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Working with Difficult People (Worksmart Series)
Working with Difficult People - Worksmart Series Author:Michael S. Dobson, Michael S. Dobson, William Lundin Ph.D., William Lundin Ph.D., Kathleen Lundin, Kathleen Lundin Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. Now, any amployee can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide.