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Topic: What Would You Do?

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Subject: What Would You Do?
Date Posted: 4/28/2016 2:27 PM ET
Member Since: 2/26/2013
Posts: 770
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A member listed a number of "one only" titles, and some of these were on my WL.  I gather several were on others' WLs as well, since this member told me that she was preparing several orders at once.  She had offered a deal, so I ordered other books.  Several emails later, she informed me that my books were inadvertently sent to member A, and assumed she had mistakenly sent A's books to me, and asked me to let her know when I received them.  As of now, they still haven't been received, although member A has my books.  She pm'd me last night and asked if I received A's books, and I told her no, but to check her tracking (if she purchased it) and see if she could figure out where they were (I haven't yet heard anything back from her).  Today the books were listed as lost and I received my credits back.

What I don't get is why member A didn't just mail me my books so they wouldn't be marked as lost (she received them over a week ago).  Instead, it appears the books are being "held hostage" until I get her books (if I ever do).  Why would a member do this?  If I receive the wrong books - and I have - I send them on their merry way ASAP.  After all, the sender is going to have to fix this one way or another, by either refunding what it costs to re-mail them or sending credits to cover the cost.  So...should I PM the sender and ask her to tell member A to mail me my books?  Or just wait and see if A's books eventually show up to my home?  I'm giving her the benefit of the doubt that she's never even thought of asking A to mail me my books, but obviously you can't think for another person, so I don't know.


Date Posted: 4/28/2016 3:25 PM ET
Member Since: 4/2/2007
Posts: 6,018
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After all, the sender is going to have to fix this one way or another.

No. She could just let things go as is. You already have your credits back. 

Member A doesn't have your address. (She probably hasn't received the funds or a credit to pay for forwarding the books and so she's just waiting.)

Date Posted: 4/28/2016 3:54 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I agree, the member who received your books isn't doing anything wrong, unless the sending member gave her credits/postage money and your address to send them on to you. I wouldn't forward any books unless I was given the postage money/credits to do so. The problem totally lies with the member who caused the mixup in the first place...she is the member you need to address.

Date Posted: 4/28/2016 5:50 PM ET
Member Since: 2/26/2013
Posts: 770
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That's what I meant - the sender told me that member A has my books, but seems to want to hold them until her books arrive, but I would expect that if sender intends for me to have my books (and according to her latest email she does) that she would have told member A to send them on.  And I don't have ALL my credits back.  Sender PMd me this afternoon with the names of books - and it appears that both orders, which were placed separately and marked mailed at different times, were actually mailed together - so it gets more confusing.  One was marked mailed a little more than a week after the first order, but apparently they were together.  So I still have credits that need to be refunded, but someone else has all my books.  If I get my credits back, and my WL puts me back in my original position, I'm good with that, but why would someone hold onto books they didn't even order?  It's crazy.

Although I'm curious why member A would keep someone else's books, I feel it could have been handled differently.  Since the first set of books were placed back on my WL, now I have two choices:  wait for the books to arrive (if they ever do, since I don't know where the other books are in the scheme of things) or, if other WL books are offered in the meantime, do I accept any of those books and then inform the sender that I no longer want the original books?  I mean, if member A doesn't really want them, then why even keep them temporarily?

Last Edited on: 4/28/16 6:08 PM ET - Total times edited: 1
Date Posted: 4/28/2016 6:35 PM ET
Member Since: 9/25/2008
Posts: 4,774
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The member who received the wrong books would not have your address to mail the books to you and if the member hadn't gotten her credits refunded from her books going lost in the mail is under no obligation to mail the books to you. The member will likely read the books or repost the books at some point.

You've been made whole again as you got your credits back or will be getting them back when the second order goes lost in the mail.

Date Posted: 4/29/2016 7:07 AM ET
Member Since: 4/6/2007
Posts: 1,429
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I agree with others - the member who rec'd the wrong books is not doing anything wrong by not yet mailing the books that were meant for you.  Maybe it's not the way you would handle the situation were you the one who rec'd the wrong books, but what she's doing isn't against any rules.  She doesn't know you, she doesn't have any reason to trust that you are going to "do the right thing" if/when you get the books that were meant for her so maybe she just wants some leverage or something.  Maybe she wants at least to know that you have her books and you have agreed to mail hers to her before she mails yours to you.  Or maybe she has no intention of mailing the books - maybe they were actually on her WL too but you were ahead of her so they just got offered to you first.  There could be any number of reasons why she hasn't mailed them to you but there's nothing you can do about it.  It's extremely disappointing to not receive a bundle of WL books you thought you were going to get but mistakes happen and they are not always fixed in the manner we would choose.  That being said, I hope it does all work out for you in the end, frustrating as it has been so far. 

Last Edited on: 4/29/16 7:08 AM ET - Total times edited: 1
Date Posted: 4/29/2016 8:23 AM ET
Member Since: 6/30/2008
Posts: 3,381
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what a mess. I'm glad it's you and not me. I always process one order at a time to make sure I do each one correctly.

Date Posted: 5/2/2016 9:27 AM ET
Member Since: 6/20/2007
Posts: 5,051
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why would someone hold onto books they didn't even order?

As others have said, the original sender may not have given the member your address. In addition, the original sender may not have sent the other member the credits/postage/money to send your books to you. You didn't say exactly how many books are involved, but it's possible that the original sender doesn't have enough credits to cover the cost of sending the books to you a second time. You didn't specify whether the sender used PBS postage or if they used tracking through the USPS directly, but if they didn't use PBS postage, at this point they are out the money in postage and the credits they would have earned...they may not have enough money/credits to send to the other member to cover the costs of having the books forwarded to you, especially since this was a large multi-book order. And I will tell you that if I were the other member, there is no way that I would pay the additional postage and forward the books until I received it from the sender. Maybe the other member lives in a rural area and only gets to the post office once a week. Maybe her kid is sick. There are several reasons why the other member may not have shipped your books to you, none of which are malicious or wrong.

Date Posted: 6/13/2016 4:21 AM ET
Member Since: 12/28/2006
Posts: 14,177
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IIRC PBS guidelines recommend you not reorder those books for ... 2 weeks? In case they are enroute.  If you reorder before that time and both the orginal books and the new order arrives, you are required to mark them both received and transfer credits.  If you receive the original order after the two weeks AND you waited to reorder BUT still received a new order also, you do not have to mark the original transaction received.

In short, you may wish to put a hold on those books for a couple weeks. 

Last Edited on: 6/13/16 4:22 AM ET - Total times edited: 1