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Topic: wrong book

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Subject: wrong book
Date Posted: 1/5/2012 3:34 PM ET
Member Since: 12/22/2011
Posts: 7
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I am new and confused.I got 2 books from the same person.One book is right and the other one is wrong.I already gave credit for the right one but how do I contact her again to tell her she sent me someone else's book.I ordered so many so it could have been one I ordered.The slips inside are duplicates of the right book.HELP

Date Posted: 1/5/2012 3:49 PM ET
Member Since: 2/2/2007
Posts: 2,667
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click on the  "my account" tab and click on transaction archive.  It lists the books you have sent and received.  Look for the book that you already marked received and to the right should have their user name and a button that says PM.  You can click on the PM button and send her a message about the second book.



Last Edited on: 1/5/12 3:50 PM ET - Total times edited: 1
Date Posted: 1/5/2012 10:04 PM ET
Member Since: 10/26/2008
Posts: 9,884
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FYI If she wants you to send her the book back, she needs to give you a credit to cover the postage. Welcome to PBS!
Date Posted: 1/5/2012 10:58 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Usually you wouldn't be sending the book back. The person would just send you the address of the person who was supposed to get the book and a credit to cover the postage and you'd send it on so the person who is waiting for it will get their book.

Date Posted: 1/6/2012 5:59 AM ET
Member Since: 8/26/2006
Posts: 9,333
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yes What Melanie said.

 

There's some good info in this help doc "I received a book I didn't request"

 

 



Last Edited on: 1/6/12 9:50 PM ET - Total times edited: 1