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Topic: Wrong Address

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Subject: Wrong Address
Date Posted: 4/17/2010 10:39 AM ET
Member Since: 10/25/2008
Posts: 1
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I send a book to the address it said and it got return to me and I sent a message to the person and she said oh sorry that's not my address, and she still has the wrong address on the site. Should I ask for a credit?

Date Posted: 4/17/2010 10:41 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I'd certainly get in touch with the PBS team and forward the PM where she says that.  Tell them what you just said here.


Date Posted: 4/17/2010 11:04 AM ET
Member Since: 4/25/2007
Posts: 11,696
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Yes, definitely use the "contact us" link at the bottom of this page to send a note to the PBS team about it.  Copy/paste that PM from the other member there although they can see the PM if they want to.

I found this over in the Help docs:

It is the requestor's responsibility to provide a correct, dependable address to senders.

  • If you make an error and provide the wrong address, you should correct this as soon as possible, using one of the methods above.
  • If the book you requested is returned to the sender because of an incorrect address, the sender is not obligated to re-send the book to you.
  • If a requestor uses a nonworking address to request too many books, or makes this mistake too many times, this can jeopardize PBS membership.

Looks like you don't have to re-send them the book.  It'd be nice, since it was their error, if they gave you a credit for the postage you spent.  Doesn't look like they have to though.