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Topic: Wish List position not always far!

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Subject: Wish List position not always far!
Date Posted: 12/5/2012 11:57 AM ET
Member Since: 6/3/2009
Posts: 60
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I'm sure this has happened to others, but I'm so disappointed.  I wish listed a book back in 2010 although not many on the list (4 or 5), its one that just doesn't come up often.  I've actually been in the #1 position for close to a year now - so imagine my surprise that I'm now #2.  Been told someone must have had a vacation hold and their position won't show until they reactivate.   Vacation hold or not it doesn't feel fair  to fall behind after a year.  

 

Would be nice is PBS put a disclosure at the top of the wish list "position may be moved at any time" and your position number means very little. 

 

What a disapointing experience. 

 

Peach

Date Posted: 12/5/2012 12:25 PM ET
Member Since: 8/26/2006
Posts: 9,327
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That has to be disappointing!  It's my experience that it is fair, but not predicatable, since there is no way to know when a member who has had his account here on vacation hold is going to become active again.

I like to think that maybe someone who has been ill for a year, or who hasn't had a stable address, is now back in a position to manage an account here.

Here's the help doc on this:

Why did I move *backward* on my Wish List?

This happens when another member who was "ahead of you" in line previously  and was taken out of line gets back into line. 

This can happen if a member (or members) ahead of you in the Wish List line:

  • Put her account on Vacation Hold (and this book was not set to auto-request).  This will temporarily move you up in line for the book, since Vacation wishes not on auto-request are hidden by the Vacation Hold.  When the Vacation Hold ends, the member goes back in line ahead of you.  This is a very common scenario. 
  • Got offered the book but used the Not Now button - this puts the book back on the Wish List in its previous position, on hold.  If (a variable time later) the member removes the Hold from the Wish, that member will be ahead of you in line.
  • Put this Wish on individual Hold on the Wish List, and then later unHeld it.
  • Got an offer of the book, but the sender canceled it (did not mail it).
  • Got an offer of the book, and the sender mailed it, but the book never arrived and it was declared lost in the Mail
  • Received a "problem" copy of the book - damaged or wrong, etc.  This will put the member back on the Wish List in his or her previous position.

Please be assured that we would NEVER put another member ahead on the Wish List without good cause--in order to go ahead of others on the Wish List, a member MUST have Wish Listed that item earlier (on an earlier date) than they did.



Last Edited on: 12/5/12 12:30 PM ET - Total times edited: 1
Barb S. (okbye) - ,
Date Posted: 12/5/2012 12:48 PM ET
Member Since: 3/14/2011
Posts: 5,767
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What a long time to be on vacation!

Date Posted: 12/5/2012 12:53 PM ET
Member Since: 6/8/2007
Posts: 798
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This made me wonder about something....perhaps someone knows the answer.  If you get a WL book because it was offered to you by a Gold Key friend, and not because you were at #1, and then the book goes lost or is RWAP, do you go back to your previous spot on on the WL, or would you go to the top of the WL, which would happen if you had been offered the book the usual way?  Just curious if that could explain what might have happened in Nancy's situation.

Sianeka - ,
Date Posted: 12/5/2012 2:25 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Robin, I don't think that is the explanation.  As I understand it, regarding Gold Key or any other transaction where the book was posted directly to you, you would be put back in the Wishlist IN YOUR FORMER PLACE in line (relatively speaking: if your place moved forward 2 spots since you weren't in line, you'd be placed back 2 spots ahead of where you were previously).  WishList spots are assigned based on the date and time you placed the book on your WishList.

Some members actually -do- put their accounts on hold for long periods of time.  Also, another explanation is that the member actually occasionally came off hold, but Nancy didn't notice she was back a space in line before the member put themselves back on hold.  Many members do this (turn their account on and off hold frequently) for various reasons such as managing their postal budgets.

I'm sorry Nancy was disappointed, I can understand her frustration, but I find that it really helps NOT to monitor your WL line position so stringently - saves frustration and disappointment.  It isn't "unfair" at all, since the member who is now at #1 has been there all along and Nancy hasn't been "bumped back" a space.  Rather, she was luckily allowed to be ahead of her true position for a year.  She should be glad of that, although in this unfortunate case, it didn't benefit her because she wasn't offered the book while she was temporarily bumped ahead of her true position. 

So, I truly don't feel a warning disclosure is needed nor warranted.  Unless it says something like: Warning, you may be moved AHEAD of your place in line for a time, Good luck!

She should be glad she got to spend a year in an advanced position, rather than feel disappointed about being "bumped back" which never happened! 

 

Date Posted: 12/5/2012 2:29 PM ET
Member Since: 8/16/2007
Posts: 15,186
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 and then the book goes lost or is RWAP, do you go back to your previous spot on on the WL, or would you go to the top of the WL, which would happen if you had been offered the book the usual way?  Just curious if that could explain what might have happened in Nancy's situation.

You always only ever  go back to you position in line. It is based on your Wish date. Simple math, everyone is lined up based on the date they added the book to their wish list and that doesn't change based on offers that don't go through.

So it really if fair since they added it to their wish list before you did, just disappointing to know that someone else was in front of you and just invisible for that whole time.

I have a lot of books on hold on my WL, I bet I have at least 20 that I am in first in line that are on Hold. I've had them wish listed for a very long time and I think it is polite for me to step out of line letting other people get the book for now, but I was still in line longer than everyone else and should get the book before them if I take the book off of hold.

Date Posted: 12/5/2012 3:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I have books that have been on my WL for longer than that.  I really should read the other books I have by those authors and see if I like them or not and then hold or unhold as necessary.  There's never more than a few people on the WL but they are posted just rarely enough to never have copies available (maybe 1 or 2 copies posted a year).  So I put them on hold so someone else could get that rare copy but if I decide I do want them, I can unhold and be first.

Date Posted: 12/5/2012 5:53 PM ET
Member Since: 6/3/2009
Posts: 60
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Thanks for all replies and letting me vent.  I have never minded waiting my turn regardless of how long it may take but have decided PBS is no longer a place for me.  Feeling unfairly trated has simply soured me to this venue.  So I will be gifting all my credits and donating my books.  

Best of luck to all on the wish list, may you not be bumped unfairly. 

 

Peach

Date Posted: 12/5/2012 8:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I still don't see how it was in anyway unfair but it's your money.

Date Posted: 12/5/2012 11:30 PM ET
Member Since: 7/5/2007
Posts: 2,140
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When I was new, I used o watch where I was on the WLs like a hawk. What I eventually figured out was that being #1, #2, #666 DOES NOT MATTER. Not really. There are too many factors to really put much stock in the number . Ive been offered books when i was last #3 when i looked You're #1 on a list for a year...chances are, someone periodically coming off a vacation hold to their #1 spot isn't going to have that much impact on when you get it as it is rarely posted. I've been first on several books for several years. I do contemplate buying them but I'm not in a hurry. I was pleasantly surprised last month when I was offered one of them. I even turned off my RC for it. (book never published in the US, so I was waiting for an AUS edition.)
Date Posted: 12/6/2012 12:40 AM ET
Member Since: 1/3/2009
Posts: 866
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I think watching your position that closely is like weighing yourself several times a day when you're on a diet. There's no need to weight yourself more than once a week. Your weight can fluctuate even during one day's time. You could gain a pound or two in a day and still have lost weight by the end of the week. No sense making yourself crazy trying to micromanage what's beyong your control. This issue would be the same, IMO.

Sounds like this wasn't the ony problem the OP had with PBS. I can't see quitting the club over this one issue. I can't imagine anybody not liking PBS, but I guess it takes all kinds. indecision

Date Posted: 12/6/2012 10:42 AM ET
Member Since: 3/28/2010
Posts: 3,023
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I know that's a bummer.
To me, I think it might be more accurate if they left your position as #2.
But I understand the reasoning to call you position #1.

It just a matter of perception.
First in, first out, and the other guy was there first.

Out of curiosity I peeked at your Wishlist.
It's your credit to do as you wish, but I note that you have all hardcovers wishlisted.
For me, it depends on the book, some I want the hardcover, some I want the paperback, some I want whichever becomes available first.
But if you want books quicker, I love the "explore other editions" button.
Sure you end up with obscurities cluttering your wish list, like the Canadian Colour Library Editions and some such, but it's worth a look.

Date Posted: 12/6/2012 11:29 AM ET
Member Since: 1/30/2009
Posts: 5,696
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I think watching your position that closely is like weighing yourself several times a day when you're on a diet. There's no need to weight yourself more than once a week. Your weight can fluctuate even during one day's time. You could gain a pound or two in a day and still have lost weight by the end of the week. No sense making yourself crazy trying to micromanage what's beyong your control. This issue would be the same, IMO.

This is really the perfect analogy.
 
If you had happened to check in more frequently on the days you were #2, and then saw yourself at #1, you would have been pleased. It's really the same thing. Also, I think it's good to remember that you aren't the only person on line. If the person who is now ahead of you, who placed the book on their WL prior to you was behind you in line, that wouldn't be right. And I'm assuming if that happened to you, you wouldn't be pleased.