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Topic: Where is the message?

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Subject: Where is the message?
Date Posted: 5/25/2010 2:31 PM ET
Member Since: 2/25/2010
Posts: 388
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I received an email from PBS saying that a member sent me a message cancelling a book request due to surgery. No problem.  I understand; however,  everytime I've checked my personal messages, it's not there.  I'm just curious.  Has this happened to anyone else?  Is it a fluke that it's not there or did it erase it once I read my email?  I doubt the last so...where is the message?

Date Posted: 5/25/2010 2:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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check the transaction in your transaction archive, maybe it's attatched there.

Date Posted: 5/25/2010 3:05 PM ET
Member Since: 4/7/2008
Posts: 15,690
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When a person cancels a transaction and gives a reason, the system generates an automated email to let you know but it doesn't generate a PM too. That's why you only got an email.

Last Edited on: 5/25/10 3:06 PM ET - Total times edited: 1
Date Posted: 5/25/2010 3:22 PM ET
Member Since: 7/19/2008
Posts: 15,485
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You can see the email under Club Communications under My Account.  Sometimes under Order details.  (Not for turned down RCs,  but cancelations should be there.)

Date Posted: 5/25/2010 3:27 PM ET
Member Since: 2/25/2010
Posts: 388
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Thanks.  I'll check it out.