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Topic: wrong book sent

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Subject: wrong book sent
Date Posted: 3/6/2010 9:12 AM ET
Member Since: 12/9/2006
Posts: 368
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When someone sends the wrong book to you, and they let you know that the other person is sending the wrong book they received  - yours - to you, are you supposed to then send the wrong book you received to the right person? I hope this isn't too confusing with all the "rights" and "wrongs!" It seems like I will be pay sending twice - a credit and also postage for a TPB. I have been asked to send the book when I receive it.  If I weren't on fixed income, I wouldn't even ask. Thank you for your help.

Date Posted: 3/6/2010 9:16 AM ET
Member Since: 1/11/2006
Posts: 399
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Please see my last post - the Help Center states to mark received once the transactions are complete no matter how it is resolved (by cross shipping, ordering another copy or posting to the correct member's WL.  In any event, you don't have to ship without reimbursement, but I completely sporked the receiving portion.

It happens, Margaretann - usually in those situations the person who mixed up the labels (which is the most common reason) will contact both parties and ask if it is OK for them to send the books to each other (sending out other people's addresses without their permission is a no no).  If they agree, the original sender should refund BOTH a credit to cover the cost of their postage.  The other alternative (which is actually a bit better since the transactions are recorded, but may not be possible if they are wishlisted books without exchanging information) if the two don't agree is to refund the credits so that they can reorder the book.

Their mistake, not yours and you aren't required to fix it on your dime.  Edit - Oh, and they should NEVER have given your mailing information without your prior permission - I  might gently suggest the above options to them.  They may well be new and it not have occurred to them.



Last Edited on: 3/6/10 11:11 AM ET - Total times edited: 3
Date Posted: 3/6/2010 9:43 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I hope you didn't mark the book received?  If you get a completely wrong book then you don't mark it received-how can you when you didn't get teh book?  Then you'll get your credit back when it goes lost-if the 3rd person doesn't send the book to you by then.  If you marked it received: the original sender should refund 2 credits: 1 to cover the credit you paid for hte book you didn't get and 1 to cover the postage to get the book to the right person.  They should do the same for the other person you need to swap books with. 

This happened to me when I first joined.  I didn't mark the book I ordered as received.  What we did was, (which was made easier by the fact that the invoices were on the right book and she just swapped the top label)-we just ordered the books from each other.  Neither was WL.  So I got a credit refund on the book I ordered (as did the 3rd person) and then I got a credit from the person who got my book and vice versa.  So the 2 requestors were in teh same credit position as before and with the correct books The sender ended up out 2 books and 2 credits.

Date Posted: 3/6/2010 10:09 AM ET
Member Since: 1/11/2006
Posts: 399
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Mary, isn't there a "Wrong Book" RWAP?  Just me, but I'd prefer getting my credit back if the sender was amenable and using one of the above methods to waiting a month for a goes missing to return the credit.  I realize the first relies on the sender, but they obviously know there was an error so it should be something that can be worked out - or at least I'd hope so.

Date Posted: 3/6/2010 10:43 AM ET
Member Since: 8/16/2007
Posts: 15,194
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You should not mark a completely wrong book as received at all. Contact the sender and let them know that you will send it on, but only if they pay for the postage. They can Paypal it if you both have that or send a credit to cover it. Once you have the book you requested, then you should mark it received, if you never get it, it goes lost and you get your credit back. If you incorrectly mark it as RWAP-wrong book, then ask that the credit be refunded and that would be the compensation to mail the book to the correct person. The problem with marking it RWAP is that if you never get you book, then there isn't a way for thatcredit to come back to you and you'd have to go back to the sender and ask for another one.



Last Edited on: 3/6/10 10:44 AM ET - Total times edited: 1
Date Posted: 3/6/2010 11:07 AM ET
Member Since: 1/11/2006
Posts: 399
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Thanks, Melanie - I checked the Help Center and you and Mary are dead on - I've never been on the swapped sending end of a transaction though I've been on the receiving end and worked it out through PM with the recipients cross shipping and the sender buddying a credit to both.  I honestly don't remember if we marked it received before or after, but that makes perfect sense to wait until the cross exchange is complete.  I really would hate to have to wait a month on a credit for a missing (not that I'm ever low on credits) but I can absolutely see the logic now that I think about it.

I stand corrected. :)

Date Posted: 3/6/2010 1:01 PM ET
Member Since: 11/5/2009
Posts: 1,083
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You are under no obligation to send the wrong book to the other recipient.  If that's what the sender wants you to do, they need to send you a credit to reimburse you for the postage to send the book on to the other recipient. 

Date Posted: 3/6/2010 1:22 PM ET
Member Since: 12/23/2005
Posts: 3,009
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I hate when that happens because of the extra expense.  I buddied you a gift.  I remember fondly the year you helped me out! :-)

Date Posted: 3/6/2010 1:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think the wrong book option is for when they send the wrong ISBN/binding but it's the same book you ordered.  Like sending you a paperback when you ordered a hardcover. Because technically you got the book you ordered just not the right version.

Date Posted: 3/6/2010 2:45 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Good answers