New to PBS. I signed up, received 1 credit. Added 10 books, received 1 additional credit. Requested a paperback book and both credits were taken away. I thought a paperback was 1 credit? Also, I cannot find anywhere in my account where I requested a book. I see the credits taken in the credit registry but no where can I find where I requested that book. I really want to enjoy this experience but so far I am just confused. Help!?

You are not the first person to sign up at your mailing address. According to the Terms of Use, only the first person in a household gets the startup credits.

If you believe you are the first person in your household to have an account, or if you used a work address or a dorm address, you can use the Contact Us link at the bottom of the page to ask the PBS Team to look into this.

Thanks!

You need to look in your Transaction Archive to see what books you have ordered or sent.

You can also look at your Credit Registry -- on the horizontal yellow bar on your My Account page.