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Topic: when do i consider it lost? and when do i consider it a scam?

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Subject: when do i consider it lost? and when do i consider it a scam?
Date Posted: 4/10/2015 10:10 AM ET
Member Since: 8/15/2005
Posts: 458
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I had a fellow member post a bunch of my wishlist books to me directly. I am talking an order of 61+ books.  the member says they mailed them on March 24,2015.  they used Printable Postage. it is now day 16 and I have still not received the package. the member who sent it has had their bookshelf on hold since they sent it out. I have yet to hear back from them to the pm I sent asking if they may have had a delay in mailing it out. is their anything else I can do in this situation. the package was mailed from Washington state and is headed to Wisconsin. what would you do?


 


 



Last Edited on: 4/10/15 2:56 PM ET - Total times edited: 1
Date Posted: 4/10/2015 11:15 AM ET
Member Since: 3/25/2014
Posts: 2,793
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Books are declared Lost after 26 days.  Since they used PBS printable postage they got their credits when they clicked mailed.  

I would contact them and ask how much did the box weigh and how much was the postage.  

You will get your credits back if it's declared Lost.

-------

From Help Center

A book I requested is lost in the mail. What now?
If a book you requested does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, it will be declared lost in the mail at PBS. The requestor does not mark the book Lost; the system does this. 

The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request).  If the book was a Wish List book when it was requested before, the requestor will go back to his or her previous place "in line" for the book.

__________________________________________

What if I send multiple books?  How does that work?

If more than one book is requested at once in the form of a bulk request, the Wrapper Settings page will have the database estimate for all of the books in the shipment.  (As always, you can adjust this weight estimate, and thereby adjust the postage that will print out.)
You will get Instant credits for all books in a bulk shipment if the bulk shipment is sent with Printed Postage--as soon as you mark the shipment mailed, you will get the credits for all the books.



Last Edited on: 4/10/15 11:17 AM ET - Total times edited: 1
Date Posted: 4/10/2015 1:01 PM ET
Member Since: 6/2/2014
Posts: 8,860
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Valerie beat me to it but holy guacamole 61+ WL books!!! You are one lucky, lucky lady!

Date Posted: 4/10/2015 1:47 PM ET
Member Since: 8/15/2005
Posts: 458
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I know Michele, it's a ton of children's books that my nieces have been wanting to read. I am only lucky if they don't get lost en route to me so I have my fingers crossed that they have just gotten delayed on their journey. lol

Date Posted: 4/10/2015 2:05 PM ET
Member Since: 10/24/2008
Posts: 1,397
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Since they used printable postage, you should be able to track the package. Sometimes media mail takes about three weeks to get to the requester. It also might be held up at the sorting facility.

Date Posted: 4/10/2015 2:14 PM ET
Member Since: 8/15/2005
Posts: 458
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I just heard from another member who also ordered from the member I ordered from that she ordered books another large order of 57+ books in early march and has yet to receive them. the sending member told this member that mail service in Washington has been disrupted since the first week in march to now because of flooding and heavy rains. I checked the National weather service website for last month's weather forecast and there were only like 3 or so days of rain and tons of clear and sunny days in between the rainy days. I also checked the usps website under service disruption reports for the last 2 months March and April and the state of Washington isn't listed as being one of the disrupted areas. I am starting to think that this other ordering member and I got scamed for credits.



Last Edited on: 4/10/15 2:15 PM ET - Total times edited: 1
Date Posted: 4/10/2015 2:31 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I should not speculate or think the worst but getting 61+ wl books seems too good to be true. 

I hope they used the correct postage and maybe it's just delayed. 

 

 

Date Posted: 4/10/2015 2:41 PM ET
Member Since: 8/15/2005
Posts: 458
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I thought that when I got all the notices in my e-mail but I hate to think that another member would be that underhanded and sneaky and just plain mean as to fake out or scam other members like that. especially when they are children's books and this site is suspose to be based on what basically amounts to an honor system that only works if everyone is honest and fair in their transactions.

Date Posted: 4/10/2015 2:50 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Molly, did they pm you and offer you a bunch of books on your wl?  Did they just post them to you without any discussion? 

I never post extra stuff to someone without asking if they're interested and have enough credits. 

 



Last Edited on: 4/10/15 2:52 PM ET - Total times edited: 2
Date Posted: 4/10/2015 3:01 PM ET
Member Since: 8/19/2007
Posts: 4,258
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I'm the other member that Molly mentioned above.  I placed 3 separate orders with the person she's talking about - one in early March, one in mid-March and one in late March for a total of 57 books (no deals).  The first order went lost and when I sent a message to the sender about how sorry I was that they'd gone lost, she sent back a message that she dropped them at the drop center but they'd had major flooding and it was disastrous and the mail was far behind.  Ok, I accepted that as it was only 2 books.

Then in mid-March I ordered 48 more books from her and they will go lost on Sunday.  Again I questioned her about the delay and again flooding was mentioned and that she'd check with her PO.  Have heard nothing since.

Then in late March I placed another order (not realizing that it was the same person) for an additional 7 books.  All books used PBS postage and tracking, however none of the books has ever reached a Post Office that I can see.  The only info on the PBS tracking and the USPS Tracking is that "Electronic Shipping Information has been received", which to me means that a shipping label has been generated.  Pat

Date Posted: 4/10/2015 3:06 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Washington has one of the biggest black hole sorting centers on the earth. A package that big I could see sitting for a good week or two.

We should never assume a transaction is a scam until we have absolute proof someone scammed us. We should expect all members are honest. Someone PAYING for printed postage and then not sending the books would be one of the dumbest scammers because all they did was scam the system for a bunch of credits. Doing large orders gets them a lot of credits more cheaply that they can sell. But they can only sell them at a rate of 50/month and they have to pay for a membership fee to do it. In the end, they would be scamming PBS, not you as you will get your credits and WL spots back as soon as the transaction cancels. PBS Credit Assurance is the only thing getting scammed. The only way to scam another member is to order books and not mark them received when you get them.

Date Posted: 4/10/2015 3:09 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Reading Pat's post. I highly doubt this member is scamming anything at this point. I would suspect her Instant Credit function was shut off long ago. Too many lost books and the site will disable the Instant Credit function so that the credit will only be granted once the package is scanned at the post office. I would think 48 books would exceed that limit.

Date Posted: 4/10/2015 3:15 PM ET
Member Since: 3/25/2014
Posts: 2,793
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It's odd to mail a big lot of wl books when already having weather issues and a lost package.  Unless they mailed the other packages before they were aware of the weather causing postal delays.  I think I would use Contact Us at the bottom of the page.  It's a just a few days early for contact but they should not be trading with anyone else until this is straightened out.  

 

Date Posted: 4/10/2015 3:21 PM ET
Member Since: 3/25/2014
Posts: 2,793
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I can see the package being delayed.  Another concern is does it have the correct postage? Too many odd coincidences going on here.  

 

Date Posted: 4/10/2015 4:20 PM ET
Member Since: 8/19/2007
Posts: 4,258
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Melanie - I have had someone say they sent a book, used PBS DC (back when it was available). The book went lost and when I contacted the sender she admitted she hadn't sent the book. PBS closed the account.

I'm not saying that the person in WA scammed me, but am concerned that I ordered 57 books in 3 orders and none of them has yet hit a Post Office.  The first order was 2 books, so there shouldn't have been a postage problem there.  For the second order of 48 books, if there was a postage problem, the books should have either been returned to her or forwarded on to me with a "Postage Due".  They've not been received and will go lost on Sunday.  The third package of 7 books is not due to go lost until April 22.

I will contact TPTB if the second order of books is declared lost on Sunday. Pat

Date Posted: 4/10/2015 11:25 PM ET
Member Since: 12/28/2006
Posts: 14,177
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As a Washington resident, I'm disagreeing with Melanie.  I've mailed over 1,300 books without a single one lost.  I've received almost that many, with less than a dozen lost.  This doesn't qualify as a black hole for media mail, I find our mail service quick and efficient...maybe you are thinking of Bell Gardens, California?

I'd be curious where the books are coming from in Washington.  I don't recall any bad flooding yet this year, so it should only be very local and unlikely to disrupt mail service much (if at all). But to be fair, the number of USPS scans has been declining in the last couple years, so some packages don't pick up much until the delivery scan....you can call your local PO and give them the Tracking number, their internal system often has more scans than the outside links.

I would pm the member to see if all is well and the packages were mailed on time.  Could be legit, but it does give the appearance of a problem member.  If you haven't heard from the sender by the time they go lost, I would just refer the matter to PBS admin.

Date Posted: 4/11/2015 12:12 AM ET
Member Since: 8/16/2007
Posts: 15,188
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As a Washington resident, I'm disagreeing with Melanie.  I've mailed over 1,300 books without a single one lost.

Sorry, I was not meaning they go lost. There is a sorting center just takes a lot longer to move the books along. It is not uncommon for me to see a book sit for a week or two there. The book makes it out of there, it just gets lost in the twilight zone for a while there.

 

If the person's account isn't locked down for Instant Credit already, I suspect it will when your transaction goes lost on Sunday Pat. I'd find it interesting to know if the member was selling credits in the Bazaar during all of this. It is the only way they could benefit from earning credits through paid postage and not sending the books.

Date Posted: 4/11/2015 1:45 AM ET
Member Since: 1/30/2010
Posts: 8,389
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I'd find it interesting to know if the member was selling credits in the Bazaar during all of this.

While I wouldn't assume it was a scam, I would do some digging.  I would go to that member's profile, click on 'forum posts,'
and look to see if she's been trying to sell credits.  It would be good info to give to TPTB should you need to contact them.

Date Posted: 4/11/2015 11:40 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Although flooding is fairly common in parts of Washington State, I don't really see any news reports from this spring yet.  A couple high water warnings, but nothing over flood stage yet and certainly nothing of the level required to disrupt mail service.

Melanie, I live across town from the regional Media Mail sorting center in Federal Way.  If books are scanned into FW I receive them the next day, almost every time.  I've heard complaints from Portland members about this sorting center, but haven't personally had any issues with my MM.

Date Posted: 4/11/2015 1:40 PM ET
Member Since: 8/19/2007
Posts: 4,258
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 I would pm the member to see if all is well and the packages were mailed on time.  Could be legit, but it does give the appearance of a problem member.  If you haven't heard from the sender by the time they go lost, I would just refer the matter to PBS admin

Denise - I PMed her twice and she assured me that she'd put the books in a drop box that she uses all the time but that they'd had terrible flooding and the postal system was a mess..  However, the second order of books just went lost today, 48 books, and none were deals.  The first batch that went lost was only for 2 books.

If the person's account isn't locked down for Instant Credit already, I suspect it will when your transaction goes lost on Sunday Pat. I'd find it interesting to know if the member was selling credits in the Bazaar during all of this. It is the only way they could benefit from earning credits through paid postage and not sending the books.

At the present time the account is on hold and there's no profile showing so can't see if she has any Forum posts. However, there is another person in the same town with the same name (both first name and last initial) who has an account but no indications she's selling credits.

I will be contacting TPTB as soon as my mail arrives today if the books are not in the mail.  I'm not worried about the credits, they've been returned.  Pat


 

Date Posted: 4/11/2015 5:41 PM ET
Member Since: 1/25/2010
Posts: 2,972
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Not necessarily what the sender meant, but the PO sorting center my mom used to work at flooded 1 time (bad drainage lay-out). Maybe their PO/sorting center got damaged? I'd generally think that would be on the PO site, but I've had all sorts of fun dealing with them so... maybe not?

Date Posted: 4/11/2015 5:53 PM ET
Member Since: 8/19/2007
Posts: 4,258
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But if the sorting center were flooded or damaged, wouldn't they move the sorting to another facility?

Date Posted: 4/12/2015 12:50 AM ET
Member Since: 12/28/2006
Posts: 14,177
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The sorting center isn't a mess, it's down the road from me (MM regional)...no flooding, no problems whatsoever.  We also searched the senders hometown news...no reports of flooding this year at all....looking fishy.

PS, been awhile since I've tried this, but with the senders nickname you can do a forum search?



Last Edited on: 4/12/15 12:51 AM ET - Total times edited: 1
Subject: FIFO ???
Date Posted: 4/12/2015 8:22 AM ET
Member Since: 7/11/2009
Posts: 354
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So what happens when you accept the books and they are no longer on your wish list. Will you loose your place in the FIFO line or will you continue to be in same place since you marked them lost?

Date Posted: 4/12/2015 12:48 PM ET
Member Since: 8/19/2007
Posts: 4,258
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PS, been awhile since I've tried this, but with the senders nickname you can do a forum search?

 

 

 

The account is on hold and there's no Profile.  She's not listed in the Member Directory and it's just her name and initial so no nickname, and I tried just using what was available, and it doesn't go so apparently with either no Profile or the account on hold you can't check anything out.  I can find no indication in the Book Bazaar that she's selling credits.


 

So what happens when you accept the books and they are no longer on your wish list. Will you loose your place in the FIFO line or will you continue to be in same place since you marked them lost? 

None of the books I ordered were WLed (the original poster did have WLed books though), so those that were the only ones in the system, were placed on my WL.  However, unless I want duplicates (which I don't) I can't accept any on the WL for at least 2 weeks, but I still have to have enough credits available in case the books show up in 6 months or whenever because she used PBS Postage which would indicate that the books were mailed on the day she posted (at least that's my understanding, and if someone can disabuse me of this I'd really appreciate it).

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