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Topic: Wrong book sent, now what?

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Subject: Wrong book sent, now what?
Date Posted: 7/30/2010 4:03 PM ET
Member Since: 6/12/2010
Posts: 56
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Hi, all!  I ordered three books (in a series) from the same person- they are numbers 2,3, and 4 in the series.  I had read the first one previously and really enjoyed (from a different member).  I searched until I found someone who had the next several.  Ok, so I ordered them and what did he send me- #1,3, and 4 in the series.  Ugh.....  of course they have to be read in order, too!  So, I marked 3 and 4 recieved, but PM'd the sender about sending the wrong book.  That was two days ago, haven't heard a peep since.  So, what should I do?? 

 

Thanks!

Date Posted: 7/30/2010 4:11 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Shouldn't you have marked the other book as RWAP--wrong book?

Date Posted: 7/30/2010 4:20 PM ET
Member Since: 4/7/2008
Posts: 15,690
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No, Dawn. RWAP - wrong book is only when you get the wrong version of a book (ISBN, booktype, etc.) but it's still the same book you wanted. If you get a totally different book from the one you requested, you shouldn't mark it received.

From the Help Docs:

A "wrong book" at PBS means a book that does not match its listing in the PBS Database in one or more of the FOUR necessary aspects:  ISBN, Title, Author and Booktype. A Wrong Book is also a book that was inappropriate for posting at PBS (but not because of its condition): for example, an Advanced Reader Copy, or a leaflet/pamphlet/booklet without ISBNs.

If you receive a book you did not request at all (totally wrong title), please see I received a book I didn't request! for instructions.



Last Edited on: 7/30/10 4:24 PM ET - Total times edited: 4
Date Posted: 7/30/2010 4:22 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I believe in this instance the OP has handled the situation appropriately thus far.  Having not received the book requested, there's nothing to mark received where that particular title is concerned.  If I understand it correctly I think the Wrong Book designation is meant for cases in which, for example, a requester receives the right title but the wrong binding or ISBN.  I would suggest waiting a few more days before perhaps sending another polite message about the problem, waiting a few more days and then contacting PBS directly about the matter (as you would following up a damaged book problem swap after waiting a week without a response).

Date Posted: 7/30/2010 4:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If they never responsd you'll get the credit back for the one that you didn't mark received when it goes lost. 

Date Posted: 7/30/2010 10:48 PM ET
Member Since: 6/12/2010
Posts: 56
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I just feel bad b/c I'm sure it's just a mistake.  In fact, the book he DID send is still showing as available on his posted books.  I suppose I'll just send him another PM tomorrow and hope he gets back to me.  I just hope he's not on vacation! smiley

Date Posted: 7/31/2010 4:35 AM ET
Member Since: 11/14/2005
Posts: 6,421
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When you look at your PMs page, you can click the button to show "Unread" PMs and you will see a checkmark by the PM you sent to him if he has not read it yet, thereby telling you if he might be out of town or whatever, but hasn't read it yet. I wouldn't take any action until atleast 5 days after you've sent the PM, even if it shows he hasn't read it. Then send another. At that point then you send a PM to PBS stating that he hasn't responded to you. Just because he hasn't read the PM on PBS doesn't mean he hasn't seen it at all, as PBS does send the first portion of a PM to you, if you have it set to send you notification of PMs you've received, and he could well have received the email and know what you want and just not be reading it, so that he can say he didn't see it, even tho he read the info in the email. PBS will send him an email letting him know that he has correspondence that he needs to log in and read. Which then gives him no more outs and he will have to answer you or jeapordize his membership.

ETA: I agree with you, that it was very probably a mistake, but it is one he does need to correct. When the rest of us make mistakes we are expected to own up to them like grownups and make them right, and so should he. Do not feel under any obligation, btw, to return book #1 to him at your expense. He's the one that sent it incorrectly, he's the one that should pay for the return, or just let it go. It is not up to you to pay for returning the book according to PBS rules, just so you know ahead of time.



Last Edited on: 7/31/10 4:38 AM ET - Total times edited: 1
Date Posted: 7/31/2010 10:47 AM ET
Member Since: 6/12/2010
Posts: 56
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It does show a checkmark next to the PM I sent to him.  Ugh....it's so frustrating having the 3rd and 4th book in the series, but not the second one!!

 

Thanks for all of your help!!

Date Posted: 8/1/2010 7:35 PM ET
Member Since: 6/12/2010
Posts: 56
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I just PM'd him again.  I got the book from the library yesterday and finished reading it today.  I told him to not send it and please give me back the credit.  I also told him if he'd like the (wrong) book back that he sent, I would send it after he added an additional credit.  Does that sound okay??

 

thanks!

Date Posted: 8/1/2010 9:46 PM ET
Member Since: 8/26/2006
Posts: 9,337
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If you didn't mark the "wrong book" received, then he doesn't have to return your credit.  Once the book goes "lost" -- 26 days after he marked it mailed -- you'll automatically get your credit back.