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Topic: Who to contact?

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Subject: Who to contact?
Date Posted: 3/24/2008 11:43 AM ET
Member Since: 7/26/2006
Posts: 78
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I have BOB with someone and according to my DC the books arrive at the person on March 6th.  That person did not mark it received and that person supposily mailed me the books on March 4th which I have not receive.  I read on here that people has contacted the R&R.  Who is the R&R?  I want to get the BOB person deal with because that person is ignorning my PM.. 

Date Posted: 3/24/2008 11:45 AM ET
Member Since: 2/5/2007
Posts: 30,791
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Date Posted: 3/24/2008 11:47 AM ET
Member Since: 7/26/2006
Posts: 78
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Thanks

Date Posted: 3/24/2008 12:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Did you check to make sure their account isn't on vacation hold? Your books could have arrived after they went on a vacation.  Also MM can take a few weeks and that's most likely how they mailed their books. I would still contact PBS and ask. THere's not much they can do though since it isn't a credit transaction.  The most they can do is suspend the other person's account to keep it from happening to someone else.