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Topic: wrong edition?

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Subject: wrong edition?
Date Posted: 7/8/2010 8:10 AM ET
Member Since: 6/13/2009
Posts: 502
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 If the book I requested was supposed to be a paperback.....and a hardcover book arrived instead, is that ok?  Its not what I wanted as this was a "beach bag read" for me and I prefer paperbacks as they are lighter & fit better into my carrybag.

is it wrong to mark this as RWAP?

Date Posted: 7/8/2010 8:46 AM ET
Member Since: 11/21/2007
Posts: 7,310
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You should and MUST mark it RWAP. You did not get the format you requested. PB and HC should have different ISBNs. Unless you received a book club edition. If so, the sender should have PMed you asking if you wanted a different format.

Date Posted: 7/8/2010 9:03 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:33 PM ET - Total times edited: 2
Date Posted: 7/8/2010 9:17 AM ET
Member Since: 6/13/2009
Posts: 502
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My Husband's Girlfriend: A Novel
Author: Cydney Rax
ISBN-13: 9781400082193
ISBN-10: 1400082196
Book Type: Paperback
 
Thanks all ....so yes, according to my memory (haha) and the PBS notations above I should have recieved a paperback copy like I wanted. I will mark it as RWAP and politely ask for my credit back ....hopefully I will get my paperback edition soon! Anyone interested in the hardcover edition??
Subject: I don't understand
Date Posted: 7/8/2010 12:17 PM ET
Member Since: 2/11/2007
Posts: 808
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"Unless you received a book club edition. If so, the sender should have PMed you asking if you wanted a different format."

 

I thought Book Club editions have no ISBN's of their own, so must be traded under a system-generated ISBN clearly showing "Hardcover" as the format? Am I missing something?

Date Posted: 7/8/2010 12:25 PM ET
Member Since: 8/16/2007
Posts: 15,185
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John - older book club editions often don't have ISBNs, the new ones often bear the same ISBN as the regular book. You are correct that if the BCE is not the same binding that PBS lists, it needs to be posted via the book without an ISBN method. Jason is incorrect that it can be posted and a PM sent to ask if they want a different binding. It clearly states when you post a book that binding Type is one of the things that MUST match EXACTLY or the ISBN cannot be used to post the book. The requester should not be tied up dealing with someone posting a book incorrectly and the PMing to try to get them to take something that they didn't request.

Date Posted: 7/8/2010 12:33 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<I thought Book Club editions have no ISBN's of their own, so must be traded under a system-generated ISBN clearly showing "Hardcover" as the format? Am I missing something?>>

Many book club editions do have ISBNs, however you often have to look inside on the back of the title page to find them, as book club publishers usually do not put them above the barcode on the back cover or dustjacket.

You are correct that any book which does not have an ISBN must be posted as a "non-ISBN" book, which gives it a unique system-generated code for use on PBS only, and includes the appropriate binding type (not all book club editions are hardcover).

Cheers,

Catt

 

ETA: was typing at the same time as Melanie -- what she said :-)



Last Edited on: 7/8/10 12:34 PM ET - Total times edited: 1
Date Posted: 7/9/2010 7:27 AM ET
Member Since: 6/13/2009
Posts: 502
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Mailed From: NC Mailed To: CT Request Date: 6/30/2010 3:07 AM ET Alternate Date: 7/5/2010 12:00 AM ET Wrapper Printing(s): 7/2/2010 9:58 AM ET Date Mailed: 7/3/2010 12:39 AM ET Date Received: 7/8/2010 9:31 AM ET Request Dialogue Tammie F. (scubagirl13) - Greenwich, CT to @ 9:32 AM ET The member to whom you shipped your book 'My Husband's Girlfriend: A Novel' has sent you this personal message

Me:     . thank you for shipping the book....however, I was supposed to recieve a paperback edition of this title not the hardcover you shipped. please return my credit.

Sender:   You're welcome, Tammie. Please feel free to return the book to me. Upon my receipt of the book, I will refund your credit. Thanks.

Me:    Thank you for your prompt reply. According to PBS rules, in order for me to return this book to you...you should first return not only my original credit but also an additional one for the postage I would be paying. Happy to do so once the credits have been applied to my account

Sender:  I sent the book that was requested. I'm am not willing to comply with what you have requested. ----------------------------------------------------------------



Last Edited on: 7/9/10 8:55 AM ET - Total times edited: 1
Date Posted: 7/9/2010 7:31 AM ET
Member Since: 6/13/2009
Posts: 502
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wow...that pasted in a very confusing manner.  If you were able to follow it ...............you will read that first she wanted me to return the book to her THEN she would return my credit (very likely wouldn't happen).    Then after my response that she would first need to give me my original credit plus one for the return postage she states "I am not willing to comply with what you have requested".

any suggestions now? I would have returned to book to her in a heartbeat.......I want and still want a paperback copy of it!!

Date Posted: 7/9/2010 8:45 AM ET
Member Since: 7/31/2007
Posts: 2,690
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First Tammie to keep youself out of trouble you MUST remove all of the individuals information from your most above.  Someone can report that and you would get in trouble.

I would send her one more PM explaining that if you do not get the return credit say in 3 days you'll mark her transaction as unresolved and it will be a second mark on her account.  Send her a copy of the book request and make note that the book you requested was a Paperback and she posted incorrectly.

After that 3 days mark it unresolved and move on.  Nothing else you can do.

Date Posted: 7/9/2010 8:52 AM ET
Member Since: 3/7/2009
Posts: 10,843
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You could also include this information from the Help Center in your reply:

Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

If your book has been marked as a "Wrong Book"

  • This means that the book did not match the listing for the item in one or more of the four necessary aspects: ISBN, Title, Author and Booktype.   Nothing else about a listing needs to match: cover image does not have to match; publisher does not have to match; publication date does not have to match.
    • You can Review the listing you used to Post this book easily from your account:
      • If the book has been marked received,  the transaction will be in your Transaction Archive
      • If it has not been marked received yet, it will be on your Books I've Mailed tab in My Account.
      • In either place you can click the title of the book to see the listing that you used to post the book.
        • You can get to the Transaction Archive by clicking Transaction Archive in the menu that drops down under My Account in the toolbar at the top of any page on the site.  You can read more about how to use the Transaction Archive in the Help Center, accessible from the toolbar at the top of any page on the site.

        • You can get to the Books I've Mailed tab by clicking My Account in the toolbar at the top of any page on the site, and scrolling down if necessary to see this  tab, then clicking it.
    • If your book was listed incorrectly, you should refund the credit.
    • If the wrong booktype came up when you used the ISBN to post this book, then you should read this for instructions on how this book should have been posted
    • If your book was listed as Large Print and the title did not indicate this, this may not be your error: please see this for information.
    • If the book is not merely the wrong version, but a completely different book than the one requested, this happens when a sender puts the wrong book into the wrong wrapper. Please see this.
  • A requestor does NOT have to return the item in a "problem" transaction
    • if the sender wants the item back, he or she should send postage or a credit to pay for its return.
Date Posted: 7/9/2010 8:53 AM ET
Member Since: 6/13/2009
Posts: 502
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i did send her all of the request info plus the copy & pasted notations about the PBS rules .............I will now nicely do a follow up as you suggest with a time limit for a three day return.

 

Thanks!



Last Edited on: 7/9/10 9:02 AM ET - Total times edited: 1
Date Posted: 7/9/2010 3:24 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Well done Tammie.  Unfortunately, somebody has to take the risk in book/credit returns - and since the mistake is the senders it is on her to arrange to cover your postage before you return the book (it's optional for you to agree to do so).