that there is an additional cost of $6.45-21.90 to receive an item sent COD. A quick search of the USPS site would have told her/him that. 

Date Posted: 9/22/2013 6:50 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

I didn't even know about the COD extra cost.  I learn something new every day. Thanks for that info.

Date Posted: 9/22/2013 6:59 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

Lisa, should that person provide you the additional credit for shipping, you should return the book right away, whether you've finished with it or not.  At that point, it's no longer yours to read.  Just saying.

Date Posted: 9/22/2013 7:20 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

Yes, I do understand that I have to return the book right away.  It is just a pain getting put back last for the wishlist again.

Date Posted: 9/22/2013 7:23 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

If all you're interested in is reading it, does your local library carry it?  Mine recently partnered with a much larger city, and it's digital libraries.  It doesn't require a Kindle, just the Kindle app, which is free via Amazon.  Most libraries also offer online sign-up for your card, as well.  Might be worth checking out.

Date Posted: 9/22/2013 7:32 PM ET
Member Since: 11/30/2007
Posts: 4,980
Back To Top

Lisa, if you look at your wishlist you should see that the book has already been placed back on it in the position you were in before.

For each problem type, different options will become available to you

  • Damaged by Sender
    • You will be required to describe the book condition problem in a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • You will have the option to request a credit refund - this is checked by default for this problem type.  If this option is checked, the email the sender gets will include the request for a credit refund. If you uncheck this option, the email sent to the sender will NOT mention or request a credit refund.
    • If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book.  If there are other copies available, the book will go onto your Reminder List.


Last Edited on: 9/22/13 7:33 PM ET - Total times edited: 1
Date Posted: 9/22/2013 7:40 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

Connie, I already did all that.   I just have never had anyone request the book sent back.   I didn't hear from the member and after a couple of days I deleted the book from my wishlist.  I didn't want another copy of it.  Then I get the message from the other member.  So, if I send the book back, I will have to put the book back on my wishlist. But, I do understand that will be my only option.

Date Posted: 9/22/2013 8:20 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

Thanks, Mick.   The book has been on my wishlist for over a year, so I definitely would like to be able to read it.

Date Posted: 9/22/2013 9:46 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

Lisa, should that person provide you the additional credit for shipping, you should return the book right away, whether you've finished with it or not.  At that point, it's no longer yours to read.  Just saying.

But, remember you are under no obligation to mail their book back to them if you don't wish to. Just don't accept the credit. It's really up to you.
 
Date Posted: 9/22/2013 10:47 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

But, remember you are under no obligation to mail their book back to them if you don't wish to. Just don't accept the credit. It's really up to you.

True, but that's a pretty shitty thing to do.

Date Posted: 9/22/2013 11:13 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

Sometimes one doesn't have time to get to the PO. Sometimes the book has already been tossed. I really don't see why someone should be expected to go out of their way when they were not at fault initially. The book is still theirs regardless of how the person who sent the damaged book feels about it. If they wish to return it, great. If not, I don't see either harm or foul. 



Last Edited on: 9/22/13 11:14 PM ET - Total times edited: 1
Date Posted: 9/22/2013 11:26 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

I do.  But we all have opinions.  :)

Date Posted: 9/22/2013 11:46 PM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

Returning a RWAP book is optional, used to say so in the Help Documents but I haven't found it recently.  If the sender wants the book back, and you agree...read it first if you wish.  At this time, the book is yours to do with as you wish.  If you choose to return it to the previous owner, then it becomes their property again.

Regarding credit refunds, the sender is obligated to cover return postage before you send the book...either with a credit, stamps (by snail mail), or other form of compensation you two agree upon.  I suspect if you mention the cost of COD, the offer will disappear...and frankly isn't covered in PBS rules b/c you should not return the book prior to receiving the credit refund and postage ETA  the one time...compensation.

From the Help Documents:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books. 
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).


Last Edited on: 9/22/13 11:51 PM ET - Total times edited: 2
Date Posted: 9/23/2013 12:16 AM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

 Denise L. and caviglia           That was my question all along.  I thought I read somewhere that it was optional for me to return the book or not. But, I couldn't find it anywhere.

Mick, If I didn't accept the credit for the postage, would that be rude if I didn't return the book?  I understand it would be really rude to accept the credit and then not return the book.  I just want to read the book.  I've waited a year on my wishlist for this book.  If I put the book back on my wishlist again. it might be another year before I get another copy.

Date Posted: 9/23/2013 12:55 AM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

I see no reason whatsoever why you shouldn't read the book. It's yours. The person returned the credit because it does not meet PBS standards and you wil not be able to repost it. Don't feel bad about it. 

 

Date Posted: 9/23/2013 1:31 AM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

Mick, If I didn't accept the credit for the postage, would that be rude if I didn't return the book?

Absolutely not (but only because them's the rules; I, personally, would not and have not asked for my credit back if I intended to use the book).  But if you accept the credit for the return shipping, that person is expecting the book back promptly.  It's the difference between doing what's right and what's wrong.  Yes, the person sent an unpostable book and returned the credit as a consequence.  Fine.  But it would be wrong of YOU to read the book before returning it, if that's what you agreed to do.  Some people don't care about right and wrong; I happen to be one of those who does.  But that's a personal choice I make.  You must make your own.



Last Edited on: 9/23/13 1:37 AM ET - Total times edited: 2
Date Posted: 9/23/2013 12:42 PM ET
Member Since: 1/15/2007
Posts: 1,410
Back To Top

True, but that's a pretty shitty thing to do.

The shitty thing to do was sending an unpostable book in the first place.

I'm with caviglia, she's under no obligation to return the book nor is she obligated to not read it because the credit is returned.  We're reminded over and over that readable is not the same as postable.  The OP got a readable but unpostable book.  She deserves her credit back.

Date Posted: 9/23/2013 1:16 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

I'm with caviglia, she's under no obligation to return the book nor is she obligated to not read it because the credit is returned.  We're reminded over and over that readable is not the same as postable.  The OP got a readable but unpostable book.  She deserves her credit back.

Maybe read all of my comments first?  Thanks.

Date Posted: 9/23/2013 3:10 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

I see everyone's point.  The other member should not have sent an unpostable book.  I have the right to ask for my credit back.  And I have the right to keep the book to read.  

Mick, I think what you are trying to say is...You feel if you receive a book and it is unpostable but readable, you will not ask for your credit back, because you got a book that can be read.  And, definitely, if you accept the credit for the return of the book, it should be returned promptly.  

But, if a person sent out unpostable books, and no one ever asked for their credits back, that person will continue to send unpostable books until the ADMIN put a stop to it.  The only way for me to get credits to receive books, is to be able to repost the books that I get, without paying extra for the credits.  Being on a limited budget, that means alot to me.  

,

Date Posted: 9/23/2013 3:21 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

As I said, Lisa, that's a judgement call we all make ourselves.  I'm not faulting you for keeping the book and not returning it, nor am I faulting you for asking for your credit back.  Again, personal preference.  

One thing I'd like everyone who enjoys posting the rules to keep in mind:

  • There is a category of "problem" book that is really no one's fault - for example, the pages are all attached when you begin reading but they come loose as you read. That means the book was postable when it was mailed to you but it becomes unpostable when you are done.  We consider this the "last read" and every book will get there eventually (some sooner than later).  Most members will not get a book on its "last read" but it can happen once or twice during a membership.  In this case, the book is not marked received with a problem, and it is retired (= not posted again) after reading.
Date Posted: 9/23/2013 3:33 PM ET
Member Since: 1/17/2009
Posts: 9,916
Back To Top

I think what Mick is saying is that he doesn't think it's right to request a refund credit if you are going to use the book that you received as you intended to use it anyway when you ordered it. That's got nothing to do with readable.

Here is an example ... let's say you get a mildly unpostable book and your intention was to:

1. read it and repost it. In that case you should ask for your credit back as you are not able to use the book as you intended to use it.

2. read it and keep it on your permanent bookshelf. In this case, you could consider NOT asking for a credit refund as you are using the book the same way you would have if it was postable.

That's actually what I do also. I report all RWAPs ... but I ony request my credit back for books that I DID intend to repost after reading them; OR, if it is of a condition which makes me unable to keep it. If I get a keeper and it is of a condition in which I can still keep it (is not unpostable in a way which makes me think I should throw it in the trash in other words) ... then I report the RWAP but I don't request a credit refund.

I realize that the rules entitle you to ask for a credit refund in all cases but I also (along with Mick if I am understanding him properly) don't feel that it's always the RIGHT thing to do.

Basically, I only request my credit back when I need to order another copy of the book for whatever reason. If I decide that I have no intention of ordering another copy because the copy that I got is usable for the purpose that I intended to use it for ... then I don't request my credit back.



Last Edited on: 9/23/13 3:37 PM ET - Total times edited: 1
Date Posted: 9/23/2013 4:17 PM ET
Member Since: 4/6/2008
Posts: 1,036
Back To Top

I have received several books that were on their "last read".  I did not mark RWAP or ask for my credit back.  They just went to my Unpostables.  Also, I have received books that had some mild staining that I was able to take an eraser and remove.  I did not mark them RWAP.  I have gotten the "questionable" books.  Do I or don't I mark RWAP?  Those I don't mark RWAP because for me they were ok and for most it would have been ok.  Maybe not for the occasional overly picky.   In the last month, I have received several books that were on the last read or questionable. And several books that were definitely unpostable.   For a year before that, all the books were perfect. Go figure. 

For every book I receive, I do intend to repost the book.  I never keep any on a permanent shelf.  

1. read it and repost it. In that case you should ask for your credit back as you are not able to use the book as you intended to use it.

 

Date Posted: 9/23/2013 5:57 PM ET
Member Since: 12/14/2009
Posts: 263
Back To Top

I think if the person wants it, you should return it to her.  This issue of whether you have to return it was addressed on another post in this same forum.  It was a similar situation, the person received an unpostable book, the sender wanted the book sent back without being read, but the receiver didn't want to send it back.  One of the members (I believe she's a PBS tour guide and Book Bazaar Coordinator) explained it best why it should be returned:

A discussion has taken place somewhere - I think in the TG lounge about the returning of the book and I think they reworded the Help Center after that discussion. The PBS Team's opinion was that IF the sender asks for the book back and you are able to send it back and the sender compensates you, then you should send it back. If there is something in life that precludes you from sending it, you don't have to. It sounds like you are able and just don't want to. You want the credit, you want to keep the book and read it. If you get your credit back it is not your book to do as you please with it, you didn't pay for it it is the sender's book and they can direct you to do with it as they chose. You should send the book back to the sender if they want it and send you the extra credit pay for postage. It is the sender's book.

 

Since you got your credit back, you did not pay for the book so it is not really yours to keep.  The right thing would be to return it.