I'm a huge fan of Daniel Goleman and the concept of emotional intelligence, and I think this is an excellent study of the emotional intelligence skills that truly make the difference between failure and success at work.
The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.