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Topic: Why are my orders returned to Reminder List instead of next person?

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Subject: Why are my orders returned to Reminder List instead of next person?
Date Posted: 2/26/2008 3:58 PM ET
Member Since: 2/12/2008
Posts: 4,470
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I currently have RCs. I have been able to get books which wonderfully exceeded my RCs, or the requests have been kindly declined with an understandable reason. (I've been expecting rude PMs after reading all the posts on the forum.)

When my requests have been declined, I get a PBS generated email saying:

"We checked our database and found that there are no other copies of the book available at this time. Credit has been returned to your account for this request.

If no one else is wishing for this ISBN right now, it has been added to your Reminder List. You can add it to your Wish List if you like when this copy has been sent out to another member."

But there are multiple copies in the system for three different books I ordered.

In this thread, www.paperbackswap.com/forum/topic.php, it says "In the case of an ordinary order thru the FIFO for a book that has multiple copies (ie NOT WL'd), if the requestor has RCs and the sender, after reading the RCs, does NOT ever accept the book, but declines right away,  the Requestor automatically get passed onto the next Sender in line.

Instead of being sent to the next person, I am getting that email above, and my request is returned to my Reminder List. With one book, I requested it again, and only then, did it go to the next person. With the second book, I go to request it and it brings up the same first person. I recall reading that once a person declines the RC it will NOT be sent to that person again, even if the RCs are changed.

I DO list a link to PM me, so the person hasn't had to Accept the request, to PM me, then later declining. (My RCs seem to have been really clear.) One has PMed me, because she the one who received the request twice. As far as I know, the other orders sent back to my RL were not Accepted, then later declined. The reasons for declining were only listed in the PBS emails notifying me that my order was declined.

So currently, even though there are multiple copies in the system, for the multiple books I want, I can't get past the FIFO person?!? There between 30 -147 different copies of the different books I want in the system. But my request isn't being sent to the next person in line. Or, it seems, without bothering the first person again. (I don't want to do that again as these people have been wonderfully kind & wishing me good luck.) And I can't find on my own who else has the books. 90% of PBS members don't read the forums & there's no other way to find who has these books. A general posting in the Book Bazaar and in my signature hasn't yielded much results.  What am I supposed to do?

Date Posted: 2/26/2008 4:05 PM ET
Member Since: 8/16/2007
Posts: 15,177
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This is something that you sould send to R&R in feedback through the Contact Us button. They will be able to look at the specific transactions and figure it out. Unless you are ordering a different ISBN that the one's with multiple copies, I can't think of a reason for that to happen.   

Date Posted: 2/26/2008 4:06 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 3/2/10 6:10 PM ET - Total times edited: 1
Date Posted: 2/26/2008 4:08 PM ET
Member Since: 2/12/2008
Posts: 4,470
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These three books are listed with multiple copies in my RL. I reordered by clicking the same link in my RL, not by going to the shelves & ordering different copies with different ISBN numbers. :-)



Last Edited on: 2/26/08 4:09 PM ET - Total times edited: 1
Date Posted: 2/26/2008 4:11 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 3/2/10 6:09 PM ET - Total times edited: 1
Date Posted: 2/26/2008 4:17 PM ET
Member Since: 2/12/2008
Posts: 4,470
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After I get the PBS email, I go to my RL. I see there are still multiple copies. I only have the ONE ISBN for that book in my RL, so I can't accidentally have clicked on another link.  Since there are multiple copies still listed, I click on it again. It puts it in my cart (or whatever it's called.) It lists the other books in that Senders bookshelf and her name, so I know it's the exact same person. 

Yes, I'll send a letter to R& R. I hope my requests haven't broken the RC system. LOL 

Date Posted: 2/27/2008 10:30 AM ET
Member Since: 11/14/2005
Posts: 6,421
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It is possible that all persons with copies of this ISBN have all rejected your request based on your RCs. When this happens, your request will be placed on your RL until there is another copy posted that has not rejected your RCs.

Date Posted: 2/27/2008 10:35 AM ET
Member Since: 1/8/2007
Posts: 8,139
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It sounds to me like Sherry might be on the mark. How restrictive are your RC's? Do you have a lot of requirements? Or is there a chance that your RC's are vague and that the people may not feel that they can be met?

Date Posted: 2/27/2008 11:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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It sounds like a glitch to me. I can't imagine 100 people turning down a request because of conditons even if they were really strict conditions.  (not saying they are but-you know what I mean).  If it were happening with a book that only had a few copies in the system, I would say it's probably the conditions. But she said they all have at least 30 copies available.  Someone would eventually grab the order.  Plus it would probably sit in limbo a long time waiting for some non-responders in the mix. 

I would see if there's a dif ISBN version of the book you keep requesting and try ordering that one.  I would also contact PBS and ask why this keeps happening.

Date Posted: 2/27/2008 12:44 PM ET
Member Since: 8/30/2005
Posts: 827
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From the "like-new" mention in your Forum sig, i am guessing that your RCs also have something like that in them?  In that case, it seems more than likely that your request passed to all the senders of all the available copies of one ISBN (even if there are a lot of them), and that they all turned you down.



Last Edited on: 2/27/08 12:52 PM ET - Total times edited: 2
Date Posted: 2/27/2008 4:39 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I was wondering the same thing, Liese. I've read many people state that they turn down RCs that aren't for allergy reasons, and others that turn down ANY RC. I'd hate to think your request went thru 100 people, Jan, but if you are stating that you only want "Like new, "keeper" quality" in your RCs that just might actually be happening! I didn't think about that part possibly being in your RCs, I just assumed it was in your siggie for the J. D. Robb books.



Last Edited on: 2/27/08 4:40 PM ET - Total times edited: 1
Date Posted: 2/27/2008 4:41 PM ET
Member Since: 2/12/2008
Posts: 4,470
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The requests I sent were for the books that had 5 and 7multiple copies In the system. I hadn't worked my way up to the ones with 30 - 147 yet. I figured I should start out with the ones with lesser copies and try to snag a like-new one of those first it one was available.

I had already received 3 books with my RCs, before this "glitch" or whatever happened. Those copies came right away. I hadn't received any of the PBS emails declining. I know I had really lucked out in finding people right away with my first few requests, so I moved onto book requests 4-6.

That's when I started getting the emails. (I had expected some.) Since one book had 5 copies available, I thought I would have received 5 PBS emails declining stating the reasons.
 
The rundown went like this:
 

Book 4: Requested Feb 20. (7 copies available.) On Feb 25, I only received the one email, stating a reason and that it was put back in my RL. There was still to 2 copies available (down from originally 7,) so I resubmitted my request. 2 hours later, that second person asked if I had ever received her PM to me days earlier. Umm, no?!?  So she had received the request before & it was sent AGAIN to her. (Even though the PBS system isn't supposed to resend a book request, if it was turned down once already.) She had a question & we decided book did not meet conditions and I told her she should decline it on her end so she wouldn't lose her place in the FIFO. (She had PMed me from the PM link I inserted in my RC and she had never accepted the request.)  A short while later, I received the PBS email listing her condition as we had discussed. This is the ONLY book which I receive multiple emails stating the two different reasons, since I submitted the request twice.  

 

 

Book 5: Requested Feb 24. (5 copies available.) Two hours later, book request declined listing one reason & put back on RL. The system went through all 5 people in 2 hours and they all got back & declined right away? Where are the other emails listing their reasons? Where are the rude PMs from members telling me to keep dreaming? (NOT that I want them, but at least I'd know my request IS being sent to others. ;-) ) Today, there are now 2 copies available. I have not resubmitted this request as I'm not sure what happened & if the request already was sent to everyone. Or if there was a glitch & it stopped after the first person & put back in my RL. ???

 

 

Book 6: Requested Feb 24. (1 copy available.) Feb 26, email received with book kindly declined and request put in RL. Since there were no other copies available, I manually moved this to my WL with auto-request. Several hours later, a newbie listed the book, and half an hour ago, I received notice it's been mailed to me. :-D 

 

 
Do I only receive ONE email after the book has gone through all the members and only when the book is put back on the RL? Or do I receive an email after each person has declined - or only from those members who listed a reason at all? Does each person have to list a reason or can they just click the Decline button?


Last Edited on: 2/27/08 4:45 PM ET - Total times edited: 2
Date Posted: 2/27/2008 4:56 PM ET
Member Since: 8/16/2007
Posts: 15,177
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 I told her she should decline it on her end so she wouldn't lose her place in the FIFO - just wanted to point out you have this backwards. If she cancelled she had to repost the book and is now at the end of the line. In the case of WL books, the poster should cancel, in the case of books in the FIFO line in the system the requestor should cancel.

I am pretty sure you do not get an email on RC denials unless they entered something or there were no other copies, otherwise it just keeps flying through the FIFO. That is why so many book Bazaar deals get messed up, the sender cancels due to RCs and the requestor never realizes their order was passed on the the next person in FIFO and not the one offering the deal.

Date Posted: 2/27/2008 6:34 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Melanie has it right, when a request is declined for RCs it just moves on to the next, and the requestor never even knows it happens. It doesn't even show up in your Transaction Archives anymore.

So, if you happen to, weirdly I admit, hit 5 people in a row that are online, simply decline RCs and don't comment on them I suppose you could rotate thru them in two hours.

Date Posted: 2/27/2008 6:39 PM ET
Member Since: 2/12/2008
Posts: 4,470
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Melanie D. wrote: " ' I told her she should decline it on her end so she wouldn't lose her place in the FIFO '- just wanted to point out you have this backwards. If she cancelled she had to repost the book and is now at the end of the line. In the case of WL books, the poster should cancel, in the case of books in the FIFO line in the system the requestor should cancel."

I asked this question already in this thread: http://www.paperbackswap.com/forum/topic.php?t=106138 . It's the last post on page 1. : If the Sender, after reading the RCs, and does NOT ever accept the book, but declines right away, do they keep their place in the FIFO line?

On the next page Cathy A. wrote: "Jan -- yes to both questions. The sender keeps her first place in the FIFO order and the requestor's request goes to sender #2"

So which really is it? Unless i'm reading this wrong, I'm now getting different answers. I know I am requesting something very picky. I do not want to cause problems to the people by having them lose their FIFO place in the process.

And thanks for the clarification on whether I receive an email every time the RC is declined. :-)

Cathy A. (Cathy) - ,
Date Posted: 2/27/2008 6:54 PM ET
Member Since: 12/27/2005
Posts: 4,103
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You are right Jan. if she PM'ed you before accepting the request, and she declined it by clicking "My Book Does Not Meet the Requestor's Conditions", then she is still at the front of the FIFO order. If she declined it by clicking "I Cannot Mail for Other Reasons" then she loses her place in line and has to repost the book. (I might not have the words from those buttons exactly right, but you get the idea.)

The procedure Melanie is describing is correct if the request has already been accepted. Mostly when we are talking about exchanging PMs and deciding a book does not meet requestor conditions, the request has already been accepted, because it's pretty hard to get people to PM you before then. Your idea of having the link in your conditions is very nice!

Date Posted: 2/27/2008 6:59 PM ET
Member Since: 11/11/2007
Posts: 96
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Well,  I think both are right, but I think Melanie and Jan are talking apples and pomegranates (my husband calls them "wine apples.") 

Jan told her poster not to accept, so the poster stays in the FIFO line.  Melanie referring to "cancelling", which I think  assumed that the poster had accepted. 

And, Jan -- don't count on me for your keeper books.  You'll have to drag my J.D. Robb books out of my cold, dead hands.  My husband may not be as gorgeous as Roarke, but he's also from Dublin, so I love to hear my husband's voice in Roarke's dialogue. 

Karen

Date Posted: 2/27/2008 7:44 PM ET
Member Since: 2/12/2008
Posts: 4,470
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WOW Karen! You are a reader after my own heart. Have you gotten your hubby to read you some passages where Roarke & Eve are talking to each other? <sigh!> Talk about music to one's ears. I would think that would make you doubly fall more in love with both Roarke & you hubby, both, at the same time!!!

BTW, for people who want to insert their own PM link into their RC, (since a link to your own PM never appears anywhere for you - you don't need to PM your self):

Click on anyone's PM. At the top of the browser will be their URL for PMing them. At the end will be ?m= plus a series of letters & numbers. That's their own PBSWS MemberID. To find your own PBSWS MemberID, go to your settings page, scroll down to the bottom & your own PBSWS MemberID will be listed. Simply insert in place your PBSWS MemberID in place of that other person's. Click the GO button on your browser to bring up that link. It should be a PM to yourself. You can then insert that link into your RCs instead of having people need to look you up in the Members Directory, or have to accept your Request first, in order to PM you a question.

Date Posted: 2/27/2008 8:55 PM ET
Member Since: 11/11/2007
Posts: 96
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Jan,

Hubby likes it that I read the Eve Dallas books, they make me appreciate  him more. :)