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Topic: Why the bargaining?

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Subject: Why the bargaining?
Date Posted: 5/23/2010 9:17 AM ET
Member Since: 5/30/2009
Posts: 9
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I requested a book off my son's summer reading list last week.  It is a small paperback but as we know PBS lists every book with the same value.  I have a lot of credits stored up and obviously that means that I have sent out a lot of books and followed the PBS rules.  Now I get a PM from the member I ordered this paperback from telling me that he does not want to pay postage on just one book and he would like me to order another from him to "defer the cost of postage".  I know that logically this makes sense, but if I had wanted another book from him in the first place I would have ordered it.  This is NOT the way PBS is supposed to work.  I know I should not be so upset by this but it just makes me angry that I follow all the rules but most likely if I do not order another book then he will cancel the order for this one.  Am I the only one who feels this way?



Last Edited on: 5/23/10 9:22 AM ET - Total times edited: 1
Date Posted: 5/23/2010 9:33 AM ET
Member Since: 5/14/2009
Posts: 6,852
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This is against the rules.  He should not post a book he is not willing to send and he can not ask for multiple orders.  I would send a note to the PBS Team and alert them to this.  If he wants to send more than one book it should be as a freebie.

Click on Contact Us at the bottom right of this screen under the heading Company.  Then click on the feedback button. 

Date Posted: 5/23/2010 9:34 AM ET
Member Since: 8/25/2007
Posts: 13,134
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PM him that you are not interested in ordering another book and ask him to cancel the order so that it can move to the next member who has it posted.  I'd also copy and send his PM to PBS, as no, that's NOT the way this site works. 

Date Posted: 5/23/2010 10:22 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Hi Lori,

From one rule follower to another,

The reason PBS has the Order More From Member button is so members can Choose to order additional books from a member they are ordering from. Not because members are forced to order additonal books. Robin and Dawn are correct. This is not how PBS works.

Per the Terms of Use, that every member must agree to when joining PBS: By posting or listing an item for exchange with the Site, you agree to ship the item when requested.

The PBS Team should be notified of this, so they can have a little talk with the member to remind them of what they have already agreed to.

And yes, tell them to cancel the order so you will not be delayed in receiving this book from another member for your son.

Cheryl

Date Posted: 5/23/2010 2:18 PM ET
Member Since: 3/13/2010
Posts: 21
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You are right - and that is so wrong.  With the small childrens books I have gone the other way and PM'd the person telling them I will send another book along for free if there is one they want, but I would never make them order 2!

Date Posted: 5/24/2010 2:31 AM ET
Member Since: 12/28/2006
Posts: 14,171
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You are right to be uncomfortable Lori, the sender is mistaken and should not have asked you to order additional book(s).

Date Posted: 5/24/2010 8:40 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:39 PM ET - Total times edited: 1
Date Posted: 5/24/2010 8:48 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Agree with the others above.  PBS needs to be notified when people do this.

Date Posted: 5/24/2010 8:52 AM ET
Member Since: 8/10/2005
Posts: 4,599
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I agree totally with you. Bugs the heck out of me when I order a book and someone asks me to look and see if there's anything else I want. Or "I have 3 other books in that series on my shelf, want a 4 for 2 deal?" I order the books I want, period.

Is he demanding that you order something else and refusing to send the book you did order unless you order more? Or is he just pointing out that maybe you'd like to check out his shelf? If he's refusing to send the one book unless you order more, I would definitely report it. If not, I would just say, "Sorry--I don't see anything else on your shelf that I want. Please send just the book I requested or cancel the request so my order can move to the next member who has the book to send. Thanks."

Well, that's what I'd do anyway.

Cheryl

Date Posted: 5/24/2010 9:02 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It doesn't bother me when people PM to offer me a deal on anything else from their shelves.  For all they know, I could be low on credits and only ordered 1 because I didn't have enough credits to order every book of theirs that I was interested in getting.  I just decline if I don't want a deal.  But saying they will only send you the book you ordered if you order more is not allowed.  They need to join another trading site that allows that if they don't want to ship singles.

Date Posted: 5/24/2010 11:22 AM ET
Member Since: 1/17/2009
Posts: 9,720
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Yeah, I sometimes PM to offer deals when someone makes an order. Especially when someone orders 2 or more books already. I have a lot of books in the same genre, so it makes sense to me that people might appreciate being able to pick up more books for free.

Of course, I don't refuse to mail their original one book for one credit ... I just offer them additional books for free if they happen to be interested in more than the single book from my shelf. I make it clear that I am sending their original order no matter what they reply, just letting them know in case they are interested.

Date Posted: 5/24/2010 1:06 PM ET
Member Since: 1/17/2006
Posts: 130
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You are right Lori, and you should definitely report this to PBS. I ran into something similar awhile back, and felt a bit "Grinch-y" for reporting the member. PBS assured me that reporting it was absolutely correct. I'll be this guy doesn't know he's breaking the rules, so you are doing him a favor.

On the other hand, I would not be at all offended if someone offered me a deal  :-).E

 

Elizabeth

 

Date Posted: 5/24/2010 7:28 PM ET
Member Since: 10/19/2006
Posts: 136
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People rarely order off my bookshelf. I've been here so long that at this point I'm mostly sending and receiving only wishlisted books. What I usually do when someone orders a book is to check out their wish list and see if I have any of their wishlisted books on my "books on hold" shelf. If i do I PM the requester and ask if they would like me to post the additional book(s) to their wishlist.

I give them a time frame (usually 24 hours) and if I don't hear from them I just mail the original order. I never try to push them into ordering additional books, and actually they usually seem glad to get another wishlisted book. I don't do it all the time, just when I'm getting low on credits.

Date Posted: 5/24/2010 8:57 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I don't think there's anything wrong with saying something to indicate the ordering multiples will save you on postage, as long as it's in conjunction with an incentive - like a deal.  The system is already reminding people that ordering multiples will save the sender money on postage, so even the most innocuous comment can come across like they're being coerced.  I used to contact people who ordered FIFO from my shelf and tell them about my deals - which they wouldn't know about unless they saw my bookshelf header or my forum sig.  But I gave that up after a few people didn't message me back until I had given up waiting to hear from them & sent their books out:P  Of course, you can always put a time limit on those offers - let them know that you'll be mailing their request, as ordered, if you don't hear from them by whatever day.  That should make it clear that you have every intention of sending the book they ordered regardless.

Date Posted: 5/24/2010 9:38 PM ET
Member Since: 12/19/2007
Posts: 2,408
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One book, one credit.  It's a thing of beauty and perfection.  I don't and won't mess with it.  Like Spuddie, I order the books I want, period.

Ronda (RONDA) - ,
Date Posted: 5/24/2010 9:42 PM ET
Member Since: 3/3/2009
Posts: 415
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i would probably tell that person directly that it is against pbs rules to require a multi-book order and I only want the book I ordered (it is probably somewhere in the help document).  Then if they didn't I would then send to pbs.  maybe they don't know the rule and will be fine once it is pointed out to them.

Subject: Update
Date Posted: 5/25/2010 9:17 AM ET
Member Since: 5/30/2009
Posts: 9
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I went back and looked at the PM again and it is very carefully worded so he is not demanding that I order another book, just asking "would you mind" and then telling me he will throw in another book (3 for 2 deal) if I will order that second book.  This message came very quickly after I placed the order for the original book.  I sent back a message saying sorry, not interested and just want the original book.  Needless to say he has not cancelled the order and it is sitting with the "will mail by 5/27" message and I'm sure I will never see it.  I am waiting to see what happens before I report him on this.  I did a little research and it appears he is really active in the book bazaar and offers a lot of books that he obviously doesn't read.  I suspect he buys boxes of books at yard sales and estate sales and gets rid of them on this site so he doesn't like to do one-for-one trading.

I think there are two types of people who use PBS.  Some are like me where we trade one book at a time and only order books we know we will read.  I read a lot but don't keep a lot of books around - before PBS I would give them to friends or donate them to a book sale or charity.  Now I trade for other books I want.  The other type of person seems to trade in quantities of books and enjoys the "deals".  It's great that this site works for all of us as long as we follow the rules.  It's just frustrating when someone tries to bend those rules. 

Date Posted: 5/25/2010 12:58 PM ET
Member Since: 8/10/2005
Posts: 4,599
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He may just be waiting til the last possible mailing day to send--if he sends a lot of books he might just make a couple of PO runs a week or something. But if that order times out without him sending the book, I would contact PBS and just direct them to your PM conversation with the person. If he ignores single-book orders like that very often, and they time out or he cancels them, his account will be flagged if it happens too often anyway.

Cheryl

Date Posted: 5/25/2010 1:21 PM ET
Member Since: 1/20/2007
Posts: 1,898
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I had a situation like this a while back, and on recommendation of folks here I sent the message to TPTB.

They suspended her account briefly, but when she came back off suspension, the requirement was still on her bookshelf. So I don't know if they told her she couldn't do it and she's ignoring them, or if she just forgot it was on her bookshelf or what, but I found it rather irritating.

Date Posted: 5/25/2010 1:26 PM ET
Member Since: 5/14/2009
Posts: 6,852
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He didn't demand, he asked which is different.  I choose Friday as the mail date and Friday is the day I mail the books which is the last day.  It is only the 25th, so he has a couple more days.  Maybe he goes to the PO on Thursdays.  If he is active in the book bazaar, he may have a system when he accepts, wraps and mails.

I disagree, the two types of members.  I don't really do deals, but do go to the FOL sales to pick up books that I probably won't read.  A few reasons:  1 ) My bookshelf is diversified and usually there will always be some type of activity  2) When I see wish list books that have large lines, I will pick them up  3) Since my shelf is generally active or I have WL books to post, I have enough credits for my wish list books and to request books when I fancy one and 4) I have actually discovered new author's by doing this, books that I would not have spent the money or would have thought of searching  for them on PBS.   So maybe there are three types of members :)

I would give him the benefit of the doubt.  I know members who will ask if you would be interested in a deal when you request from their bookshelf, that is a far cry stating he won't send a book unless you request multiples.  



Last Edited on: 5/25/10 3:42 PM ET - Total times edited: 2
Date Posted: 5/25/2010 2:46 PM ET
Member Since: 1/17/2009
Posts: 9,720
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Four kinds of people here.

Some of us are just really fast readers. I can easily read 7 books or more in a week ... I need to keep a bigger TBR pile or I would run out of stuff to read very quickly. One of the main reasons that I have such a high volume of books in and out is because I just read that fast.

I could never trade one book at a time.

Date Posted: 5/25/2010 3:35 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, at this point, I can't figure out what this guy did to "bend the rules", and I have to wonder if he'd be mortified that we've all been discussing him like this, when as it turns out, he didn't do anything wrong in the first place.  I'm kinda starting to feel sorry for him now...  I'm shifting my position from contacting tptb and reporting him to how about waiting until he actually breaks a rule before trying to figure out how to deal with him?  His PM could have been carefully worded or it's just possible it could be taken at face value.  Personally, I give that a try before having kittens about feasibly nothing.  Just MHO.

Oh - and there are a lot of different kinds of people at PBS:P



Last Edited on: 5/25/10 3:36 PM ET - Total times edited: 1
Date Posted: 5/25/2010 4:01 PM ET
Member Since: 10/19/2006
Posts: 136
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I sent back a message saying sorry, not interested and just want the original book.  Needless to say he has not cancelled the order and it is sitting with the "will mail by 5/27" message and I'm sure I will never see it.

Maybe he didn't cancel the order because he intends to send you your book. I'm not sure why you think he won't mail it. Did he actually say that unless you ordered another book he wouldn't send the first? If he didn't actually state that then you should assume that he will mail your book on the 27th.

I wouldn't report him to TPTB just yet. You may be reading something into his message that he didn't intend.

Date Posted: 5/25/2010 6:24 PM ET
Member Since: 11/17/2008
Posts: 1,115
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I sometimes offer book deals (usually in honor of a holiday or a day that has significance to me). If a person requests a book on one of those days, I'll accept the request, then ask them to check my shelf and PM me with the title of a second book, which I then include for free. Of course, I'll just send what they requested if that's all they want, and if I don't have a response by the deadline to mail the book, I just wrap up and send what was originally requested. Most people seem happy enough to help me clear my bookcases for free, though. :)