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Topic: Why did PBS cancel the transaction and...

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Subject: Why did PBS cancel the transaction and...
Date Posted: 3/21/2010 10:55 AM ET
Member Since: 2/25/2010
Posts: 388
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Hi.  I sent out a book and the sender just told me that it finally got there.  I used the DC on all my books.  This is how I'm reading the order:  order requested on 3/7/10 and canceled on 3/9/10.    Huh?  I'm still new here so I don't understand what happened.  Of course, I printed off the wrapper before the transaction and shipped it right away. 

 

The receiver told me that it got there today and it was pretty beat up.  Looked like it lost a battle with the sorter.  I wrap most of my books in brown grocery paper and tape it up really well.  Got the corners and everything.  Is there a better way for me to protect those books?  I hate to have a book arrive at someone's house all beat up when I know they were looking forward to it.


Thanks for any advice you can give me.

Sue

Date Posted: 3/21/2010 10:58 AM ET
Member Since: 4/23/2007
Posts: 9,520
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Did you mark the book mailed? send me a PM and copy the transaction details on it.

Even if you wrap the book really well, if it got mangled by a machine there is not much you can do about it, other than ship in cardboard, which is usually not necessary.

Date Posted: 3/21/2010 11:02 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Did you mark the book mailed?  If you didn't mark the book mailed then the system would cancel the transaction even if you printed the label. So if you chose 3/7 as the mail by date and then didnt mark it mailed, it would cancel the request on 3/9 assuming that you didn't mail the book. 

I've heard that the brown grocery bags aren't the most reliable as far as holding up to mail travel.  I generally use recycled mailers that I've received books in and the PBS wrapper.  Although I have to say I've received a lot of books that use the brown paper and they've arrived just fine.  I don't normally wrap in plastic but I usually use bubble or those plastic mailers. But you might want to use plastic wrap if you are going to keep using the brown paper.  It's not as sturdy as printer paper.

Date Posted: 3/21/2010 11:02 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you look in your transaction archive it should give a reason why the request was cancelled.

Date Posted: 3/21/2010 11:03 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Hmmm, Susan...

The only reason why the PBS system cancels a transaction is when you don't mark a book mailed. However, I'm confused with the order being cancelled two days after it was requested. If it's a WL book, it seems as if you posted the book, then it timed out on the first wisher (the cancelletion seems to be 2 days later) and then it went to the 2nd wisher in the list. Then you probably mailed it to this one and then didn't mark it mailed? Or was the sender able to mark it received and you got your credit?

If you don't feel like discussing the transaction in the forums, feel free to PM me. I'm a Tour Guide.



Last Edited on: 3/21/10 11:05 AM ET - Total times edited: 1
Date Posted: 3/21/2010 11:05 AM ET
Member Since: 2/25/2010
Posts: 388
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I'm really confused now.  I mark them mailed immediately. 

 

I checked my archived transactions and I mailed it to someone else who already recieved it and thanked me for it.

 

Date Posted: 3/21/2010 11:08 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Did you get your credit? If that's the case, then my explanation above is most likely right:

You posted the book, which was offered to Member A. Member A didn't respond to the request so after 48 hrs. it went to Member B. Member B accepted the request, you mailed the book, marked it mailed, the book was received and you got your credit.

So that cancellation you are seeing in your transaction archive is from the first member who didn't respond to the request.



Last Edited on: 3/21/10 11:12 AM ET - Total times edited: 3
Date Posted: 3/21/2010 11:12 AM ET
Member Since: 2/25/2010
Posts: 388
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D.G,  that still doesn't explain the fact that someone else already acknowledged getting the book.  Hmmm.  Must be someone got us confused but I don't know how.

Date Posted: 3/21/2010 11:14 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I can help you if you let me know...did you get a credit?

And...is the person that got the book the person you sent it to?



Last Edited on: 3/21/10 11:14 AM ET - Total times edited: 1
Date Posted: 3/21/2010 11:22 AM ET
Member Since: 2/25/2010
Posts: 388
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I got a credit when I mailed out the book with the DC.  There were so many books being mailed out that I could have lost a credit and not known it but I doubt it.  I mailed this particular book out to someone in South Carolina (who thanked me for it) and then got a private message from someone in Ohio.

 

And I only had one copy of the book.  lol.

 

Am I confused or what???  lol

Date Posted: 3/21/2010 11:29 AM ET
Member Since: 11/21/2007
Posts: 7,487
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As to what to mail them in: I usually use buble wrap envelopes. Sam's Club has the best prices on them. Durprisingly, the major office superstores in my area don't carry them in bulk quantities.

Date Posted: 3/21/2010 11:30 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I'm confused too. :) But I need to ask you a few more questions. I'll PM you though..it will probably be easier for us to figure out the problem if we take it offline. :)

Date Posted: 3/21/2010 11:50 AM ET
Member Since: 2/25/2010
Posts: 388
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I think we've got it figured out now.  Kathy helped me.  The person who private messaged me had requested this book from me before and canceled.  She probably requested it again when someone else posted it and then just got the two of us confused.

 

Whew!  That took a lot, didn't it?  lol


Thanks, everyone, for helping me figure this out.  Sure was a puzzler. 

Date Posted: 3/21/2010 12:19 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Is there a better way for me to protect those books?

I send all my books in poly bags I purcahsed on E-bay from seller costxpress.  I purchased a variety pack and they ended up in costing pennies each.  I ran the bags through a test to see if I could tear them (no), if water got in (no) and if I could puncture them (yes, but I had to really try hard for that one).  The  bags are really tough.  But, I do use the same wrapping techniques with these bags - wrap tightly around the book and tape the corners down.  I have never had any complaints about the books I have sent.

One problem with brown grocery paper is that it is very porous.  If the package got damp or wet, the paper would absorb the moisture and make it prone to rips and tears. 

Date Posted: 3/21/2010 12:33 PM ET
Member Since: 7/30/2005
Posts: 585
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You can also get bulk orders of bubble envelopes through bubblefast.com.  I usually buy 100 of size 0 (single paperback size) and 100 of size 2 (hardcover size or 2 paperbacks) each time I order.  When you do the math they usually come out to .30 cents per envelope.  I can't even get them that cheap at Dollar General.