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Topic: When they don't mail by the mail by...

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Subject: When they don't mail by the mail by...
Date Posted: 2/18/2009 11:05 AM ET
Member Since: 2/3/2009
Posts: 624
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I've only been here a month and yet this has happened to me twice- they say they'll mail it, they print out the label, and then they never send the book. Is this normal practice? If you don't want to send me the book, don't accept, right? And if you're going to send it later, just let me know and go ahead and hit the "mailed" button. Maybe I'm wrong, but if you accept, shouldn't you send it?

Date Posted: 2/18/2009 11:11 AM ET
Member Since: 1/12/2006
Posts: 4,972
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How do you know they never sent it? Media mail can be slow.

Date Posted: 2/18/2009 11:13 AM ET
Member Since: 2/3/2009
Posts: 624
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Well, they never hit the mailed button and it had to be passed on to another member. I guess they could have mailed it and I'll have two copies of it.....

Date Posted: 2/18/2009 11:13 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:14 PM ET - Total times edited: 2
Date Posted: 2/18/2009 11:16 AM ET
Member Since: 10/6/2005
Posts: 10,696
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Remember also that there have been a lot of bad storms lately around the country and some people have lost power. It's possible that they did mail the book but were unable to mark it mailed because they can't get online right now.

Date Posted: 2/18/2009 11:47 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Usually when this happens to me: If it's close to timing out I'll send a polite pming asking if they've sent the book and did they forget to mark it mailed.  Then I cancel the 2nd request if it times out and wait a bit before I reorder. If it's a WL book I might put my account on hold to prevent another WL offer for it coming through.  If it's a htf/oop print type book then I leave it alone and take my chances that I might end up with 2 copies. 

Date Posted: 2/18/2009 12:51 PM ET
Member Since: 11/21/2008
Posts: 232
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I had an interest in this issue as well, because it's happened to me several times and I find it quite discouraging because each time there has never been another copy available.

Just yesterday on another message board, a poster was laughingly describing how she accepts book orders, even prints out the labels and packages up the books, sticks them in her car and than totally forgets to mail them. And never does.

I don't think it's as funny as she does.



Last Edited on: 2/18/09 12:52 PM ET - Total times edited: 1
Date Posted: 2/18/2009 5:07 PM ET
Member Since: 2/13/2009
Posts: 39
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I would NEVER just not mail a book that someone chose to give up a credit for. Thats basicly stealing. Might not seem like a lot to "rip someone off" online over such a "small amount" but stealing is stealing. PERIOD! If i PM a member after giving it REASONABLE time and get no answer, I fully intend to report them to the site and I will absolutely post their name and info for others to see if I feel they ripped me off. (I am VERY patient, and VERY reasonable, and sometimes people take advantage of that.) Of course I would have to thoroughly investigate and wait quite a while before I go accusing someone of ripping me off. If per say I've sent them 3 or 4 PMs in a month and they havent replied, then I would assume they are doing this intentionally.

I am sure that things do happen, and things do get lost by the postal service. Things get stolen from mail boxes and front porches every day in our country.

In my case, my printer is down right now. I am probly going to have to buy a new one, so I cannot print postage. So, to avoid argument, I PM the person telling them about any small defect I notice, and give them a date as to when I will mail. I do also let them know about my printer. I dont mark something mailed until I personally take it to the post office. While thats less than a block away, I cannot tote 3 little boys with me, so I make sure that I have ONE day out of the week that I run errands and have a sitter and I have my to do list that I complete. If that person PMs me asking me, I will give them the date I mailed it. If its been more than 14 business days and they claim they have not received it, I can only assume it to be lost and refund their credit and apologize.

I hope those of you who have a book you never received get your book (or your credit back) and that we dont have rip off artists on here. Perhaps the 2 free credits given for posting books should not be given? It's an incentive, but if the member just joined and did the minimum to get the 2 credits and try to get something for nothing that needs to be prevented. There are SOOOOOOOOO many scam artists on the internet today! Hopefully we dont encounter them!

 

Date Posted: 2/18/2009 5:20 PM ET
Member Since: 8/16/2007
Posts: 15,185
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truckinmomma - the site is set up to handle these situations. If someone does not mail the book and doesn't mark it as mailed, the transaction just gets cancelled and the requester gets their credit back. If they do mark it mailed, but don't send it, on the lost date the site returns the credit to the requester. The only way someone would get a credit  without sending a book is with paid postage and that seems to be a pretty stupid way to rip people off, spend over $2 on postage, and get a lost book on your transaction archive, just to get a credit.

 If its been more than 14 business days and they claim they have not received it, I can only assume it to be lost and refund their credit and apologize. - There is no reason to do this. Send the book and let the system do the rest. If the book does not arrive in the amount of time the site deems appropriate (26 days) the site will mark the book lost and return the credit. Don't try to out-think or over-work the system, just let it do its thing and most transactions will complete just fine.

The system handles so much for us. TPTB get all the information on swappers and they take care of the problem swappers for us.

eta: and please don't PM receivers or senders to death. Many are busy and will mark the book received when they get it, put don't want to deal with the constant is-it-there-yet PMs. Sending PMs long before the book goes lost in the system will just annoy the person on the other end of the transaction.



Last Edited on: 2/18/09 5:23 PM ET - Total times edited: 1
Date Posted: 2/18/2009 5:28 PM ET
Member Since: 10/6/2005
Posts: 10,696
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What Melanie said. If you request a book, and never receive the book, for WHATEVER reason, you get your credit back. The only time you have to do something yourself to get a credit returned, is if you receive an unpostable book.

But please be patient. Like I said, there are people all over right now with no computer access. There were probably also requests that timed out when the site was down a few days ago, through no fault of the people who had posted the books but just because the system doesn't understand that those 24+ hours were "lost" time for PBS users.

Date Posted: 2/18/2009 5:33 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Truckinmomma....I understand your zeal in dealing with situations and I realize you are Very new Here BUT, before you deal with situations as you describe that you will you need to be sure and read the Help Center directions on how to deal with problem situations.  For Instance:  "If its been more than 14 business days and they claim they have not received it, I can only assume it to be lost and refund their credit and apologize."  This is not how this is handled and in doing what you plan you are circumventing PBS procedure and will end up costing yourself credits.  A book on PBS is allowed 26 days and then when the system determines that the book is lost the requestor automatically gets their credit returned...you do not have to worry about returning the credit.

Also, if a person marks a book mailed and it goes lost, perhaps because they didn't mail it...the requestor gets the credit back so, there is no theft from the requestor.

I also would like to take this opportunity to warn you against your planned action...."If i PM a member after giving it REASONABLE time and get no answer, I fully intend to report them to the site and I will absolutely post their name and info for others to see if I feel they ripped me off."  The system knows when books go lost and frequent repeated lost books by the same person is investigated by the PBS team....if you have PM'd someone about a situation (you received an unpostable book for example) and they do not respond within 7 days yes, you are to report this to PBS...(this is the guideline)...though repeated PMs about books before the system has had a chance to do its thing you might not get a response from....I know I do not respond to someone who repeated contacts me about a book before it is declared lost. BUT, you ARE NOT allowed to post their name and info on the forums....this can be deemed slanderous, is poor internet etiquette, and is not allowed so, don't get yourself in trouble.

BTW....glad you've joined us here on PBS and I highly recommend checking out the help center.

edited to correct # of days...and to say...looks like several of us responded about the same time.



Last Edited on: 2/18/09 5:40 PM ET - Total times edited: 2
Date Posted: 2/18/2009 5:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Why are you refunding credits if they haven't gotten the book in 14 days? It's just waisting your money and credits.  For one thing: you don't get the credit until the book is marked received unless you are using the printed postage and DC which you aren't if you are hand writing your packages.  Another thing is they get their credit back if the book does go lost and last but not least: media mail can and normally does take 2-4wks.  Sometimes they do get there pretty quickly. But I've had books take a month to go 2 small states over.  I could have driven there myself faster. 

If someone PM'd me 2wks after sending me a book asking if I'd received it -I'd be annoyed. The system is set up to take care of it if a book goes lost.  Even if someone uses DC and the book goes lost the requestor gets their credit back.

Date Posted: 2/18/2009 5:43 PM ET
Member Since: 7/31/2007
Posts: 2,690
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MrsLefty...I don't think the above member has actually done this as she only joined 5 days ago...she very much needs to read the Help Center.

Date Posted: 2/18/2009 5:44 PM ET
Member Since: 8/23/2007
Posts: 26,510
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OK correct that then: don't refund credits if the books don't get there in 2 wks.  You will never earn any credits that way.  You'll have to buy credits to keep up with the refunds. 

Date Posted: 2/18/2009 11:36 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Welcome Sarah!  The PBS system is excellent, and is designed to handle all aspects of a transaction.  Unless you receive an unpostable book, you shouldn't need to intervene at all.   Although it can be difficult to be patient, Media Mail is legit at 3 days to 3 weeks.  Cancelling orders will only short-circuit the PBS system. 

I have noticed lately, a larger number of transactions timed out before the sender actually gets to mailing. 



Last Edited on: 2/18/09 11:37 PM ET - Total times edited: 1