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Topic: Who cancels...me or the requestor? AND Update....

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Subject: Who cancels...me or the requestor? AND Update....
Date Posted: 10/6/2010 3:46 PM ET
Member Since: 9/4/2009
Posts: 291
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I just received a request for a  cookbook, but in checking all the info, I discovered that the publisher used the same ISBN for the hardabck and the paperback copy.  I do not want the other member to lose a credit or a place in line if this was a wish list book...(wasn't when I posted it two weeks ago...)  Copy I have is paperback'; requestor's side says hardcover.

Do I cancel this request, or accept it then PM the member or have the member cancel the request, or what?  (Has anyone else ever gotten frustrated with those who use the same number for both hard copies and paper back copies of the same thing?)

Thanks for steering me through this...

Jackie

UPDATE

As a side note, the requestor also has his/her account on hold.  How can a member request a book if the account is on hold?



Last Edited on: 10/6/10 10:55 PM ET - Total times edited: 3
Date Posted: 10/6/2010 3:49 PM ET
Member Since: 2/15/2006
Posts: 284
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Depends on why it's being cancelled.

susan/vt

Date Posted: 10/6/2010 3:58 PM ET
Member Since: 2/13/2007
Posts: 2,269
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You should cancel this transaction. Once it is cancelled, and removed from your bookshelf, then you have an opportunity to relist the book with the proper information (using the "List without an ISBN" option).

Date Posted: 10/6/2010 4:00 PM ET
Member Since: 5/9/2010
Posts: 762
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I think that you should accept the request.  Then PM the person to let them know that the cookbook has the same ISBN but has different binding from what is listed.  If they do not want the book, you should cancel.  If you are the one canceling, I think that it removes itself from your bookshelf and you'll need to reenter it possibly as without an isbn-be sure to enter whether it's paperback or hardcover when filling the info out.

Date Posted: 10/6/2010 4:24 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Since you have the book posted with the wrong binding you need to cancel. You cannot use the ISBN if the binding doesn't match the PBS listing.
Date Posted: 10/6/2010 4:37 PM ET
Member Since: 9/4/2009
Posts: 291
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Thanks....I think I will cancel and relist, and explain why I could not mail the book.  You are right....I should have checked VERY carefully to see what binding was listed before I posted it.  I will consider my own knuckles rapped.....

Jackie

Date Posted: 10/6/2010 6:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would check their WL and see if they have paperback version of hte book on their as well.  Then PM them and ask if they want yours adn explain that the ISBN brings up hardcover. If they dont' want it-you need to cancel or they'll lose their place in line.  If they only have a hardcover version then I'd cancel and repost it without and ISBN.



Last Edited on: 10/6/10 6:16 PM ET - Total times edited: 1
Date Posted: 10/7/2010 12:14 AM ET
Member Since: 4/28/2009
Posts: 9,629
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Be aware that there are books out there where both the hardcover and paperback have the same ISBN-- have seen it several times, don't know why publisher did it that way. AND the PBS system has been known to have errors.

Date Posted: 10/7/2010 12:30 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Jackie, if the member has credits and the book is on auto request, the transaction completes even if the account is on hold.

Date Posted: 10/7/2010 7:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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My account is on hold and I just autorequest WL books I want. I just don't have postage money.

 

At least you noticed the problem before you sent the book and didn't decide to just send it and hope they didn't complain.

Date Posted: 10/7/2010 9:22 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Jeanne you are correct, it happens quite often that the HC and paperback are the same ISBN, as it did in this case. A book still can't be sent if it doesn't match PBS's binding Type, even if PBS is wrong. If it were wrong you'd have to submit a data edit and wait to post until it was corrected.

No  knuckle rapping needed Jackie, you double checked the book before sending it and that deserves a pat on the back.

A person can request books both through the system or their WL via the auto-request while they are on Vacation Hold. They just don't get requests from their shelf or and non-AR Wish List books and no one can post directly to their WL. Its become more common as the postage goes up and the economy sucks because people use it to control their mailing costs but still want to spend their credits and get books.

Date Posted: 10/7/2010 10:52 AM ET
Member Since: 8/27/2005
Posts: 4,129
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If this happened to me, I would cancel the book, and in the reason for cancelling, say I didn't notice that the book was actually a softcover, and that I would be reposting the softcover as a book without an ISBN.

This would let the receiver know that the softcover version was going to be posted, and if they wanted it they could search for it by title.

Diane

 

Date Posted: 10/7/2010 11:34 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I would accept the request and PM the member to ask if they want the paperback version.  If I wanted a cookbook, I wouldn't care if it was a paperback for hardback version. 

Date Posted: 10/7/2010 3:33 PM ET
Member Since: 1/8/2007
Posts: 8,139
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I ditto the suggestion that you PM the member about your mistake and let them know the auto-generated ISBN from your new posting. If the member wants it, s/he can order it that way. (Or, someone else may spot it first and take it!)