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Topic: Wrong class of mail

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Subject: Wrong class of mail
Date Posted: 11/29/2012 7:54 PM ET
Member Since: 10/26/2008
Posts: 459
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I have 2 books recently returned because of postage due.  One didn't make it out of my town and the other made it all the way to the destination then returned. I print  my postage with PBS always but as of late it seems that they posting the wrong weight and sending books that should go Media mail as First Class.  Now I just got back a book that is first class and it is now saying I owe another 3.27.  How do I get credit for the postage I paid but designate it now Media mail because it should have been Media mail not First class due to the weight.

Date Posted: 11/29/2012 8:11 PM ET
Member Since: 7/30/2007
Posts: 4,275
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are you using/reusing Priority Mail supplies? If so, Priority Rates apply

are you using delivery confirmation? are the books large enough for DC? if not, they would be rated up to Priority Rates

 

There are lots of variables involved here and without seeing the actual package, there is really no way of telling exactly why it would be rated up.

Date Posted: 11/29/2012 9:04 PM ET
Member Since: 10/26/2008
Posts: 459
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  • Paperback
  • Publisher: Sterling Publishing Co Inc (2005)
  • ISBN-10: 1402731213
  • ISBN-13: 978-1402731211
  • ASIN: B002BEV5CK
  • Product Dimensions: 10.8 x 8.4 x 0.3 inches
  • Shipping Weight: 14.4 ounces

This is the stats from Amazon for the book.  PBS listed it as 6.7 oz which classified it for First Class.....wrong weight.....

So my question is that I paid for the postage thru PBS, got credit, mailed and now returned because obviously the postage was wrong, should have gone 1 lbs media rate. So what do I do now?  this same scenario happened the day before as well for a book I mailed, but only 68 cents difference so I just paid it,  But this book needs another 3.76 to mail it at first Class. 

I paid PBS already 2.41 for Frist class (yes it met all the requirements to do so) I don't want to add the 3.76 more to get it where it needs to be. How can this be fixed?

 

 

Date Posted: 11/29/2012 10:15 PM ET
Member Since: 7/30/2007
Posts: 4,275
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You will have to pay the 1 pound media mail rate to remail it. 

you as the mailer have the responsibility to use the correct weight and postage. You paid for the "round trip" which was to the mailers and back to you. The post office didn't make a mistake, you passed on the mistake that PBS had. It's not the post offices responsibility to remail it or to credit the postage that was used by them to transport and handle the package. 

I know it's frustrating, but be mad at the right person, ultimately that person is you. Yes, PBS had inaccurate info, but you didn't double-check it.

 Here is what PBS says about it:

 

The *recommended postage* on my wrapper is/was wrong!

 

 

 

The 'recommended postage' on the PBS wrapper is usually correct, but not always. Our database is compiled elsewhere, and it includes some inaccuracies, including the weight of some books. The weight of a book as recorded in the database determines the "required postage" that appears on the PBS Wrapper.

You can see, and adjust, the weight estimate on the Wrapper Settings page when you go to print a wrapper.  Adjusting it to the correct weight will ensure that correct postage prints out.  If you do not have a postal scale, you can take the wrapped book to the PO to be weighed.

This is particularly important if you are using PBS Printed Postage--check and adjust the weight before you print!  Printed Postage can't be refunded after it is printed.

If you want to change the weight of the book in the database permanently, so that no one else has trouble with this for this book in future, you can submit a correction to our Data Correction volunteers.

  • To submit the correct weight of a book to the PBS Database:
  1. Click "More Options" to the right of the book cover image on the Book Details page and choose Edit Book Data from the dropdown menu(you can also access Edit Book Data from the Member Tools page, which is linked from the bottom of any page on the site).
  2. Enter the ISBN for the book and click Next->
  3. Enter/adjust the weight of the book (this will be on your postal receipt) on the next page, leaving any correct information in place
  4. Click Submit.


Please know that any effort you make to improve the accuracy of the database is greatly appreciated.

 

Let me repeat the most important part:

 

This is particularly important if you are using PBS Printed Postage--check and adjust the weight before you print!  Printed Postage can't be refunded after it is printed.

 

Is the postage amount shown on the PBS wrapper always correct?

 

Usually, but not always.

  • Our database is compiled elsewhere, and it includes some inaccuracies, including the weight of some books.
  • The weight of a book as recorded in the PBS database determines the "recommended postage" that appears on the PBS wrapper.
  • If the book itself weighs close to the "pound" mark (very close to 1 lb or very close to 2 lbs, for example), the Wrapping materials can actually put the wrapped book into the next higher postal rate. 
  • You can see the estimated weight on the Wrapper Settings page that comes up when you click Print Wrapper on the request.
    • You can adjust the weight there and the postage that will print out on the wrapper will change accordingly.
    • This will not change the weight of the book in the database; it will change the weight of your shipment.

If you suspect that the "recommended postage" on the PBS Wrapper is incorrect:

  • Please weigh your package and check the weight on the Wrapper Settings page (you see this page when you click Print Wrapper or RePrint Wrapper on the request).
  • You can also have your package weighed at the Post Office, to be sure that correct postage is applied.
  • The estimated weight on the Wrapper Settings page includes a small amount for packaging materials
    • If the estimated weight on the Wrapper Settings page is 7 ounces or less, First-Class Parcel rate will print out.
    • You will see the postage amount on the Wrapper Settings page before you print the wrapper.

If the postage you have to pay differs from the "recommended postage" on the PBS Wrapper:

  • First, be sure you were charged the appropriate (MediaMail or First-Class Parcel) rate.
  • If you were charged the appropriate rate, and the weight on the Wrapper Settings page was inaccurate, please help us correct the database for other members who will mail this book in the future!
  • To submit the correct weight of a book to the database:
  1. Click "More Options" to the right of the book cover image on the Book Details page and choose Edit Book Data from the dropdown menu (you can also access Edit Book Data from the Member Tools page, which is linked from the bottom of any page on the site).
  2. Enter the ISBN for the book and click 
  3. Enter/adjust the weight of the book (this will be on your postal receipt) on the next page, leaving any correct information in place
  4. Click .
mistie -
Date Posted: 11/29/2012 10:20 PM ET
Member Since: 9/27/2007
Posts: 2,017
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This is not a solution for your current problem, but a recommendation so it doesn't happen again.

The weights given on the PBS site are very often wrong, and if you rely on them, you will find the postage you are printing for a package will often be incorrect  - personally, I would weigh any package before printing first class postage from the site. Also, if there was a chance the package would be over 1lb, I would also weigh to check. ( I thought there was some disclaimer on the postage page that weights were an estimate only, but I may be mistaken)

As for your current situation, I would suggest you need to change the package so it is marked media mail, and then pay $2.47 to send it again. I believe that, if you wanted to help fix the incorrect data, you could submit a book data edit to correct the weight PBS has on file

There is quite a big difference between 6.7oz & 14.4oz - I'm surprised you didn't realise "hey, this seems too heavy for first class to be the cheapest option" at the time of printing postage.

Date Posted: 11/30/2012 8:30 AM ET
Member Since: 10/26/2008
Posts: 459
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Yes very frustrating especially when you pay for the service.  I know it is a reduced DC rate but stll paying a  price for the convenience.But seems the accuracy rate is dropping for me.  I will probably just mail from the PO from now on.

Date Posted: 11/30/2012 3:05 PM ET
Member Since: 9/25/2008
Posts: 3,514
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You could also buy a scale and weigh your package yourself then put the correct weight in to buy postage. PBS estimated weights are never accurate for me sometimes they are way over or not enough. But it is my responsibility to buy the correct amount of postage for my package.

 

Date Posted: 11/30/2012 8:45 PM ET
Member Since: 9/22/2010
Posts: 2,938
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I have found that most PBS weights are close on. Remember, that most Media Mail postage increases only come about if the book goes into the next pound. Before I bought a scale, I always just printed the label with DC and paid at the Post Office. Now I usually buy the postage if it is First Class, as it saves a few pennies, but most Media Mail I still just pay for DC and buy the postage at the PO.  However, the lowest weight Media Mail actually is often cheaper if you pay for First Class through PBS due to the discounted postage rate.

I usually only pay for Media Mail postage through PBS if the book can fit through the slot on the area mailbox in my cul-de-sac or the slightly larger one in a neighborhood about 400 yards away. However, I usually only do this if I know I can't get to the PO due to my own or a family illness. Most hardbacks won't fit in those slots so I have to take them to the PO anyway, often just due to the weight. I once waited for the mail lady to drop by the mailbox and she took the heavy book with the postage paid. So many books come to me that even the alternate carriers know who I am. And a couple of them I have even convinced to become members.

 



Last Edited on: 11/30/12 8:46 PM ET - Total times edited: 3