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I received a book that had been declared "lost in the mail" by PBS. I want to receive it in the system, but need some guidance... The sender used printed postage with tracking. The label was created 12/12/14, but wasn't "accepted" by USPS until 1/9/15 (I entered the tracking number at USPS.com for the details). My thoughts are that the sender forgot to mail the book.
My question is about which date to use as the "postmark" date when accepting the book. Do I use the date the label was created? Or the date that USPS first shows handling it (the "accepted" date)?
Additionally, is it required by PBS, or just good form, to let the recipient know by PM that a book is being mailed late?
(edited to correct the "accepted by USPS" date)
Last Edited on: 1/17/15 6:05 PM ET - Total times edited: 1
It is required by PBS for the sender to receive an okay by PM if the book is going to be mailed more than four days late.
From Help Center:
If you marked the book mailed but did not mail it and you want to mail it late (more than 4 days after the date you marked it as mailed), you MUST contact the requestor using the PM button on the transaction, to be sure that the requestor still wants the book. (If the book has already been declared "lost", the PM button is on the "lost in mail" transaction in your Transaction Archive.)
If you mail a book very late without consent from the requestor, and the requestor has already gotten another copy when yours arrives, she will NOT be obligated to mark the book received, or to return it to you.
Please note that if you mail late without consent from the requestor, you risk losing eligibility for Instant/Guaranteed Credit for that swap and in your account - those are available only to accounts with good sending records.
Last Edited on: 1/17/15 6:39 PM ET - Total times edited: 1
Even though the member used printable postage from PBS it is impossible to know when the book was actually mailed. If a book is marked "lost in the mail" by PBS, I would consider the date in the USPS tracking history as a more accurate indication of when the book was actually mailed rather than the date printed on the PBS label.
in regard to Emily's citation, the complete Help Center doc can be read at Can I send a book later (after the deadline to mark mailed)?
In my opinion, the sender and the site should both be informed that the book arrived late and that the USPS tracking information indicates a date much later than that printed on the label.