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Topic: wish list book damaged by PO

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Subject: wish list book damaged by PO
Date Posted: 7/27/2010 12:30 AM ET
Member Since: 5/31/2010
Posts: 134
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I got a book today off my wish list, my first wish list offer and it arrived damaged by the PO and I can't read it.  I was placed on the wish list for the book, but at the end of the line.  How frustrating.  Now I don't have the book to read and I don't get my credit back, it doesn't really seem fair.  The book was poorly wrapped in a very light brown paper material only one layer thick and with only a few pieces of tape.  The tape held up but the paper didn't and the edges of the book are all mangled and the last few words on each line are cut off so I can't even read it. 

Date Posted: 7/27/2010 12:48 AM ET
Member Since: 8/15/2007
Posts: 3,044
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As far as I know, you're supposed to be returned to your original position in line. This may or may not be #1 depending on if anyone came off hold who had been ahead of you in line. If you're truly at the end, you can contact PBS and I'm sure they would fix it.

The Help Docs say you can ask for a credit back from the sender if you feel inadequate wrapping was the cause of the damage, just don't expect to receive the credit refund. You never know, though, and it can't hurt to ask.

ETA: When you marked the book received did you say it was RWAP-PO? If you just marked it received like normal that may be why you're at the end of the WL line. 



Last Edited on: 7/27/10 12:49 AM ET - Total times edited: 1
Date Posted: 7/27/2010 12:49 AM ET
Member Since: 3/25/2008
Posts: 2,527
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Darn, that does stink, but unfortunately does happen. Not too often though in my experience. If it was marked RWAP - damaged by PO, you should be placed back at #1 on the WL. Also, you can always add an RC for how you prefer your books to be wrapped or packaged. Just a thought. Hope you get sent another copy soon!

Date Posted: 7/27/2010 2:54 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Go the the bottom right corner of any page, and click on "contact us" (under "Comany.")  Use the Feedback option to explain what happened and ask them if they'll restore you to your former spot in the WL line.

Date Posted: 7/27/2010 3:37 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<Now I don't have the book to read and I don't get my credit back, it doesn't really seem fair.  The book was poorly wrapped in a very light brown paper material only one layer thick and with only a few pieces of tape.>>

Jaynessa, per the Help Center document "There is a problem with a book I received!", if the sender wrapped the book poorly and that contributed to it being damaged en route, you can ask the sender to refund your credit.

"If you feel that the wrapping of the book contributed to its damage en route:

  • You can tell the sender this in a Personal Message
    • Please be gentle!  The sender may be new to bookswapping.
    • You can ask for your credit to be refunded if you believe it is warranted."
Date Posted: 7/27/2010 3:41 PM ET
Member Since: 12/28/2006
Posts: 14,177
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As already mentioned above Jaynessa, If you marked the book RWAP - Damaged by USPS you should have been returned to your original place in line (#1 or close to it if there were vacation holds or other RWAP ahead of you).

Date Posted: 7/27/2010 4:45 PM ET
Member Since: 7/31/2007
Posts: 2,693
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I just don't see how poor wrapping would have contributed to "the last few words on each line are cut off so I can't even read it."  I really think that no matter how the book was wrapped if that was going to happen it would have happened no matter what.

Also, the sender went above what is recommended by PBS in that they used something other than just the printer sheets and you stated that the tape was intact so, I'm not sure how the wrapping contributed to the damage.