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Topic: When senders don't respond

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Subject: When senders don't respond
Date Posted: 4/1/2008 10:17 AM ET
Member Since: 2/9/2007
Posts: 112
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I requested a book a few days ago. The sender has not responded yet. My experience is that if ppl do not respond in 48 hrs they won't at all. I really don't understand why senders should get 5 days while someone on the wl gets48hrs.

should i wait the rest of my time out and let the system do its job or can i add it to my wl in case some posts the book the next couple of days b4 the time out

Date Posted: 4/1/2008 10:33 AM ET
Member Since: 11/11/2007
Posts: 96
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Kristina,  It's Tuesday morning, so it appears you requested it on Saturday.   It could be that they only have Internet access at work and don't come in on Mondays. It could be that they are just coming back from a spring break vacation.  It could be they saw the request and want to make a second looksee to be sure the book is postable (that's what I do, and my bookshelf books are in the basement, so it's not always a quick thing).  Many people on the forums have posted that they wait as long as they can because they need a longer time to get the books actually mailed. 

I suggest you let the system work the way it is intended.

Karen

 

Date Posted: 4/1/2008 11:12 AM ET
Member Since: 5/10/2007
Posts: 5,526
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definitely wait until it times out.  As Karen said, they may need more time to mail it or maybe they have very limited access or maybe their computer blew up.  let the system do its job and if they don't come back then it will be removed from their shelf.

Date Posted: 4/1/2008 11:25 AM ET
Member Since: 2/9/2007
Posts: 112
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she wont respond. its just something u know.

the 5 day thing is what really ticks me off the most.

Date Posted: 4/1/2008 11:33 AM ET
Member Since: 10/24/2007
Posts: 1,313
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I've accepted requests on day 5 in certain (rare) circumstances and have had people do it to me as well.  You just never know what's going on in a person's life.  PBS is awesome, but it's really not for those who have little patience.

Date Posted: 4/1/2008 12:25 PM ET
Member Since: 1/5/2008
Posts: 140
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I often wait a few days to confirm, since it's hard for me to get to the post office.  I wouldn't assume he or she isn't going to accept the request.  Honestly, my best advice is go with the flow, it's just not worth getting all worked up over.

Date Posted: 4/1/2008 12:30 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you cancel the request, it'll just put the book back on their shelf. So you won't be able to add it to your WL and if you request it again, it'll just give it to the same person.

They could be inactive or they could need some extra time to mail because of finances or just being really busy. 

Is it the only copy of the book in the system?  If you're not sure, you can add it to your Reminder List and see how many are posted.  If there's more than one, it'll pass the request on to someone else.  You could post in the book bazaar what book you are looking for and see if someone responds.  But don't cancel this one, let it time out.

patticom - ,
Date Posted: 4/1/2008 1:32 PM ET
Member Since: 11/3/2007
Posts: 416
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I often ignore requests that come in over the weekend until Monday or Tuesday.  Saturdays are often busy, and our post office here is closed for sending both Monday and Tuesday (and I can't mail from home).

Date Posted: 4/2/2008 7:28 AM ET
Member Since: 1/1/2006
Posts: 547
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If a sender never responds to a request, the book is completely removed from their bookshelf.  If you cancel your request after 2 days, you then have the hassle of trying to figure your way around this one person just to get the book you want.  Or, just wait the 5 days, get the book out of the system and move on to the next person automatically.

I believe that all members of this community have the responsiblity to wait things out, both when posting a book and when requesting a book, to help get rid of abandoned bookshelves and wishlists.  I'm not saying that you need to wait things out for every book.  Heck, I have a couple people on my buddy list whose shelves I check first when looking for a specific book because I know they are here all the time, will respond quickly, print quickly and get the book in the mail within a day or two.  Not to mention that the media mail between us is 1 or 2 days tops.  When you are desparate for a certain book, you are desparate.  But I get my impatiance out BEFORE I request the book.

Besides, say your mom is visiting for a week.  She arrives on Monday.  You get a request on Monday.  She's leaving the following Monday.  You will be home during the whole week, but in and out doing various things and know that you are not going to have time to wrap a book while she's here.  So you wait until the last possible moment to accept the request just you have enough time to get the book in the mail AFTER mom leaves.  I've received two pms over my time here thanking me for not canceling my request and being patient because of situations like this.

And I sometimes ignore all requests that come in on Thursdays, because that is our busy day of the week.  It can be Saturday before I accept Thursday books.  Mostly because Friday is my catch up day, and I don't always catch all the way up.

Kerry

Date Posted: 4/2/2008 9:36 AM ET
Member Since: 8/10/2005
Posts: 4,599
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There is no difference in the wait time--if someone posts a wishlisted book and you accept, they STILL have five days to acknowledge and accept that request, same as if you just ordered a book that there's 20 copies of "in stock." 

The difference comes on the REQUESTOR'S end...if you are offered a wishlisted book, you, the requestor, only have 48 hours to respond--and that is because those books are in demand and wanted by more than just yourself. And there is a way built in to the system to be sure you don't miss the request if you're away from the computer by using the auto-request feature.

I do agree that the waiting is one of the frustrating things about PBS. I think a lot of the people who don't respond are just plain not active here anymore--they posted their books, maybe traded for awhile and for whatever reason lost interest and just wandered away, abandoning their lists. If I had *one wish* about a change to PBS, it would indeed be that there was some automated feature to put people's shelves 'on hold' if they either haven't logged in for a month or they ignore more than one request. Not necessarily boot them out, just put their shelf on hold and require them to contact R&R to reactivate it.

However, at the present time, it is what it is. As others have said, cancelling and re-ordering the book only gets you back to the same person's shelf unless you know of someone else who has the book available. Letting the five days run its course and letting the order pass to the next person in FIFO line at least removes that book from the first person's bookshelf so that the next person to order the book doesn't have to go through the same frustrating wait.

As others have said, patience is a virtue around here. Not everyone can (or wants to) visit the site daily. I've had plenty of books that went 3-4 days before getting a response but respond they did and I got the book just fine with no problems at all. People are busy, and I certainly don't re-arrange my life and my schedule around my PBS requests--nor would I expect anyone else to do so.

Cheryl

Date Posted: 4/2/2008 10:15 AM ET
Member Since: 12/21/2007
Posts: 1,642
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I've learned I'm a lot happier when I don't keep checking that tab that shows me the books I've requested. I do check about orders from me, obviously but I'm kind of learning to relax on the other stuff--that way when a book arrives, it's like a present :) And considering I forget what I've ordered a lot of times, I'm usually surprised!

Date Posted: 4/2/2008 10:57 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I have an order right now thats been sitting there since Sat or Sun. I have been working nonstop and don't even get enough time to sleep let alone worry about a book to mail.  I will not respond to an order until I can pull the book and check it for damage I missed, or an incorrect ISBN or binding so I will leave the order sit until then. I have never just let one time out, I always answer them by the end of the time given by the system. People have lives outside of PBS and 5 days is not that long. If someone needs a book immediately then they probably shouldn't use PBS as a source to get it.

Date Posted: 4/2/2008 11:08 AM ET
Member Since: 3/26/2008
Posts: 11
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Ditto gravehearted. Sometimes I'll let them sit for a few days because I only want to go to the PO once a week and I just got back when the request showed up. I'd never let a request time out.

Date Posted: 4/2/2008 11:28 AM ET
Member Since: 1/18/2008
Posts: 56
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things happen, horrible things in our lives.  I got a call 5 weeks ago.  My father had had a heart attack and a stroke.  I went to hospital and spent 5 weeks there and in rehab and did not have access to a computer to put my acct on hold.  It was the least of my worries.  I've got it on vacation now and will keep it that way until things settle in my life.

Date Posted: 4/2/2008 4:07 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Yep, I also let a request wait a day or two if I've just been to the PO and need to move the request to the end of the next week so that I can get by with fewer trips to the PO. Gas is getting more expensive by the day, and I just have to cut somewhere. I live on a walking mail route, and can't expect my carrier to pick up all my pkgs, it just isn't fair to him, so I take my pkgs to the PO, but we try to only go once a week, or every other week to cut down on the gas.

To assume that all people who don't respond within 48 hrs aren't going to, is pretty silly. I know lots of people on here who only have access at work or are traveling work people and don't have access except every 3-4 days. I know a lot of people that only come on at all every 3-5 days. They just don't have time to LIVE on PBS like some people do.

Date Posted: 4/2/2008 4:33 PM ET
Member Since: 1/10/2008
Posts: 345
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I answer as soon as I can, but I literally do *not* have a life!  I accept the request, print the wrapper, and get the book ready to go, putting it on the table next to the door so I can grab it on my way out *if* I'm going out.  So while the request might be answered right away, it could still be several days before it's mailed.  The only difference is the request is accepted quicly -- but the book still sits there until my next trip to town. 

 

If I still had a "real" job, it would probably be the other way around -- the request would wait until I was sure I'd be able to get to the post office.  The hours I was working, that might have been awhile.  :-) 

 

The only thing I worry about when I get a WL book is if the person really intended to send it in the first place.  I've had  alot of them come up (from new members) and the request times out.  Maybe poster's remorse -- I dunno.  All the ones I bothered to check on afterwards still had active accounts, albeit with only three or four books left.  So did all of those time out, or did they send the other books?  Dunno again. 

Date Posted: 4/8/2008 12:02 PM ET
Member Since: 3/13/2006
Posts: 1,039
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I'm in this situation right now.  A book I've requested is about to time out, and the member still hasn't responded.

I'm very patient, but it still makes me sad.  This is the only book in the system, and on top of that, it's been out of print for over 10 years, so hard to find. Disappointing.

Sorry to sound so mean, but I really do think that members who have a record of not responding should have their accounts frozen. It's unfair to the rest of us who have to deal with abandoned accounts.

Also, perhaps new members could receive a gentle E-mail reminder, from time to time, about being able to put their accounts on hold. Yep, all of us get busy from time to time. Life happens.  That's why the vacation hold feature is there. I use it all the time.

I'm not mad, just disappointed, and I think there are better ways of dealing with this problem.

Date Posted: 4/8/2008 12:04 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They do have their accouns suspended if they don't respond. Not just for one request.  But they can tell how long it's been since a member has logged in and done anything with PBS.  So if they see some no responses and the account looks inactive-they put it on hold to prevent more WL offers and orders to that account.

Date Posted: 4/8/2008 12:17 PM ET
Member Since: 1/25/2007
Posts: 6,567
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I admit I get annoying at this too. I once request a wish list book and it went from 3 different people before someone accepted it. That is almost 20 days!

But also been guilty on the delay response too.

I have chronic health issues. I have a painful bladder disorder called IC. Along with that comes many other over laying conditions such as migraines (I can get 2-3 a month that may last days, go away and come back), bad allergies which can cause awful sinus pain and headaches, joint problems and so on.  I'm the type that one small cold can keep me down for 2-3wks!

As a busy homeschooling mom & housewife I try my best to get on my lap top to check things every day. But on weekends I sleep in late and often don't feel like getting out my laptop to check my email and stuff. lol

Also if I do see a request sometimes I'm not feeling well to get up and check the bookshelf before accepting it.

I also try not to let it go more than a few days. I'll keep in mind which book someone wants and if I happen to pass our bookshelf I'll get the book and once I am online I'll accept it.

But I will admit I always feel bad making the person wait. I'll contact them with a PM letting me know about my health issues and apoligize for the delay. Everyone is always very understanding.

Date Posted: 4/8/2008 1:52 PM ET
Member Since: 1/12/2007
Posts: 1,305
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I respond right away, I might mark it that I can mail it on the last day, usually it gets mailed before but I give myself that time in case something happens. Like yesterday, I spent most of the day in the ER, slept once I got home. If I had planned to send a book yesterday I'd have been in trouble. I'll be out of town for four days coming up soon, if I get a notice on my blackberry I can find a computer to log into some place at the hotel I hope. I only have a few books listed so it would be more like a WL book comes up for me. I don't like to make someone wait if I get an offer for a WL book.

Date Posted: 4/10/2008 12:09 AM ET
Member Since: 2/9/2007
Posts: 112
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nope the person never responded. just got it from the library.

ordered another book that i needed for school. another person taking too long. i went around the system and got that last copy. i just don't have five days plus next person may need a longer mailing date and media mail is so unpredictable. i order books with plenty of time but i am inpatient because i need them by a certain date. but to prove a point i still left the book and sure enough it timed out.

and i'm getting all the non responders this week. 3 books. i have one i think will time out tonight

Date Posted: 4/10/2008 12:13 AM ET
Member Since: 2/9/2007
Posts: 112
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To assume that all people who don't respond within 48 hrs aren't going to, is pretty silly.

not really because wishlist offers only last 48 hrs.

Date Posted: 4/10/2008 12:50 AM ET
Member Since: 8/16/2007
Posts: 15,186
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WL offers can be a very different duck than FIFO orders. People who only go to the PO once a week, or are really busy, will hold their WL books so that they can time the posting of them to coincide with their schedule. Waiting an extra few days to accept an order from FIFO gives the sender a little more control over when they will send it.

Date Posted: 4/10/2008 2:36 AM ET
Member Since: 11/14/2005
Posts: 6,421
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I will often let a request sit for several days so that I can combine my trip to the PO. The first order may not get accepted for the full 5 days, that way I can get the next 5 days orders all at the same time. I guess if you feel you have to have a book accepted within 48 hours, you may well have to them at the library from the looks of the responses. I think to expect people to run to the PO every other day with gas prices the way they are is very selfish. But, you can cancel anytime it's your choice :)

Date Posted: 4/10/2008 2:25 PM ET
Member Since: 5/10/2007
Posts: 5,526
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Kristina, if you need them by a certain date then it might be best to either buy the book or borrow from the library until you can get the book in from here.  As everyone has said, things happen whether it be that someone isn't active or if someone has something happen and isn't online to accept your order.

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