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Topic: What would you do if you were me?

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Subject: What would you do if you were me?
Date Posted: 7/18/2016 5:32 PM ET
Member Since: 12/17/2013
Posts: 234
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Looking for opinions...

I received a book in excellent condition, except for one thing.  The sender had cut out the "Information for the Receiver" section that prints out when you print a mailing label and had taped it to the front cover of the book.  By going slowly, I was able to pull the tape off without doing any damage to the book.

I'm not going to RWAP because there is no damage, and I couldn't find anything in the rules explicitly stating that you cannot tape anything to a book (except to not tape the wrapping to the book), but this was a paperback and I would have been upset if pulling the tape off had damaged the book.

I guess I'm really looking for a way to tell the sender - very politely - that she might want to stop doing it.  And this is the second one I have received this way in the last few weeks (from two different senders).  I did not say anything about the first book, but don't want this idea to spread to others!

Ideas?  Suggestions?

Thank you!

Date Posted: 7/18/2016 6:02 PM ET
Member Since: 8/19/2007
Posts: 4,236
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I would just say that the book was received in good condition and there's no problem with it, but having the "Information for Receiver" taped to the cover might not be the best way to send that info along as the receiver might not be able to get it off in a manner that wouldn't cause damage to the book, and some receivers might mark it RWAP (better to fold it and just tuck it into the front cover of the book).

Good luck and glad that you were able to unattach it without damaging the book.  Pat

Date Posted: 7/18/2016 7:47 PM ET
Member Since: 4/25/2007
Posts: 11,460
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I'd say:

Thank you for the book, it arrived in excellent condition and I can't wait to read it.  I did notice you taped the "information for the receiver" portion of the label to the front of the book.  I was able to remove it without damaging the book.  I find that just tucking it inside the front cover of the book works just as well and doesn't risk damaging the book at all. 



Last Edited on: 7/18/16 7:48 PM ET - Total times edited: 1
Date Posted: 7/19/2016 6:37 AM ET
Member Since: 2/13/2007
Posts: 2,262
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I would be a touch stronger...after thanking them politely, etc. I would then say "PBS asks that we not tape anything to the book because of the damage that could be caused removing the tape. Tucking the Information to Receivers just inside the front cover is the accepted method."

Date Posted: 7/19/2016 9:19 AM ET
Member Since: 5/3/2010
Posts: 577
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I agree with Sally and you can always cut and paste the instructions from PBS

Date Posted: 7/19/2016 9:21 AM ET
Member Since: 6/20/2007
Posts: 4,979
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I would be a touch stronger...after thanking them politely, etc. I would then say "PBS asks that we not tape anything to the book because of the damage that could be caused removing the tape. Tucking the Information to Receivers just inside the front cover is the accepted method."

yes

Date Posted: 7/19/2016 6:03 PM ET
Member Since: 12/17/2013
Posts: 234
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Thank you all for your advice.  I appreciate it!!

Date Posted: 7/19/2016 8:24 PM ET
Member Since: 12/28/2006
Posts: 14,171
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It's still banned in the guidelines, I found it here:

General Guidelines for Wrapping:

  • Your book(s) must be completely enclosed in the wrapping

  • Use plenty of tape (2" shipping tape, not giftwrapping-type tape)
    • especially at the corners and seams.
    • You can get shipping tape at any store that sells stationery or shipping supplies.
    • Do not apply tape directly to the book! This can damage the book when the package is opened.
      • If you apply tape directly to the book and it is then damaged when the package is opened, you will not receive a credit.
    • Do not tape over the postage (USPS does not accept this)
    • Do not apply postage to tape (it can fall off)
    • It is okay to apply clear tape over the wrapper if you are sending a package with Printable Postage
      • If you do this, avoid wrinkles in the tape that can interfere with barcode scanning
Date Posted: 7/21/2016 1:20 PM ET
Member Since: 12/17/2013
Posts: 234
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Thanks, Denise.  That is very helpful!

Date Posted: 8/4/2016 12:36 PM ET
Member Since: 2/26/2013
Posts: 741
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Why would you do that?  Boggles the mind...

Date Posted: 8/12/2016 6:24 PM ET
Member Since: 8/18/2010
Posts: 1,540
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>>>I couldn't find anything in the rules explicitly stating that you cannot tape anything to a book>>>>>

 

Unfortunately, even PBS can't write rules for what should be common sense.   

I mean, the list would be........endless.

Date Posted: 8/22/2016 12:58 AM ET
Member Since: 9/18/2008
Posts: 387
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Similar problem....a few years ago my adult son jointed PBS.  One of the first books he ever requested arrived wrapped in plastic wrap (normally not a problem). However, this particular wrap was "self sticking" and left a sticky residue all over the book.  He RWAP the book and requested his credit back.  The book was a disaster, the paperback cover completely ruined and disgusting to touch (and everything stuck to it).  The sender's reply was that she had had several complaints about this problem and that most people just went out and got goop be gone to remove the stickiness.  HE replied that that product was not available in our area (we checked) and that it would be $15+ to order it online.  He wanted his credit back so he could reorder the book from someone else as this one had to be thrown out (it was that disgusting).  Sender finally gave credit back but informed him that he was rude and ungrateful and she was offended he wanted his credit back.  Was not a pleasant experience for him at all and sender was RUDE and not appologetic in the least.  Some people are just mean spirited and think they can do no wrong.  My son was polite through the whole thing and luckily decied to stay with PBS and give it a chance.  

Date Posted: 8/22/2016 8:48 AM ET
Member Since: 2/13/2007
Posts: 2,262
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Tory, Sometimes you need to refer a problem to PBS...in this case PBS specifies that members not use Press n Seal wrap. When a member acknowledges breaking a rule, that is when you can refer it to PBS and they will discuss the situation with the offending member and in some cases, close their account. They will certainly see that the credit is returned.

Date Posted: 8/28/2016 11:29 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Tory - what Sally said.  1. that type of plastic is banned per PBS guidelines for exactly the reason your son experienced, and 2. Rudeness is unnecessary.  This entire transaction would have been appropriate to report to PBS admin.