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Topic: Wish List Book Request

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Subject: Wish List Book Request
Date Posted: 3/20/2009 10:05 AM ET
Member Since: 2/23/2009
Posts: 112
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I am fairly new to PBS  so my question may have been addressed before, but I would like a clarification for future reference.  I posted a book the other night that was not already in the sytem.  Immediately I got a request saying this book was on someone's wish list, but then there was something about only 1 hour, buyer's remorse, and that I would get an email.  I didn't quite understand it since I had never received a message like that before.   Well I never received an email, but I went ahead and accepted the request  that I could send the book.   I got the book packed and ready to mail and then this morning I checked my messages and found a request from the person who was suppose to get the book asking me if I could cancel the order since it was requested accidentally.  I told her I could and I cancelled the order, but I guess my question is how does a wish list book get accidentally requested?  Did it have something to do with that message I received whenever I posted it?  I had never had a wish list book with that message before.  I need some clarification as to what to do in the future if  I get another one of those requests.    Am I to assume this person wasn't able to check her account and know the book was available?  I am very quick to respond to requests and mail out books promptly, so maybe I didn't give her enough time.  I just don't like to leave another person hanging as to whether or not I can accept their request. I also wanted to know if I re-post this book if the request will go back to this person first?    Hope this post wasn't too rambling, but I would really appreciate someone explaining to me what that pending wish list request meant.   Happy reading everyone!

tiger-lily

Date Posted: 3/20/2009 10:33 AM ET
Member Since: 5/16/2008
Posts: 2,139
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It once happened to me where the person had their whole WL on auto-request. This bypasses them usually getting a "do you want this book, if so click yes" thing. Instead, it simply requests the book for them, and they get an email that says "you requested this book" (or something like that). Recently I posted a book and had the person email me back saying "Did I request this because I don't remember?" and it turned out they had it on auto-wl. She still wanted it, which was good. My guess is, that's what happened to you. If you repost it, it may go to them again, but hopefully they turned off their auto-request and can just say "no I don't want this book" and it will go to the next person.

Date Posted: 3/20/2009 10:37 AM ET
Member Since: 1/2/2006
Posts: 575
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You did nothing wrong. Once you accept and print the member can not cancel the transaction on their end. Only you can cancel the transaction at this point. She may have received the book in another format and forgot to remove it from her WL. Thus asking you to cancel the transaction. Of course she may just not want the book.

IMO if it's on your WL you should be ready and able to order the book. Things happen though and I can understand from time to time someone needing to cancel a transaction.

Because you had to cancel the transaction the book will remain on her WL, unless she removes it. Which she should do if this was ordered by mistake. If she were to turn down the request or cancel it, she would be removed from the WL and your book would go to the next person in line for the book.

This member had the book on Auto Request. This means as long as she has a credit the system orders the book for her. The book then gets placed on your shelf for 1 hour. This is for  buyers remorse. The member  has 1 hour to cancel the transaction. She did not cancel so you got the order. 

 If a member has the book on their WL but not on Auto request, it would be placed on your account page as pending. The member has  48 hours to accept the book. If they don't request in that time it moves on tho the next person on the WL.

Hope I was able to answer all your queations.

Date Posted: 3/20/2009 10:40 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Yep, I'm going to bet it was an auto request issue. Since you were the one to cancel it, they may very well be at the top of the wishlist still. I would maybe send them a PM before you post the book, asking them if they have taken their wishlist off of auto request, because you are about to post the book again. You could just go ahead and repost it, but if for some reason they haven't turned the option off, this whole thing could very well reapeat itself.

Date Posted: 3/20/2009 10:59 AM ET
Member Since: 8/23/2007
Posts: 26,510
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This was probably a book they got somewhere else and forgot to delete it from their WL.  I've done that before but I don't have mine on autorequest so I just declined.  The requestor can't cancel once you print the address.  I would also PM her and make sure she took it off her WL because it went right back there when you cancelled.

Subject: Wish List Book Request
Date Posted: 3/20/2009 12:33 PM ET
Member Since: 2/23/2009
Posts: 112
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I want to thank everyone so much for their quick response to my question!  I understand completely now!  I feel better knowing I didn't do anything wrong.

Incidentally I checked her wish list and she still has the book she wanted cancelled from me on it.  Therefore if I re-post it I guess it's possible she will get the request again.  Some of you suggested I PM her and ask her if she has her wish list set to auto-request and if so to please remove it.   I certainly don't want to go through this whole thing again when I know there's a least one other person who wants this book.     By the way, do alot of people have their wish list set to auto request?   I didn't set mine up that way. 

Thanks again! Ya'll are great and so is this site!

tiger-lily

 

 

 

 

Date Posted: 3/20/2009 12:49 PM ET
Member Since: 1/2/2006
Posts: 575
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You are correct. Her account isn't on hold if you can see her shelf. So the book will go to her if you post it. Regardless if she has it on AR or not.

She needs to remove the book or place her shelf on hold and removed the book form AR. Otherwise she's going to get the book offered to her.

You could PM her and ask her to remove it as suggested by others. Or you could post it and if it goes to her ask her to cancel the order on her end. Then the book will move to the next member in line. And the book will be removed from the her wl.

I never used to have mine on AR. Now that I have plenty of credits almost all my books are on AR. I tend to leave them off AR if I'm further back in line for them. I guess everyone has their own way of doing it.

Date Posted: 3/20/2009 1:16 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I only have the books I without a doubt want on auto request. I'm too indecisive otherwise! Sometimes I'll change my mind about a book on my WL and  have to cancel the order if it is offered before I can delete it from my shelf (or the rare instances when I actually get the book elsewhere!).

Date Posted: 3/20/2009 1:42 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Some of my WL books are on auto request.  A few are books I want no matter what, and those are on auto.  Otherwise I try to watch and see what's getting to low numbers and then decide case by case, but even then not all are on auto and over half are on request even through the wish fulfillment stage.   My wish list changes often so I try to maintain it frequently.

Subject: Wish List Book Request
Date Posted: 3/20/2009 3:45 PM ET
Member Since: 2/23/2009
Posts: 112
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Hi everyone,

   Thanks for the feedback concerning the wish list request.  I will probably end up sending her a PM about it.  By the way, I was somewhat ticked about her cancelling since I had purchased a padded envelope and addressed the front of it already.   I normally use the PBS wrapper, but this book was somewhat larger.  I also was within minutes of heading out the door to the post office with it!  Good thing I checked my messages before I left.  Oh well, just a minor blip!  Overall I have been thrilled with this site and the super nice people I have encountered.

tiger-lily

Date Posted: 3/20/2009 5:16 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Andrea - you can re-use the envelope and printing out a label to put over the first address will cover it.  Always re-use anything you can to reduce your costs. I reuse everything I get and receive if possible.  Not much goes to waste.  Thaat includes bubble wrap, bubble mailers, plastic (not the food wrap) and other types of mailers.  I don't re-use the manila envelopes because they are so brittle and tear easily.  I also do not re-use brown paper bag wrappers because they soak up moisture and humidity and shred.  But everything else gets re-used.  My DH hates it because it means we have a lot of used stuff laying around - I'm not good at organization.  And it's a fluid situation so things move around a lot!  LOL!!  ;D

Ruth

Date Posted: 3/20/2009 8:02 PM ET
Member Since: 4/25/2007
Posts: 11,446
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I have most of my WL on auto-request.  I don't get an email when something's requested for me.  I usually see it later when I notice something on my requested tab.  It's a nice surprise!

Subject: Wish List Book Request
Date Posted: 3/21/2009 12:51 PM ET
Member Since: 2/23/2009
Posts: 112
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Thanks Ruth, I believe I will try to reuse the envelope.  I took some of y'all's suggestion and PM her about the book still being on her wish list.  I was very polite in telling her that I would like to re-post this book and asked her to please remove it from auto request if that was what she had it set to.   She never responed to my message so I don't know if she changed it or not.  Now when I check I see that 2 other members besides her have this book on their WL.   I find this unfair and somewhat rude that she didn't respond to my message.   I am afraid if I re-post the book it will go back to her and we will start this same cycle again.  Does anyone have any other suggestions as to what  I can do?  Thanks!!!

 

Date Posted: 3/21/2009 3:33 PM ET
Member Since: 2/19/2008
Posts: 2,007
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You can repost the book and, if the request comes from the same member again, just click "Cannot Mail" and enter the reason why in the box that pops up.  After that, contact TPTB and ask them to look into it.  They'll then have a full record, showing what is happening and be better able to correct the problem.  More work for you, but it solves the problem.

Subject: Wish List Book Request
Date Posted: 3/21/2009 4:10 PM ET
Member Since: 2/23/2009
Posts: 112
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Thanks Bernhard,  I will do that.

Date Posted: 3/21/2009 5:03 PM ET
Member Since: 8/10/2005
Posts: 4,597
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If the book was requested accidentally, hopefully she removed it from her wishlist...so when you repost it, it SHOULD go to whoever is first in line. I agree that if it is that same member, I would ask HER to cancel the order this time, since she doesn't want the book, it won't matter if it is removed from her wishlist.

My whole wishlist is auto-requested, but then I look at it several times a week and am always updating it, so everything that's there, I know I really want.

Cheryl