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Topic: Why can't book mailed to friend be marked RWAP?

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Subject: Why can't book mailed to friend be marked RWAP?
Date Posted: 12/12/2008 4:10 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I requested a book to have mailed to a friend. Well she got a book, but the completely wrong title. When I go to mark it RWAP it doesn't give me the option to do that. It will on;y allow me to mark it Yes, Received or Not Yet Received. Why is this? How to I mark this as RWAP to let the sender know?

Date Posted: 12/12/2008 4:39 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well in the case of the completely wrong book being sent-you don't mark it received because you haven't received the book you asked for.  You contact the sender and tell them the book you got and the one you were supposed to get.  They are supposed to send you a credit if they want the book back or if they want you to send it to the person who was supposed to get it.  Just make sure to point out in the PMs where your book was supposed to go.  If you never get the right book, you'll get your credit back when it goes lost.  The wrong book option is for when you receive a paperback when you requested a hardback or something where the title/author are correct but it's not the one you ordered. 

As for why books sent to a friend can't be marked RWP-personally I think they should have that option.  But it could be because most likely the friend is not a PBS member and therefore cannot offer an opinion of it meets PBS guidelines or not. Although anyone could tell if a book was stained, water damaged or falling apart.  So I don't see why the option isn't there.

Date Posted: 12/12/2008 7:00 PM ET
Member Since: 7/7/2007
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<<As for why books sent to a friend can't be marked RWP-personally I think they should have that option.  But it could be because most likely the friend is not a PBS member and therefore cannot offer an opinion of it meets PBS guidelines or not.>>

This was my understanding as well -- presumably you're sending to someone you don't live close to (otherwise you'd just walk the book across the street, right?), so the PBS member can't actually see the condition, and thus can't accurately report on it.

Cheers,

Catt

Date Posted: 12/12/2008 7:23 PM ET
Member Since: 4/16/2008
Posts: 770
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In a way I think not being able to mark something RWAP when it's sent to a friend "stinks"...what if you got a book that was dragged through kitty litter, or was full of boogers and other nasty things...It's not something I would want a friend to receive knowing it was coming from me (in a way, gift/surprise/whatever)

Date Posted: 12/12/2008 10:30 PM ET
Member Since: 6/4/2007
Posts: 2,941
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edit: this is a response to one of the answers, and (unfortunately) offers no solutions to the problem of not being able to mark an Alternate Address swap as RWP.  I agree wholeheartedly that there should be some recourse in these events.  However, as far as how to handle a Wrong Book in general:

I consistantly see this response to receipt of a "wrong book", that the "Wrong Book" RWP is somehow not for receiving the wrong book.  As much as not marking the item received seems to make sense, as the specific title was never received, I will (yet again) point out these relevant lines from the Help Center:

from "I sent a book to the wrong person"

  • If you sent the wrong book to one person instead of the book you were supposed to send:

The suggestion of refunding the credit would not be there if it was not assumed that the requester had marked the wrong book received.  This is made more clear by the following cut-and-paste From "What if I mail the wrong book?"

If you put the wrong book into the correct wrapper:

  • You can simply offer to send the correct book, or
  • Refund the credit the requestor will give you when she or he marks the book "wrong book received"
  • When a book is marked "received, with a problem" (and in this case the receiver would choose "wrong book" from among the options), the sender does get credit for sending the book, even though it was the wrong one.
  • One of the options of correcting this error is for the sender to give the credit back to the requestor, using the Buddy List crediting feature.
  • The requestor who received the wrong book in the correct wrapper is NOT obligated to send your wrong book back to you, but may agree to do so.

To say that "Received With a Problem - Wrong Book" is not for instances of receiving the Wrong Book is...well..Wrong.  There's plenty of useful and accurate info in the Help Center, and I heartily recommend reading up on issues there to anyone who seeks a deeper or more complete understanding of the ins-and-outs of the PaperBackSwap and its policies.



Last Edited on: 12/12/08 10:32 PM ET - Total times edited: 1
Date Posted: 12/13/2008 12:02 AM ET
Member Since: 9/13/2007
Posts: 2,520
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The fact that you can not mark a book sent to a friend, plus the condition of some of the books I have received from here, equals me never using this feature! I did it ONCE on accident when I was moving and the book was so damaged and gross I had to toss it. At least when I PM'd the sender they were nice enough to refund my credit.
Date Posted: 12/13/2008 7:42 AM ET
Member Since: 12/21/2007
Posts: 1,642
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The help center distinguishes between  marking a book RWAP (wrong book received) and receiving a book you didn't order. In this case, the person received a book that wasn't ordered which is handled through PMs to the sender. Granted this time, the person may have a little more difficulty because of the sent to a friend option in that the friend might have a problem knowing how to send the book on to the correct person. Every time, I've received a book I didn't order, the sender had mixed up my order with someone else's and it was resolved amicably and fairly.

 

 

Wrong-book transactions:

A "wrong book" at PBS means a book that does not match its listing in the PBS Database in one or more of the FOUR necessary aspects:  ISBN, Title, Author and Booktype. 

  • Nothing else about a listing needs to match
  • cover image does not have to match
  • Publisher does not have to match
  • Publication date does not have to match.

If you receive a book you did not request at all (totally wrong title), please see I received a book I didn't request! for instructions.

Please note the special case of Large Print: Large Print is not a booktype at PBS, and does not show on the Book Listing Preview while posting a book.  If the ISBN matched the book being Posted, and the words "Large Print" were not in the title, and was not categorized as Large Print in the database, the sender may not have known when posting this book that this listing had been listed as Large Print genre at PBS.  This sometimes happens when publishers assign the same ISBN to both Large Print and regular-font editions of a book. 

A Wrong Book is also a book that was inappropriate for posting at PBS (but not because of its condition): for example, an Advanced Reader Copy, or a leaflet/pamphlet/booklet without ISBNs.



Last Edited on: 12/13/08 7:42 AM ET - Total times edited: 1
Date Posted: 12/13/2008 9:25 AM ET
Member Since: 3/25/2008
Posts: 2,527
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Thanks James & Barbara, I've contacted the sender with this info.

Thanks everyone else for your help too. I'd never noticed you couldn't mark books sent to friends RWAP until now. I thought maybe I was just missing something!

Date Posted: 12/13/2008 11:18 AM ET
Member Since: 6/4/2007
Posts: 2,941
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Note that it says "Wrong-book transactions: A "wrong book" at PBS means a book that does not match its listing in the PBS Database in one or more of the FOUR necessary aspects:  ISBN, Title, Author and Booktype. "

Being the completely wrong book would still equate to being the wrong Title, Author and ISBN, and therefore would be "one or more of the FOUR necessary aspects".  I'm not saying the Help Center page "I received a book I didn't request" doesn't offer insight into the problem as well, but it clearly doesn't discount the methods I cited earlier.  Nothing about the pages to which I've referred indicates that their purpose is for situations involving sending a paperback that is supposed to be a hardcover; in fact, it seems that's specifically NOT the situation they address, since both indicate the solution of sending the correct book, and it seems quite silly to think that PBS would expect that, having sent the incorrect binding, one would have the correct binding on hand to resolve the matter. 

I believe that the "I received a book I didn't request!" is more intended for instances of receiving a book when there seems to be no active transaction associated with the package.  It does mention situations in which an active transaction might be involved, but a great deal of the information offered on the subject seems to apply much more to the problem of receiving a book when none was expected.  Not entirely "Why did I get this book?", but "Why did I get a book?".



Last Edited on: 12/13/08 11:21 AM ET - Total times edited: 2
Date Posted: 12/13/2008 4:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think the likelyhood of receiving a book completely out of the blue with no transaction connected to it is very slim.  You would have to place an order for the sender to have your address.   The book should not be marked received if it is completely the wrong book.  Wrong ISBN, wrong binding-mark it RWP. Completely wrong book-don't mark it. How can you mark a book received if you haven't received it?

  • If there is a book that is listed there as coming from the same state, click on the transaction and send a Personal Message to this sender asking if she sent you this book by mistake.
    • If she did,and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.

  •  
  • Date Posted: 12/13/2008 9:17 PM ET
    Member Since: 6/4/2007
    Posts: 2,941
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    I asked PBS about this particular subject, and received this as part of my response:

    "Yes, it's fine with us if you'd like to mark a book as "wrong book" when the title you received doesn't match the title you requested. Sometimes this is the easiest and best thing to do, sometimes it's not. There's no ironclad "problem resolution policy" that says X happened, so now you must absolutely take action Y. The only hard and fast rule is that members must work together to resolve problems and they must remain courteous."

    So, while there are several ways of dealing with receiving an incorrect book, the "Wrong Book" designation can, in fact, be used for that purpose, per several different scenarios described in the Help Center, and per this statement from PBS.  Insisting that it cannot be used for that purpose is incorrect, and to lead other people to believe that would be removing one avenue to a problem's resolution.  There is nothing that states that Wrong Book cannot be used for these purposes, and since the response I received states "sometimes this is the easiest and best thing to do, sometimes it's not", no such restriction exists.

    If a member receives the wrong book, one reaction is to mark the book RWP - Wrong Book.

    Date Posted: 12/14/2008 11:05 AM ET
    Member Since: 1/7/2008
    Posts: 797
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    Just to make it more confusing, I have two books right now going to my Mom and brother in VA (different names and addresses) so I just checked if RWP is available.  It is for one, but not the other.  G/g research the help topics cuz that is wierd.  And I have had books sent to both of them before.

    Date Posted: 12/14/2008 1:50 PM ET
    Member Since: 5/3/2006
    Posts: 6,436
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    Heather, just out of curiousity, how did you check that?

    I ordered some books sent to my mom a while ago, am sure glad they were all in good shape!