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Topic: Where did my credits go?

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Subject: Where did my credits go?
Date Posted: 7/26/2011 10:14 AM ET
Member Since: 7/21/2011
Posts: 2
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New to PBS. I signed up, received 1 credit. Added 10 books, received 1 additional credit. Requested a paperback book and both credits were taken away. I thought a paperback was 1 credit? Also, I cannot find anywhere in my account where I requested a book. I see the credits taken in the credit registry but no where can I find where I requested that book. I really want to enjoy this experience but so far I am just confused. Help!?

Cathy A. (Cathy) - ,
Date Posted: 7/26/2011 10:31 AM ET
Member Since: 12/27/2005
Posts: 4,150
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You are not the first person to sign up at your mailing address. According to the Terms of Use, only the first person in a household gets the startup credits.

If you believe you are the first person in your household to have an account, or if you used a work address or a dorm address, you can use the Contact Us link at the bottom of the page to ask the PBS Team to look into this.

Date Posted: 7/26/2011 12:52 PM ET
Member Since: 7/21/2011
Posts: 2
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Date Posted: 7/26/2011 1:37 PM ET
Member Since: 4/5/2010
Posts: 2,102
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You need to look in your Transaction Archive to see what books you have ordered or sent.

Date Posted: 7/26/2011 6:49 PM ET
Member Since: 8/26/2006
Posts: 9,348
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You can also look at your Credit Registry -- on the horizontal yellow bar on your My Account page.