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Topic: Why oh why???

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Subject: Why oh why???
Date Posted: 6/18/2010 10:02 PM ET
Member Since: 6/13/2009
Posts: 502
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My rc's clearly say I won't accept books that smell if cigarette smoke and/ or any type of writing in them so why oh why would someone send me a book that strongly reeks of cigarette smoke and has a large inscription on the title page??? I find this so rude and disappointing... Especially si ce I apologize ahead of time for being picky with these two conditions. Now I have a stinky book that i can't even read!
Date Posted: 6/18/2010 10:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well there's no real excuse for the smoke thing. But as for the inscription-they might have thought the no writing thing meant anywhere in the book.  An inscription on a title page or blank page is postable.  But it sound like they just ignored your RC altogether. 

Date Posted: 6/18/2010 10:26 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Asking for books that don't smell like something can be a problem. Many people can't smell worth a darn and many postal carriers chain smoke on the mail in their car. I can see that one get by. I received one really stinky one and mentioned it to the sender. She'd received it and sent it out all in a week while she had a cold.

The inscription; yeah, that one is hard to understand. Is your RC clear that there is to be no writing on the book anywhere? Some people may interpret it as a reiteration of the rules that allow inscriptions. I'd consider adding a line in that RC that says "this means inscriptions too" to make it clear.

Good luck with the sender. Hopefully they won't be too difficult on understanding they violated your RCs.

Date Posted: 6/18/2010 10:54 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Maybe they took your apology for being "picky" as being someone who wouldn't bother RWAPing even if they ignored your RC.

You really don't have to apologize. You want what you want and if someone has a problem with it they can decline.

I hope they refund your credit. At least if they don't it's still a book considered postable here so you can get a credit for it by sending it to someone else.

Date Posted: 6/18/2010 11:17 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Rather than asking for no cigarette "smell", you might want to change that to "not currently in a smoking home" instead. I smoke, and I can NOT smell cigarette odor on a book. I have received books in the mail that other people have noticed a stale cigarette odor on. I didn't smell a thing. 

As a smoker, I will decline any RC that mentions anything at all about smoke or cigarettes, unless the book has never been in my house. Other people may choose to ignore those types of RCs, or they could just think the book doesn't stink. It's relative.



Last Edited on: 6/18/10 11:21 PM ET - Total times edited: 2
Date Posted: 6/18/2010 11:55 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Why didn't you RWAP it for ignoring your RC? That is one of the RWAP options.

Date Posted: 6/19/2010 1:53 AM ET
Member Since: 8/26/2006
Posts: 9,322
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The Requestor Conditions can be toggled on and off.  If you want to check to be sure that your Requestor Condition was "on" when you ordered the book, you can check that in your credit registry or in your transactions archive (both are on the horizontal yellow bar on your My Account page.)  Click on the button to see the "details."  Your exact wording will appear there, if the RC was on.  And the sender can go to her transactions archive or credit registry and see the same thing.

 

Being able to see the RC in the credit registry is fairly new.  It means that we can double check the RC after we've accepted a request, and before the book appears in the transactions archive.  I really like it.

Date Posted: 6/19/2010 6:27 AM ET
Member Since: 9/8/2009
Posts: 613
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I had the same thing happen to me.... from the sender's end.

First, no RCs popped up when her request came in (although she said she had them).  When she got the book, she chastised me for sending her a book that reeked of cigarette smoke (it had come from a nonsmoking environment) despite her RC (which hadn't come up), then criticized the way I had wrapped the book and proceeded to tell me, ad nauseum, how she would prefer to have book packaged.  Ultimately, I returned her credit and she returned my book, but it was a bad situation all the way around.

Date Posted: 6/19/2010 7:34 AM ET
Member Since: 6/13/2009
Posts: 502
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Yes my rc is on and yes I did mark it as reap my rc is very carefully worded to clearly say no books from smoking home or that have a previous smoke Oder to them. Also says no writing at All anywhere in or on the book. I think I covered it! And there is no way this book smells this bad on the chance a postal worker was smoking while they had it for delivery... Which by the way is not allied on the job
Date Posted: 6/19/2010 9:12 AM ET
Member Since: 8/15/2007
Posts: 3,044
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Which by the way is not allied on the job

And I'm not allowed to have a bottled water at the cashier stand where I work, but I do.

Date Posted: 6/19/2010 2:30 PM ET
Member Since: 6/13/2009
Posts: 502
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Well...I don't know ........I guess these things happen. But why ..even when you nicely write a message to someone that an error has occurred do they have to get so nasty and defensive about it? This was the message I got back from my sender...........who did kindly refund the credit though she obviously wasn't happy about it. I never even mentioned or asked for a credt to send it back to her.

She wrote:

I don't like the fact that you are thinking I deceived you. I DON'T SMOKE so not sure where that smell came from. I don't recall the inner page having writing, but if it was it was. You will get your credit back and just through the book away as I will not provide money credit to you.  

Date Posted: 6/19/2010 8:20 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Well not knowing what your message to her was, I can't really say if she's overreacting with that first line. It seems fine to me, not nasty at all. I think if I got dinged with a smoky book RWAP, I might get a bit defensive too since I've never smoked and haven't lived with someone who smoked inside the house in years. So I can understand the caps about not smoking.

I'd just accept the credit refund, mark it resolved, and move on.

Date Posted: 6/23/2010 7:05 PM ET
Member Since: 10/6/2005
Posts: 10,696
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Postal workers are allowed to smoke in their own vehicles which is what most rural carriers use. There are no smokers in my house but I have had several complaints about smoky books which I can only attribute to the fact that my mailman chain smokes. I ended up giving up on using PBS postage/mailing from home b/c of it. I know almost EVERY piece of mail we receive absolutely REEKS of cigarettes.