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Topic: What do I do?

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Subject: What do I do?
Date Posted: 10/6/2007 2:21 PM ET
Member Since: 9/19/2007
Posts: 120
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I received a book, literally half open just now. Like the paper was open like someone was opening a present, there was no tape around the edges at all. I requested the credit back from the user and she requested a PIC of the mailing....I unfortunately have never been asked for that before with a damage book and had opened it of course or HALF opened it, because it already was half open already because of bad packaging.

ALSO, ALL AROUND THE BOOK AND THE PAGES ARE BROWN, like it sat in coffee. This book shouldn't have even been posted.         What do I do now? I can't even post it on PBS.



Last Edited on: 10/6/07 3:00 PM ET - Total times edited: 1
Date Posted: 10/6/2007 3:04 PM ET
Member Since: 12/23/2005
Posts: 1,157
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Unfortunately not all members will return your credit. Wasn't there any plastic around the book before it was wrapped in the paper? If not, why would the member need a picture? They certainly know if they wrapped it just in the paper.

Date Posted: 10/6/2007 3:05 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Jessica,

Make sure you mark it "received with a problem."    Unfortunately, if the sender doesn't return your credit, there isn't anything you can do.  If the book is still readable, you can offer it as a freebie in the Book Bazaar.

Date Posted: 10/6/2007 3:31 PM ET
Member Since: 9/19/2007
Posts: 120
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No there was no plastic around the book - there wasn't even TAPE around the book, a short piece down the middle and they wonder why it's open. The book is brown all over... it's disgusting....  

Date Posted: 10/6/2007 3:31 PM ET
Member Since: 5/10/2007
Posts: 5,526
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is the book an older book?  I ask because I have some books that are 20+ years old and the pages are browning from age.  You would know if it was exposed to liquid (like coffee) because the pages would be wavy or warped.

I am wondering how the book got to you if there was no tape on it at all because paper wouldn't stay on without tape.  Could it have come undone in transit? 

Date Posted: 10/6/2007 4:19 PM ET
Member Since: 9/19/2007
Posts: 120
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The book is not old it's the BUST GUIDE TO NEW ORDER.... definitely a "newer" book --- the book was wrapped with a piece of tape down the middle of the book --- it was VERY thin brown paper.... never seen anything like this before.   

Date Posted: 10/6/2007 4:43 PM ET
Member Since: 9/19/2007
Posts: 120
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Well she just bitched me out, she knows she's in the wrong... really unfortunate because it makes me want to not use this site anymore. A credit is $3 --- I wouldn't pay a dime for this book.     

Date Posted: 10/6/2007 5:28 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:42 AM ET - Total times edited: 1
Date Posted: 10/6/2007 5:34 PM ET
Member Since: 9/19/2007
Posts: 120
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The brown on the page all around is not from the USPS. I reported her .... and a great person sent me a credit on this board. Thank you all for letting me rant. When I send someone a book, I package it with LOVE and CARE.... I can't see how someone would send me what they sent me.     

Date Posted: 10/6/2007 5:35 PM ET
Member Since: 9/28/2006
Posts: 23
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Plastic wrap from the kitchen wrapped once around the book before wrapping helps a lot to protect a book, especially from tape that accidentally gets stuck to it.  And plastic wrap is cheap and most people have it on hand.

Date Posted: 10/6/2007 5:44 PM ET
Member Since: 12/23/2005
Posts: 1,157
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Was this a new member? I'm just wondering if it was one of their first books mailed? There's no reason to send a picture if they only had thin paper wrapped around the book.

Date Posted: 10/6/2007 7:13 PM ET
Member Since: 9/19/2007
Posts: 120
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Not a new member at all, it says she mailed about 380 books (I do believe)..it was a very high number.     

Date Posted: 10/6/2007 9:29 PM ET
Member Since: 2/16/2006
Posts: 1,956
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Maybe she wants to see a picture to verify that the book was actually damaged & you're not trying to scam her.  I'm not saying you are, but that may be her suspicion.  I wouldn't have a problem sending someone a picture of the damaged book if that's all I had to do to get my credit back.

Date Posted: 10/6/2007 9:43 PM ET
Member Since: 12/23/2005
Posts: 1,157
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If that is all the protection the member uses to mail books, I would think she should have quite a few complaints. Jessica mentioned that she already chewed her out. If the PM was really nasty I would ask R & R to take a look at it.

I guess it wouldn't hurt to send the picture but if you mail books like that without any protection you can expect damage.

Date Posted: 10/6/2007 10:05 PM ET
Member Since: 9/19/2007
Posts: 120
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I don't have a digital camera, if I were to send a pic it would have been of the packaging..... but I could take a picture of the brown all over the pages on the entire book if asked me to (I emailed higher-ups earlier).  She knows she didn't use plastic wrap, she shouldn't be surprised.

Date Posted: 10/6/2007 11:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Could it have possibly been accidentally delivered to a neighbor and then partially opened?  Just a thought. I had a book order from a book club damaged by the PO.  It came wrapped in celaphane and a note saying it was damaged in transit.  It looked like it had red wine all over the outside of the packaging and the box was all beat up.  I wrote refused on it and took it back to the PO.  I know you couldn't really do that w/your book. 

Date Posted: 10/7/2007 12:07 AM ET
Member Since: 5/29/2007
Posts: 13,347
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You are under no obligation to send a picture.  It's not a requirement of PBS to have a digital camera in order to meet that demand.  That's a petty, grasping-at-straws, not-taking-responsiblilty response, if you ask me. 



Last Edited on: 10/7/07 12:07 AM ET - Total times edited: 1
Date Posted: 10/7/2007 2:34 AM ET
Member Since: 9/19/2007
Posts: 120
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Thank you for the support all! And no the mailman handed it to me and told me he received it like this....He's my friend (he's always bringing me fun things), hahahaha.     

Date Posted: 10/7/2007 9:26 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Just a reminder that being wrapped in plastic is NOT a requirement!!  Being properly wrapped, however, is.

Date Posted: 10/7/2007 3:08 PM ET
Member Since: 11/20/2005
Posts: 8
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Sorry, Jessica.  Unfortunately, not everyone on this site is a responsible participant in our community.  Luckily, most people are.  I hope you meet much more of the good ones and as few as possible of the bad ones!