Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: Where is my mail?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Where is my mail?
Date Posted: 7/24/2007 12:23 PM ET
Member Since: 5/9/2006
Posts: 851
Back To Top

Over a year ago I moved into a new apartment. Apparently none of the previous tenants had bothered with change of address forms and so I made a special trip to the post office to give them my name and the name of my partner as the only people who should be receiving mail. This seemed to work for awhile as ther was a great drop off in the amount of mail we recieve. At some point, our own mail stopped coming as well. I've been back and forth with the supervisor at our post office about this and finally realized with frustration that I just had to accept it and make sure if anyone is sending me something important it needs to come by fed ex or ups. It was frustrating to not receive my mail, but I was still getting all of my PBS packages.

Now here's the real problem. In the past month, 3 PBS books have gone lost on their was to me. I have been a PBS member for over a year and my previous total number of lost books was only two. What is going on here? I am at a loss for what to do. I am frustrated with the supervisor as she never actually listens to me and I made an official complaint to the USPS months ago that made no difference in my mail at all. Where do I turn next? I'm friendly with the women who work the counter and they've told me that I have a notoriously awful mailman and that I should just keep complaining. Does anyone have any ideas?

Date Posted: 7/24/2007 2:15 PM ET
Member Since: 12/21/2006
Posts: 315
Back To Top

I would put the your name and your partner's name on your mailbox in plain, easy-to-read letters, and then write a letter to your local postmaster insisting no mail be delivered that does not bear the names on the mailbox. If you get no response from your local postmaster, put a copy of the letter to them in with a letter to the postmaster of your zip code area -- I live in 60644, so 60644's postmaster is 'my' postmaster. If I were to escalate, I'd find out who 606**'s postmaster is, and write to them, explaining that you get no response from your local pm, and including copies of all correspondence with your local PM in the envelope.

Lather, rinse, repeat. My mom once had to mail a manila envelope to the postmaster-general of the US, containing a digest of all her previous attempts to get her issue addressed ... and it was fixed, permanently, within a week. :->

Get it in writing, keep it organized, and document all steps.

Date Posted: 7/24/2007 4:02 PM ET
Member Since: 5/10/2007
Posts: 5,526
Back To Top

the only other thing you could do is rent a PO box and have everything sent there....would hope that mail to a box within the post office would get there!

Date Posted: 7/24/2007 8:45 PM ET
Member Since: 7/18/2005
Posts: 209
Back To Top

Lauren, I'm sorry for the problems you are going through.  The advice of Eloise and your postal clerks is sound and the best thing to do.  Keep the complaints going and document them.  Then work your way up the chain of command.

As far as the lost books, I would include that.  If they aren't delivering them then they have to be returning them to the sender and if that isn't happening then the PO needs to be made aware of that also.

Sorry I can't be of more help but this is the only way you can get through to them.

Date Posted: 7/24/2007 11:38 PM ET
Member Since: 5/9/2006
Posts: 851
Back To Top

I don't think I explained myself well. I am no longer regularly receiving other people's mail, but I know for a fact that I am not receiving all of my mail either. The problems with my mail not being delivered happened when I first went to the post office for help. In fact, at one point they tried to claim that I had told them I no longer wanted to receive mail at my address. I'm not sure how to follow Eloise's advice considering it is very hard to prove that some of mail is NOT being delivered. Thanks for your help everyone, I guess I'll just have to be more persistent, but it's damn frustrating.