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Topic: Why do some people...?

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Subject: Why do some people...?
Date Posted: 1/6/2010 5:37 PM ET
Member Since: 8/26/2008
Posts: 129
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I have to wonder why some people bother with swapping sites.

A book requested at the end of November was accepted and marked mailed 3 December 2009.  It was marked "lost in the mail" December 29, 2009 by PBS because we never received it and therefore did not mark it mailed.


Today, the book arrived from the original sender.  The postmark was 31 December 2009 a full two additional days after PBS marked it Lost in the mail!!!!

 

Why do they bother?  It took over a month to get a book because they marked a book mailed that they didn't mail 28 days AFTER marking it mailed!!!!

Holidays are no excuse.  This was early December, way before the "holiday hectics" come into play....

Just curious why some bother.

I marked the book received in the transaction archive so they got their credit, but I also commented to PBS the member did not mark the book mailed until two full days after being marked lost in the mail.  PBS sends multiple emails to the requestor asking if the book has been received yet, but the sender is not cued about a book they "mistakenly marked mailed way too long before actually mailing."

Date Posted: 1/6/2010 5:51 PM ET
Member Since: 11/5/2009
Posts: 1,083
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It's just possible that the person thought they had sent the book and didn't realize they hadn't untiol after the "lost" was filed.  I once found a library book I swore I took back under the front seat of my car.  I guess it fell out of the bag and scooted under the seat.  I didn't find it until I had my car detailed.  I had already paid for the book by that time.

Kate -
Date Posted: 1/6/2010 6:01 PM ET
Member Since: 8/28/2008
Posts: 534
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It's just possible that the person thought they had sent the book and didn't realize they hadn't untiol after the "lost" was filed. 

Yes, that's possible, but in that case they are required to PM for permission to mail the book late.

Date Posted: 1/6/2010 6:03 PM ET
Member Since: 11/30/2007
Posts: 4,970
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I had a pm from a member who apolized because they sent their husband to mail the book and later found the book under their car seat. Another  told me that she had several books to mail and found out later that mine was stuck under the seat. I guess things happen.

Date Posted: 1/6/2010 6:09 PM ET
Member Since: 11/11/2008
Posts: 16,558
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I had a pm from a member who apolized because they sent their husband to mail the book and later found the book under their car seat.

This happened to me twice. I learned my lesson and stopped asking the hubby to drop by the PO for me.

Date Posted: 1/6/2010 6:10 PM ET
Member Since: 7/19/2008
Posts: 15,425
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If you noted on that little form the actual postmark date, the fact that it was so far past the mailing date will cause a red flag on the system.  PBS will take action on the account if they repeatedly send books late.  They probably already got an automatic email about the late mailing.  They are not allowed by PBS policy to mail it that late without an okay from you.

Life does happen.  Especially in December.  But they really should have PMed, apoloigized and asked if it was okay to mail late.  If you had received another copy of the book, they would be out their credit.

Date Posted: 1/6/2010 6:52 PM ET
Member Since: 8/26/2008
Posts: 129
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I was nice and followed PBS rules marking the book received, and yes, I did mark the actual mail date as well as noted to PBS that the book was postmarked two days after they marked it lost. 

I have also been PMd by someone who thought hubby had mailed a book when he hadn't (hubbies get lots of grief, don't they) and I was agreeable to sending the book on.

I found this particular instance unacceptable because IF they mailed it because they "found" it someplace two days after it had been marked lost, they should have contacted first before sending to ensure I hadn't reordered (I hadn't), but they made NO attempt at communications beforehand.  Instead, just putting it into the mail.

If I were a dishonest person, I could not have marked it received.  That wouldn't have been the right thing to do, but how could they file a complaint that I didn't mark a book received that had been marked lost on the 29th when they tell PBS they mailed it on the 31st?

I thought there was a time limit on how late a sender could ship/mail a book after marking it mailed.  PBS does allow for early marking of mailed to allow for glitches, malfunctions, and cyber issues.  However, marking shipped on the 3rd of the month, having PBS declare it lost in the mail, then mailing it two days after that seems to be far exceeding the limits.

It worked out for me because we hadn't reordered the book, it was a nice book that arrived, but the sender could have admitted an error or "finding" and sent a message to confirm we still desired the book instead of sending it on after having it marked lost.

This is a main reason why I use PBS postage and DC.

Another book requested from me and mailed to the PBS address provided was declared "lost" by PBS even though DC showed it had been delivered two weeks earlier.

Yes, I know a PO can make delivery errors, however, the requester had a California address that I shipped the book to, then changed their mailing address to a gulf coast state AFTER I mailed and they never bothered to contact me to request I mail it to a different address, etc.  Instead, they either figured "they didn't get the book" because it went to their old address, or it was forwarded by whoever lives there now, but they still didn't mark it received.

I was able to contact the postmaster who confirmed the package with the DC number WAS delivered as addressed on the date listed.  I forwarded the email stating that to TPTB and PBS then marked the book received in the system.  The requester never responded to any of my PMs and PBS informed me they hadn't been logged in to receive them....

Fortunately, individuals such as these are not the norm, but still irritating/frustrating when having to contend with one. 

 

Accentuate the positives, I reckon.

Date Posted: 1/6/2010 7:01 PM ET
Member Since: 7/19/2008
Posts: 15,425
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They were wrong to not contact you.  PBS policy is very clear.   From help:

 

If you marked the book mailed but did not mail it and you want to mail it late (more than 4 days after the date you marked it as mailed),  you MUST contact the requestor using the PM button on the transaction, to be sure that the requestor still wants the book.  (If the book has already been declared "lost", the PM button is on the "lost in mail" transaction in your Transaction Archive.)

  • If she replies that she does still want it you can mail it to her.  She can mark it received and you will get credit at that time.
    • If the book has already been declared "lost" she can mark it received from her Transaction Archive and you will get credit at that time.
  • If she replies that she does NOT want it (she may have gotten a copy from someone else in the meantime), you should NOT MAIL - you should ask us to cancel the "en route" transaction and you can repost the book for someone else to request.
  • If she does not respond to your PM, you should repost the book.  It will be offered to her automatically if she still wants a copy.
  • You should not mail a "lost" book to the original requestor unless she has confirmed that she still wants it in a Personal Message.  If you mail it and she has already gotten another copy, she will NOT be obligated to mark the book received, or to return it to you.
Date Posted: 1/6/2010 8:47 PM ET
Member Since: 8/10/2009
Posts: 9,964
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I feel your frustration.  I have had several books since early November go lost.  Sadly a few where intended to be Christmas Presents so I had to scramble up last minute ideas when they never showed.  But have to say I have had many more good than bad experiences since I've joined. 

Date Posted: 1/6/2010 9:38 PM ET
Member Since: 9/27/2008
Posts: 370
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I'm not defending their late mailing, but for some of us "holiday hectics" start in August.

Date Posted: 1/6/2010 10:00 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Just a question...was the date on the package a computer generated postage or a "postmark"?

Date Posted: 1/7/2010 4:02 AM ET
Member Since: 12/8/2009
Posts: 27
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**************

Just a question...was the date on the package a computer generated postage or a "postmark"?

 

**************

indeed. a "postmark" doesnt really mean much of anything on media mail. only that it was "in the system" at that time. some books wont ever be postmarked. electronic postage will have the date of purchase on it. and unless it was the type issued at the teller, it doesnt necesarily mean much either. DC helps to verify much though..