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Topic: Wishlisted

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Subject: Wishlisted
Date Posted: 11/4/2010 9:40 PM ET
Member Since: 6/15/2009
Posts: 61
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I have had a book on my wishlist for quite some time and last week my wish was finally granted! Hooray! The member sending me the book took their time to mark it accepted and then after a week - after still not mailing it marked - PBS cancelled the order. Prior to PBS cancelling the order, I sent the user a member asking if they sent the book; I would say it had to be at least 5 days since they had accepted it.

Anyways, I was put back on the wishlist and today I was notified for the second time, by a different member, that my book has been accepted. This story has a point - I promise. I just checked PBS real quick and I had an email from the first member saying "I mailed this book a while ago." So this member didn't hit book has been mailed and mailed it anyways. Now, I have two books coming to me, using two credits.

I told the first member that I would buddy them a credit when the book came and said that next time you mail a book, make sure to mark it mailed. Anyone else have a problem like this before?

I am frustrated because I want to think that the first member actually sent the book, but I don't want to cancel the second book because what if the first one doesn't come? There are 176 people at the current time waiting for this book. I know that when and if I get the 1st (2nd?) book I will immediately post it. 

I'd like some feedback from anyone - maybe I just felt like venting about this experience because you all understand what I am going through! :) Thanks for listening/reading!

Date Posted: 11/4/2010 10:04 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Re-read and see that you can stop the second offer so then it is a different situation than if the second offer was already on the way.

It is very frustrating to be put in the position to get 2 copies or believe a member who hasn't bothered to contact you about mailing the book or following instructions. Is it a long Wish List? If you cancel will you be looking at a long wait? If it were me I'd just get 2 copies and PM the first member back that if they have not send it yet, they should not because you will accepting a second copy today.



Last Edited on: 11/4/10 10:07 PM ET - Total times edited: 2
Date Posted: 11/4/2010 10:09 PM ET
Member Since: 4/25/2007
Posts: 11,456
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If the second member hasn't mailed the book, cancel the order.  PM them if you have to to ask them to do so.

If you do get 2 copies, you do NOT have to mark the first one received.  This is covered in the Help Center.  Since you will be receiving a second copy of the book thru no fault of your own, you don't have to give the first sender credit in this case.

Date Posted: 11/4/2010 10:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Sarah if she cancels it then she loses her place in line and then what if the 1st one enver shows up.  You can ask the 2nd sender to cancel and then put that book on hold on your WL and give the 1st one a chance to show up. 

REally you don't have to give the 1st person a credit if you end up with 2 copies.  Losing the credit for the book might be a good lesson for them to learn to mark books mailed. Yes you can repost it (assuming it arrives in postable condition) and get a credit for it but that credit will cost you postage money.

Date Posted: 11/4/2010 10:15 PM ET
Member Since: 1/17/2009
Posts: 9,709
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But if she cancels the second offer she will be off the Wish List if the first book does not arrive, since that isn't a transaction (or, at least, it is not a transaction that will do the right thing automatically anymore). And, if that first member told the truth about really mailing it. I suppose you could cancel the 2nd transaction that has not been mailed yet, and then see if the first book comes, and then if it doesn't, ask PBS to put you back on the Wish List in your old position.

In my opinion, you shouldn't have to do that, though.

I think it falls under this rule, although it is a little ambiguous as to whether or not you made one request for the book, or 2 requests.

I think that if you put a book on your Wish List, that is the same as making one request. You did not actually take action to order 2 copies, and had no way of knowing that copy #1 was really on the way so that you could put the Wish List book on hold until you see if it arrived in a timely manner.

 

 

In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.
 

  • When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 
    • Sender #2's transaction is the only active transaction for the book on your account page.
    • The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.
  • If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
    • Go to  your Transaction Archive:
      • place your cursor over My Account in the toolbar at the top of the site
      • Click Transaction Archive in the menu that drops down
      • you can also click the link 'Transaction Archive" from the My Account page
    • Scroll down to see the canceled transaction for this book.
      • Check the sender name and Details to be sure it is the correct transaction
      • There are sometimes several canceled transactions for one title
    • Click on the transaction
    • The usual Book Received screens will come up from there.
    • When you mark a canceled book received, the credit is taken from your account and given to that sender.
  • Again,  you do not have to mark the canceled copy received.
    • If you like, you may Post the extra copy of the book into the system for others to request.
Date Posted: 11/5/2010 1:11 AM ET
Member Since: 12/28/2006
Posts: 14,171
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I'm curious if the packaging on book #1 will show conclusive mailing date.  If the book was actually mailed as stated, I would mark it received (for credit).  If the book appears to have been mailed late, I'd probably go with the guideline posted above and just mark the second copy received.

OTOH, I'd have a difficult time cancelling the order for book #2 . . . a book in your hand is worth two lost in the mail!

Date Posted: 11/5/2010 1:21 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I had actually typed much what Sara said, but then when I re-read that the notice that the book was mailed came before the second offer was accepted I changed my post because IMO a second request is being made now with knowledge that the first book is on the way. In the past, the Team has asked that we approach trades with trusting the other side. IMO, if you decide to not trust the sender then it is your decision to risk get 2 copies (with the first being mailed prior to the second request being acceted) and thus should give both credit. 

Date Posted: 11/5/2010 12:37 PM ET
Member Since: 6/15/2009
Posts: 61
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After reading all of your lovely posts, I think that I am going to wait for the 2nd book to come in. It's not that I don't trust the 1st member, but well, maybe I don't. I don't want to be unfair to the first sender, but they didn't post it mailed. I looked and they have their books mailed as private (which I didn't know you could do). 

I just re-read everyones posts again and something I realized was that, if I hadn't sent the 1st member a message, I would have ended up with regardless. I am going to think about it and see if book 1 shows up. I have no need for two, but I am not going risk waiting for 176 other people to get the book before me when I have been waiting for quite some time.

Thanks everyone.

Date Posted: 11/6/2010 10:07 PM ET
Member Since: 3/14/2009
Posts: 66
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With that long a wish list I would not cancel, I don't blame you for not cancelling.

Date Posted: 11/6/2010 11:18 PM ET
Member Since: 12/23/2005
Posts: 3,003
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I do not trust sender number one.  I've heard that story before!

Date Posted: 11/7/2010 1:41 AM ET
Member Since: 8/26/2006
Posts: 9,325
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When the sender didn't meet the deadline for marking the book mailed, the book was placed back on your wish list.  I'm a little late with the advice now, but if it ever happens again, you can go into your wish list and place the book on individual wish list hold.  That buys you the time to find out if the first book is actually going to arrive in your mail box.  A few weeks later, you can either take the book off hold, keeping your spot in the WL line, or you can delete it from your WL if it arrived.

When a book arrives from a canceled transaction, rather than buddying the sender a credit, mark it received from your transactions archive.  (Check to be sure the name on the package matches the name of the sender in the transaction.  You may have more than one canceled transaction for the same title.)  And if you do end up getting two copies because the sender didn't mark it mailed, you have the option of not marking the canceled transaction "received."  That's one of a very few scenarios where we're allowed to not mark a book received when it arrives.

Date Posted: 11/7/2010 12:31 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Well, if you end up with two copies of the book, you know you can post them and they will go quickly since there are 176 people on the wait list.  A little more hassle for you, but you won't lose out on anything in the end.

Date Posted: 11/10/2010 7:40 AM ET
Member Since: 6/15/2009
Posts: 61
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A little update for you all..

 

Still haven't received the book for the 1st member, and now the 2nd member never mailed my book either - well as far as I know. The 2nd order was cancelled. I have never had this happen before. So back on the wishlist I go again. I found that I wished for this book on 02/18/10; so I have been waiting a while!

 

Let's hope that the third time is the charm. Maybe I'll get the book before 2011. :-/

Date Posted: 11/10/2010 8:45 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Sorry for your hassel.  Sounds like sender #1 needs a reminder at how things work around here.

-RD

Date Posted: 11/10/2010 9:53 AM ET
Member Since: 6/15/2009
Posts: 61
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Rob - and apparently Sender #2!

 

I have never had this happen before with one, let alone two senders!

Date Posted: 11/10/2010 10:45 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Good Point.

Date Posted: 11/22/2010 7:44 PM ET
Member Since: 6/15/2009
Posts: 61
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So - I'm having the worst luck ever. I finally received a book - from the 3rd sender...but it has a lot of water damage and I now is unpostable. I sent the sender a message - no reply yet. So back on the wishlist I go... :(