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Topic: Wrong Book - PB instead of HB

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Subject: Wrong Book - PB instead of HB
Date Posted: 9/5/2007 7:45 PM ET
Member Since: 6/29/2005
Posts: 64
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I just received a book that was from my wish list.  My wish list had the hardback version listed.  In the mail today, I recd the PB version.  I checked the ISBN to see if it was a mistake - but the ISBNs don't match.  So, besides that - the book is water damaged.  So, do I mark it recd with a problem?  From reading the help center - that's what I'm thinking I should do. 

Date Posted: 9/5/2007 7:49 PM ET
Member Since: 11/10/2006
Posts: 2,947
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If it were me I would go with "wrong book" since the Help Center specifically refers to wrong ISBNs -

Wrong-book transactions:

A "wrong book" at PBS means a book that does not match its listing in the PBS Database in one or more of the FOUR necessary aspects:  ISBN, Title, Author and Booktype. 

  • Nothing else about a listing needs to match
  • Cover image does not have to match
  • Publisher does not have to match
  • Publication date does not have to match.

 

 

This makes it an Official Problem where R&R can intervene if necessary.

Date Posted: 9/5/2007 7:50 PM ET
Member Since: 5/22/2007
Posts: 9,682
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That's odd Jackie. I just came on here to ask a similar question. I rec'd a book today via a BOB swap and I had requested the paperback and I got the hardback instead. I went to check the ISBN of the hardback and it says it's paperback! Now I don't know how to list it.

In answer to your question about the water damaged book, water damaged books aren't allowed to be swapped, so you might want to contact the person who sent it to you and maybe they can give you back your credit.

Date Posted: 9/5/2007 7:51 PM ET
Member Since: 6/29/2005
Posts: 64
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Will R&R intervene with a wrong book sent problem?

jackie

Date Posted: 9/5/2007 7:54 PM ET
Member Since: 6/29/2005
Posts: 64
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If it wasn't for the water damage - I would have marked the book recd with a problem - wrong book, but not worried about asking for a credit back.  While I would have preferred a HB for this book, a PB isn't going to kill me. I seem to be on my cycle of bad books lately!!!

 

jackie

Date Posted: 9/5/2007 8:46 PM ET
Member Since: 12/7/2005
Posts: 7,143
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Jackie, I do hope you'll mark it wrong book so at least r&r can keep track of it incase this person does it often.

Date Posted: 9/5/2007 8:57 PM ET
Member Since: 6/29/2005
Posts: 64
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I did mark it as the wrong book and I asked for my credit back.  Cross your fingers!!!

 

jackie

Date Posted: 9/6/2007 3:10 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Ivy, it would seem that the publisher of your book is one of those idiots that reuse the ISBN for more than one binding. This is discussed in the Help Center, but the short answer is you must list it manually as if it DID NOT HAVE an ISBN. Only one book in the PBS database can be assigned to a particular ISBN and the first one posted, gets it. The ones after it, have to be manually entered. HTH Feel free to PM me if you need more help, or just post here.

Date Posted: 9/6/2007 9:28 AM ET
Member Since: 5/15/2007
Posts: 88
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Sherry, 

That helps me as I had the same problem and was just sort of wondering what to do.  Thanks! 

 

 

Date Posted: 9/6/2007 10:06 AM ET
Member Since: 2/15/2006
Posts: 651
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Will R&R intervene with a wrong book sent problem?

No. It's up to you to ask for your credit back and hope that the sender refunds it. I wish R&R would give refunds for wrong books like they do for wrong CDs over at SACD, but with the huge membership numbers here at PBS I can see why they don't get involved.

Date Posted: 9/6/2007 10:38 AM ET
Member Since: 12/31/2005
Posts: 12
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Sometimes the hardback isbn is used for the paperback bookclub edition.  So the lister has done nothing "wrong"--except maybe not paid attention!

Date Posted: 9/6/2007 11:11 AM ET
Member Since: 8/16/2007
Posts: 15,178
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Actually they have done something wrong, they've listed a book they don't have and sent a book that wasn't requested. Did they do it intentionally, hopefully not, but they are still the one in the wrong and need to return the credit. Even if the ISBN matches, it is very clearly stated that, in this case, the book needs to be posted without a ISBN to show the proper binding. I didn't pay enough attention to notice that the book that came up was not the one I owned and didn't pay enough attention to see the great big warning that the ISBN, title, author, AND book type must match doesn't negate the fact that the book was not the one requested. There are many places to catch this, when the book is posted, when the book is requested and when the book is sent. We all make errors and in the grand scheme of life, this won't mess up the world, but it is irksome that someone loses their spot in the wishlist line because some incorrectly posted a book and sent a book that was not requested.

Date Posted: 9/6/2007 12:03 PM ET
Member Since: 6/29/2005
Posts: 64
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In this case the ISBN listed on the book does NOT match the ISBN on the book that is supposed to have been sent to me. 

Date Posted: 9/7/2007 7:19 AM ET
Member Since: 6/29/2005
Posts: 64
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Ok...I'm frustrated now.....The senders excuse was

This was actually the condition i received it from another member. I didnt find any problems with reading it. And I posted it as the paperback so I am sorry they informed you the hardcover was available.

 

jackie

Date Posted: 9/7/2007 8:08 AM ET
Member Since: 6/13/2007
Posts: 905
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jackie,

 it may be worth a try to direct them to this thread.  it may help if they read others stating that it is not ok to post a book that is water damaged (even tho' it didn't bother them) or the wrong version of a book. 

Date Posted: 9/7/2007 9:15 AM ET
Member Since: 11/10/2006
Posts: 2,947
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What I meant by R&R intervening was that per the Help Center, under Offical Problems it states:

 

  • Doing this grants credit to the sender; it also records a Problem swap on his or her account record.
    • We will not adjudicate individual problem swaps
    • We will intervene if a sender's account shows a pattern of problem sending

Wheras under Unofficial Problems it states:

 

  • Use the "comments" box at the bottom of the Book Received page to provide more information about the swap
    • only we will see the survey information you provide.
  • This will not record the transaction as a problem, but we will review the comments if the sender's account is flagged for a pattern of problem sending.

So, an Official Problem automatically "tags" the sender's account, an Unofficial Problem only if account already flagged.



Last Edited on: 9/7/07 9:16 AM ET - Total times edited: 1
Date Posted: 9/7/2007 1:07 PM ET
Member Since: 3/13/2006
Posts: 2,024
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How frustrating, Jackie, but a good reminder that even when we're posting off of our TBR list books originally received through PBS we still need to double check the vitals -- title, author, binding and ISBN!

Date Posted: 9/7/2007 2:13 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Jackie, be sure to repeat the old adage, that "Two wrongs do not make a right" Just because the got it that way, and just because they relisted it the same way it was listed when they ordered it, does NOT make it ok for them to do the same to another member. The BOOK should have stopped with them!

Date Posted: 9/7/2007 2:37 PM ET
Member Since: 1/8/2007
Posts: 8,139
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This was actually the condition i received it from another member.

This is one reason I'd like to see them change "Damaged by Sender" to "Does not meet PBS Posting Guidelines". It implies that once you receive the damaged book that you can post it again, because you weren't the one who damaged it.