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Topic: wrong book received

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Subject: wrong book received
Date Posted: 11/14/2009 2:59 AM ET
Member Since: 7/17/2009
Posts: 4
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I requested a hardcover and received a paperback...now what?  I'm new to PBS but on SwapADVD, there is an option to mark a title "received but with a problem".  I really wanted the hardcover.

Date Posted: 11/14/2009 3:33 AM ET
Member Since: 5/14/2009
Posts: 6,852
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Hi Rebecca, there is a option for RWAP.  Click on the button Received, then you have the option to mark it Received with a problem , then wrong book.  In the note area, explain that it was not the binding you ordered and ask for your credit back.

Here is the help doc covering what should be done. 

There is a problem with the book I received

If the sender wants the book back, they need to send you an additonal credit to cover the postage.

Date Posted: 11/14/2009 3:59 AM ET
Member Since: 7/17/2009
Posts: 4
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thank you!