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Topic: Wishlist book turned down because of my RC

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Subject: Wishlist book turned down because of my RC
Date Posted: 7/9/2010 9:02 PM ET
Member Since: 11/30/2007
Posts: 4,974
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Here is my RC - written with many suggestions from great forum members

*If I have requested a paperback book, please send it.

*If I have requested a hardcover book, please include its dustjacket.

Short and simple, right? Why was it turned down you ask? THIS IS A PAPERBACK BOOK written by the sender.

Huh? It's clear as day, if it is a paperback book, please send it. Then I received that automatic email, asking me to remove my RC???

Can't, it's a wishlist book, can't be done! Then proceeded to tell me to reconsider changing my RC and the help section. HUH? How much simpler can I make it??? 

Okay, thanks for letting me rant. Please don't flame me, and I already know that people have the right to turn down RC's for whatever reason, been there, done that.



Last Edited on: 7/11/10 11:37 AM ET - Total times edited: 4
Date Posted: 7/9/2010 9:51 PM ET
Member Since: 4/5/2008
Posts: 1,869
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Maybe you could put:  If I requested a paperback, ignore this RC.  If I requested a hardback, please include the dust jacket.  Thanks!

I don't understand why they couldn't understand yours, but maybe they were in a hurry and didn't read it right.  Hope your next WL book is accepted quickly.

Of course, someone might misinterpret this one wrong, too!



Last Edited on: 7/9/10 9:52 PM ET - Total times edited: 1
Date Posted: 7/9/2010 10:40 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I don't even know why you would need the part about the paperback in your RC.

I would think if people can't understand "If it's a hardcover...." then they aren't going to understand "If it's a paperback...."

I don't really see it as unfair that you missed your spot in line. That's the risk you take with having any RC since some people decline on principle or because they were burned by past RCs. Plus there is always human error in misreading or misinterpreting which seems to have happened to you this time.

Date Posted: 7/9/2010 11:04 PM ET
Member Since: 11/30/2007
Posts: 4,974
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Thanks Jeanette, I tried that one and still was told that it was a paperback not a hardcover.

Amme, I had originally omitted the part about the paperback, and they still turned it down because they had a paperback.

"I don't really see it as unfair that you missed your spot in line."  Sure it's unfair!  I requested a paperback, was offered one, and it was refused because it's a paperback. My RC has nothing to do with paperbacks, only hardcover books. i'm not the one who made the mistake , but was made to think I was by the automatic email I received from PBS.

 



Last Edited on: 7/9/10 11:56 PM ET - Total times edited: 1
Date Posted: 7/9/2010 11:19 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Sure it's unfair!  I requested a paperback, was offered one, and it was refused because it's a paperback. 

I still don't think it's unfair as it was a risk you took by having RCs. I guess we'll have to agree to disagree. wink

 I think most of you would agree.

I sometimes use DJ or ex-library RCs and would rather know why someone turned it down than get no reason at all. I'm all about why, even if it's dumb. Besides, how would people know they needed to change? At least if they give the reason why, they can include a helpful hint like, "Too subjective." People would all assume their RCs are well written and it's the other person who was at fault. Not everyone knows to come to the forums for RC help until someone tells them in their reason for declining.

Date Posted: 7/9/2010 11:25 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:30 PM ET - Total times edited: 2
Date Posted: 7/9/2010 11:35 PM ET
Member Since: 11/11/2005
Posts: 5,238
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I don't even know why you would need the part about the paperback in your RC. - Because for better or worse there are some members out there who need "RC's for Dummies" (I'm talking about the RC readers, not the writers - OK, maybe some of the writers.)

That's why my RC pretty much tells the sender exactly what to do.   So far noone has misinterpreted it and turned me down because of that. (Now watch, just because I said that, someone will misinterpret it soon.  Probably on the wishlist book I've been waiting years for LOL.)

Here's mine, which pretty much says the same thing as the OP's RC, but with a few added words:

-------------------------------------------------------------------------------------------------------------------------------------------------------

Please note that this condition does not apply to any paperback books.  If I have requested a paperback book or an audiobook from you, please IGNORE this condition and click on "Yes, my book meets the requestor's conditions."

However, if I have requested a hardback book from you, I would prefer that the book have the dustjacket.

 Thanks.



Last Edited on: 7/9/10 11:37 PM ET - Total times edited: 1
Date Posted: 7/9/2010 11:44 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I have something similar.

If I am ordering a Hardcover, please do not send unless it has a dust jacket.

If I am ordering a paperback please ignore this RC.  Thank you.

Date Posted: 7/9/2010 11:51 PM ET
Member Since: 11/30/2007
Posts: 4,974
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I still don't agree that it is unfair as it was a risk you took by having RCs.

You would be right if my RC included both paperback books and hardcovers, but it doesn't. My RC is only for hardcovers.

If possible, maybe you should just turn on your RC on an indivdual book basis.

Then I would have to ask each person with a hardcover book, if it has its dustjacket, or I might not make it on here before the alloted time times out, then I would again lose it to the 2nd person on the list and lose my position in the line, by going to the back of the line.

I always make the RC choice on my requests going through FIFO, it's the wishlist books where the problem exists.

Aimee, you made some good points on keeping the box giving reasons why a member may decline an RC. I'll edit that to, I wish this time, I didn't know the reason why, because someone may have misread it or didn't like RCs(which would be ok). Just the fact that I know it is a paperback and that's what I wanted all along, just makes the problem worse.

 

Date Posted: 7/9/2010 11:54 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I think Jeri's suggestion is best. Just turn it on for the hardcover books. Of course, the downside is that it doesn't work with WL auto-request....

But you are still 1 of x on the WL for this book, right?

Date Posted: 7/9/2010 11:57 PM ET
Member Since: 8/10/2005
Posts: 4,600
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I don't personally think it's right to send a note to PBS asking them to chastise the person...just as you have a right to have an RC, people have a right to turn it down, for ANY reason. It's a risk you take just by having an RC, clear or not. I really think if you have an RC you have to get past taking each refusal personally and move on. 

If I had an RC like that which applied to only one format of book, I would leave the auto-request OFF my wishlist, and then just turn the RC on when I get a hardcover book offered. I would then just shorten it to "Hardcover books must have a dustjacket." Keeping it simple usually works best in my experience.

Cheryl

zeke68 -
Subject: Sorry for this question, but it's been bugging me
Date Posted: 7/10/2010 12:04 AM ET
Member Since: 10/30/2008
Posts: 2,810
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If someone turns down the swap because of your RC, do you see the reason?

I typically refuse any RCs with scent/pet restrictions because most of my swaps are for books I've received in other swaps.  My sense of smell is horrible, so I don't know if they have any odd smells.  I'd rather not have someone angry at me for a scent I couldn't smell.

Thanks and I'm sorry to hijack the thread.

Date Posted: 7/10/2010 12:19 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Sophia and Cheryl, thank you for your comments. I think I pretty well explained why I have my books on auto-request in the post above Sophia. Chances of being sent to the back of the line on my wishlist are much higher by not being on auto-request.

I don't personally think it's right to send a note to PBS asking them to chastise the person.

Cheryl, I received an email telling me that a sender turned down my RC because her book was a paperback book. I always wanted the book in paperback not in hardcover. My RC only pertains to hardcover books not paperbacks like the sender has. A friendly reminder, not a chastising letter like I received, to the sender would be suffice. She's the one who made the mistake, not me.

....just as you have a right to have an RC, people have a right to turn it down, for ANY reason. It's a risk you take just by having an RC, clear or not. I really think if you have an RC you have to get past taking each refusal personally and move on.

I never said that people don't have a right to turn down RC's for whatever reason. It's just that in this case I was made to feel that I was the one who made the mistake, and suffer the consequences because I asked tor the right book and the sender had the right book, but turned it down



Last Edited on: 7/10/10 12:21 AM ET - Total times edited: 1
Date Posted: 7/10/2010 12:46 AM ET
Member Since: 1/23/2009
Posts: 3,041
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Connie: I believe you received this message from PBS, just with your info instead, right?

Dear Jennifer,

We wanted t let you know that the book you requested on 5/27/2010 'Mrs. Frisby and the Rats of NIMH' by Robert C. O'Brien cannot be mailed because of your Requestor Conditions.

The member who this book was ordered from had this to say....

This is an ex library book.  Per your request, I cannot send it.

Since this member has declined this request, it has been canceled. If you want to request this copy again, re-submit your request WITHOUT applying your Requestor Conditions - if the book is still available, your request will be submitted again.

There are no other copies of the book available at this time. Credit has been returned to your account. If no one else is wishing for this ISBN right now, it has been added to your Reminder List. You can add it to your Wish List if you like when this copy has been sent out to another member.

If another person WAS wishing for this ISBN when your request was declined, this copy was offered to that person, and the book has been put onto your Wish List. If this is the case, we will monitor the system to see if this book becomes available in the future. If this was a Wish Listed book originally, you have gone back to your previous place in the Wish List queue for the book.

For more about using Requestor conditions, please see http://www.paperbackswap.com/
help/help_item.php?id=256 in the Help Center on the site.

All the best and happy reading,

The PaperBackSwap Team

Sure, it's annoying to receive this email when you really want a specific book, but I don't think it's chastising. In fact, I think it's informative. It sounds like that was the only copy of the book in the system and the email is simply telling you that if you would still like to order the book then you have that option by simply re-ordering it WITHOUT using your RC's. You now know it's paperback, which is what you wanted, and so it's safe to proceed with the order without RC's. If someone else beats you to it, then you still got returned to the WL front of the line for it.

Plus after you order it again, there's no "surprise" WL book being offered to you; all the rest is left up to the sender.

Date Posted: 7/10/2010 2:55 AM ET
Member Since: 11/30/2007
Posts: 4,974
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Thanks Jennifer for your comments. The only benefit from receiving an automated email, such as above, which is the same one as I got, is when someone has an RC which the sender has a book that does not meet their RC. in my case, the sender did have the book I wanted. My RC has nothing to do with the book that she had.

I have found that any RCs written, no matter how well-written they are, for hardcover books to have their dustjackets to be one of the most difficult RCs for people to understand. RC's such as no library books, no bookmooch books, no stickers on the front are pretty self explanatory.

I have changed my RC's so many times over the years to try to make it as simple as can be and it still doesn't help. I'm at my witt's end on how to inform people that I just want a hardcover book  to have its dustjacket.

Lynne and Robin, I had very similar RC's to you, yet still had books turned down because their book was not a hardcover. Once you start writing, if this, if that, it seems to throw them off.

How's this for an RC?  Hardcovers must have their dustjackets.   Nope, people are still going to write that their book is not a hardcover book.

Or this?           * I accept all paperback books

                      * I accept all hardcover books with their dustjackets

               Thanks.

I would greatly appreciate your opinions on the last one or any that you have that are better. I don't know how to make it clearer, without shouting.



Last Edited on: 7/10/10 3:35 AM ET - Total times edited: 2
Date Posted: 7/10/2010 6:15 AM ET
Member Since: 5/14/2009
Posts: 6,852
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All books have been accepted so far, unless they are HB w/o dust jackets. Maybe I have been lucky so far! {{shrugs}} 

Give the RC a try, but chances are you will run into someone that will flat out decline the request because there is an RC and use confusion as the reason to remain polite.   Also you may run into members who will flat out ignore the RC.  Good Luck.

Date Posted: 7/10/2010 6:15 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Connie, sorry you were turned down.  I think your RC was perfectly clear and concise.  The member was obviously confused.

I am wondering about this comment that you wrote:  Chances of being sent to the back of the line on my wishlist are much higher by not being on auto-request.

How is this possible?  I thought that you would only be put at the back of the WL line if you cancelled your own [WL] book order.

Date Posted: 7/10/2010 7:24 AM ET
Member Since: 4/7/2008
Posts: 15,690
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I guess Connie means that she runs the risk of not being able to accept the request in time if it's not on AR.

As I log in every day, I never run that risk so I have few books on AR.

This seems to be recurring problem for members with this type of RC. I think it would be a good idea to suggest to the Team to be able to add RCs per booktype. An option in the settings that said something like:

Add this RC to all the hardcover books in my WL.

Date Posted: 7/10/2010 9:14 AM ET
Member Since: 8/15/2007
Posts: 3,044
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You would be right if my RC included both paperback books and hardcovers, but it doesn't. My RC is only for hardcovers.

I'm still right. You run the risk by having the RC period. I personally think you run a greater risk by including an RC on a book which you require no RC for. Although if you want to be technical, I would say that you do have an RC for paperbacks in that it is to send any and all along to you. Just like the DJ RCs somehow get misinterpreted, which are perfectly clear, how can you really expect to never to get a misinterpretation of saying send a paperback no matter what?

Like Cheryl said, I think if you're going to keep your RCs, you need to figure out how to not take a decline personally. When I get an RC I don't see it as an attack on me and my books not being in the best condition. It's just a request. A denial is just a denial no matter how stupid or ignorant we feel the reason is.

Date Posted: 7/10/2010 9:14 AM ET
Member Since: 8/10/2005
Posts: 4,600
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Connie, that's what I meant about you taking it personally--PBS was not saying you did anything wrong, you just got an automated letter. They're just letting you know the person turned down your book because of the RC and it automatically includes whatever reason the person typed in--it's all automatic. That person may have just misinterpreted your RC (even though it was clear to you and me and everyone else) but I wouldn't necessarily say she 'made a mistake' that would be worthy of the team contacting her. Chances are, there was not a real live person that even looked at this request. Think of the thousands of requests that go through PBS every day, many of them with RCs....how busy would the team be if they monitored every RC turn-down and sent out individual emails to those that were (in someone's estimation) misinterpreted? It happens all the time.

If you know that you aren't here on PBS every 48 hours and are afraid of missing some wishlist offers, then you are choosing to put your wishlist on autorequest and lose the choice of editing those orders when they come up.  I do agree with DG that it is a great idea to send to PBS to ask them to apply/remove RCs on individual books at any given time. That would solve your problem, but for the time being, you have to decide what's more important--the possibility of losing out on a book because of an RC that doesn't really apply to it or the possibility of losing a wishlist offer because you aren't here every day.

Cheryl

Date Posted: 7/10/2010 10:02 AM ET
Member Since: 8/25/2007
Posts: 13,134
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You run the risk by having the RC period

Agreed.  Though it is frustrating when someone clearly did not read an RC, the fact remains that everyone has the right to have an RC and everyone has the right to decline,  no matter the reason.  The only way to avoid having a request/WL offer declined is simply to not have any RCs at all. 

Subject: Do you really need the dustjacket?
Date Posted: 7/10/2010 11:13 AM ET
Member Since: 1/7/2005
Posts: 608
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Hi, Connie! All of my hardbounds have dustjackets, but I have read and enjoyed library books with no dustjackets. Some people even think that books look more attractive on the shelf without dustjackets! Just a thought--ordering might be easier without the RC. Regards, Elaine

Date Posted: 7/10/2010 11:42 AM ET
Member Since: 10/3/2005
Posts: 37
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Recently I received a request with the following requestor conditions:     "Please double check if you are sending a paperback that your listing does say paperback rather than hardcover.  If I've ordered a hardcover edition then that is what I would like. I also prefer hard covers with the dust jackets for newer books (copyright > 1995). Thank you."

As I was sending a paperback I knew the conditions were met.  But... just to be sure, the requestor sent me the following PM:   "Please disregard my requestor conditions as they don't apply to this book being a paperback."

Perhaps doing something similar to that would work for you and minimize any confusion on the sender's part.

Date Posted: 7/10/2010 11:43 AM ET
Member Since: 1/3/2010
Posts: 118
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Connie, why don't you just delete your RC and only order paperbacks?  Then you won't have to worry about this again at all.

Date Posted: 7/10/2010 1:27 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:28 PM ET - Total times edited: 1
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