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Topic: Got wrong book, still no response

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Subject: Got wrong book, still no response
Date Posted: 9/11/2007 12:58 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Am I being impatient?  I got a wrong book on Sat.  PM'd the sender.  On Mon after reading some posts here I hit the "Was Book Received" button and then clicked on "received wrong book" button.  Sent a pm no response.  Sent another pm this morning.  What happens if I get no response? I'm getting PM from other people asking me if I got their book because they also got the wrong book.  This seems like a cronic problem.  And what really irks me is that it was such a stupid mistake.  The PBS printed receipt thing w/my name and the book I ordered in bold letters was right on top the book. The title being clearly marked and noticable as not matching.  I have absolutely no interest in the book I received.

Date Posted: 9/11/2007 1:22 PM ET
Member Since: 1/14/2007
Posts: 16,542
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Mary; This is from the Help Center. Check out the last paragraph. If the sender does not respond to you within one week, contact R&R.

There is a problem with a book I received!

The vast majority of swaps take place without a problem at PBS.  But of course nothing is perfect! 

  • "Unofficial" problems (books that are postmarked late, that arrive postage-due) are marked received normally, and the problem(s) can be described in the optional "survey" portion on the lower part of the Book Received page. 

Books that arrive after having been declared lost, or that arrive after having been canceled, are not considered "problem swaps".

We cannot mediate individual problem swaps at PBS.  We can't adjudicate from a distance; moreover, the club is large enough that even intervening in the small percentage of disputed transactions would not be possible time-wise.  This is why marking a problem swap received "with a problem" is so important: if a sender's account shows a pattern of problems, we will intervene and the sender may be expelled from the club. 

If a book you requested with a credit arrives with a problem, you need to PM the sender (instructions below).  If the sender does not respond to your PM within a week, let us know.  Non-response to PMs that clearly ask for a response acts as a "double black mark" on a sender's account, and non-response from a sender after this pattern is established in his/her account will be taken as admission of fault.   We will intervene in those cases.



Last Edited on: 9/11/07 1:23 PM ET - Total times edited: 1
Date Posted: 9/11/2007 7:06 PM ET
Member Since: 2/16/2006
Posts: 1,956
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And what really irks me is that it was such a stupid mistake. 

I have to confess that I have been guilty of this "stupid" mistake,  but it was an honest mistake.  I was sending 6 books out at the same time, and I accidentally switched two of the wrappers before I taped them to the envelopes. 

Date Posted: 9/11/2007 7:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well I guess that was a little insensitive. I just don't get how it could say the right books name in bold writing, literally right under the wrong books title and not be noticed.  If there was no receipt paper in there then I could see that she mixed up 2 books when addressing them. Also this is an odd sized book. 

 

I finally got a reply with a solution offered by the sender.  I think I might be too impatient for PBS.  I'm an instant gratification type person.