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Topic: Wrong ISBN is Wrong BOOK, correct?

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Subject: Wrong ISBN is Wrong BOOK, correct?
Date Posted: 10/13/2015 8:29 PM ET
Member Since: 8/18/2008
Posts: 7,759
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Every once in a while you get a problem book.  It just happens every so often, right?  However, I must admit, I can't believe Iet this woman get me so worked up over a book.  I need to take a deep breath, but please tell me--I am not wrong in this, am I?  The book's ISBN MUST MATCH, and in this case, I was sent the wrong book.  It was a different ISBN and different size & color (though I'm aware those last 2 don't need to match).  If I got the wrong ISBN, it's a RWAP, end of story.  Please help me figure out a way to get her to understand this (though not sure there's any hope of that).

The book is at school (I'm a school librarian and got it to put in my collection), so will try to find a way to post pictures tomorrow.  Here's the PM log:

Shelia R. (MamaDragon3) - NC  →  XXXXXXX
10/9/2015 @ 7:46 AM ET
 
Problem: Wrong Book--Different Binding or Version

The member to whom you shipped your book 'Mates, Dates, and Cosmic Kisses (Mates, Dates)' has sent you this personal message:

"This book is the wrong ISBN. I was shipped the book ISBN 1853406244, which is a different version. I need the ISBN that was listed, not a version that was posted incorrectly. Make sure to post books by ISBN, not just by title."

You did get credit from the system for sending the book. ***The requestor is asking you to refund credit for this book.***

For more details about this problem and how to handle it, please refer to the email sent about this transaction.

We know that no one intends to send a problem book; we appreciate you working with the requestor to resolve this problem.

Please use the box below to reply to the requestor about this problem transaction:
 
 
 
 
 
 
 
XXXXXX →  Shelia R. (MamaDragon3) - NC
10/9/2015 @ 8:28 AM ET
 
Can you tell me please how the version is the wrong version?
Is the title/author different? Quite often I have books from UK but I only list them using ISBN numbers so your claim confuses me.
 
 
 
 
 
 
Shelia R. (MamaDragon3) - NC  →  XXXXXX
10/11/2015 @ 9:57 PM ET
 
"This book is the wrong ISBN. I was shipped the book ISBN 1853406244, which is a different version. I need the ISBN that was listed, not a version that was posted incorrectly. Make sure to post books by ISBN, not just by title."

As stated above, the book is the correct title, but the wrong ISBN. This version of the book is a different size and style of the books, and since I am getting them for a school library where the style and look matters (they need to match), I needed the ISBN that I ordered. If you search the ISBN above, you will see the book you sent to me (blue cover). The one I ordered and the ISBN you posted has a bright pink cover. The point is, the book is not the one I ordered.
 
 
 
 
 
 
XXXXXX  →  Shelia R. (MamaDragon3) - NC
10/11/2015 @ 10:05 PM ET
 
FYI. I ONLY post books by ISBN. As you know, when you post via ISBN there are lots of OTHER ISBN numbers that also come up for the SAME title. If I post the books by the SAME TITLE it tells me I have duplicates and this is not allowed.
How about you mail the book back to me - the one you don't need etc and then I give you back 2 credits. Very fair I think. Seeing as you can't possibly accept the book. Let me know - sooner rather than later as I am going on holiday soon.
I have never posted a book based on name only and no one has ever had an issue with my ISBN numbers in all the YEARS I have posted.
 
 
 
 
 
 
Shelia R. (MamaDragon3) - NC  →  XXXXXXXXX
10/12/2015 @ 11:00 AM ET
 
Have you looked at the link for the ISBN I posted above? If you have, then you know the book you sent was the blue one, and that there's no way you could have posted that by ISBN, since the pink one is different. I, too, have been a member for years, and know I'm not wrong on this.

I will happily send you the book back if you send me the credits to cover the postage and send me your address.
 
 
 
 
 
 
XXXXXX  →  Shelia R. (MamaDragon3) - NC
 
  10/12/2015 @ 11:08 AM ET

 

So the colour of the book is the issue? Listen love I send about 10 books a week - you got 2 am I right? Your complaint is just with the one? I have no idea what colour books I send.. I just send based on the request. My address is on the envelope or on the record, non?
Please make sure you don't order my books again. 2 credits being sent to you. Please advise me when you send me the book back. I honestly can't believe you have been so nasty over a book WITH THE RIGHT TITLE AND AUTHOR. You obviously have more time on your hands than I do. Let's see if you follow through on mailing me the book back.
Date Posted: 10/13/2015 8:34 PM ET
Member Since: 6/30/2007
Posts: 2,469
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Yes ISBN has to match.

Just say to her, short and to the point: "I ordered ISBN 12345. The book you sent is ISBN 54321. Please return my credit"

Date Posted: 10/13/2015 8:37 PM ET
Member Since: 6/2/2014
Posts: 9,712
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Send it back..she said she'd give you two ..that's your credit plus one for postage..you can't use the book so send it back.



Last Edited on: 10/13/15 8:38 PM ET - Total times edited: 1
Date Posted: 10/13/2015 8:46 PM ET
Member Since: 8/18/2008
Posts: 7,759
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Michele, I do plan to send it back to her.  However, I was trying (unsuccessfully, it seems) to get her to understand that she cannot just repost the book the way she did, that the ISBNs need to match.  I don't want her to do the same thing to someone else.  I know it would be their problem then, but I was trying to take advantage of the teachable moment. wink

Date Posted: 10/13/2015 8:54 PM ET
Member Since: 6/2/2014
Posts: 9,712
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Maybe it will sink in..not right away but when she goes to post it again.

Date Posted: 10/13/2015 9:06 PM ET
Member Since: 2/26/2006
Posts: 35,010
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Shelia, the sender may have gotten the issue confused, because you mentioned the blue book and the pink book and the size, etc.  These really have nothing to do with the issue at hand.  As Linda stated, short and to the point.  I ordered ISBN# 1234 and received ISBN# 5678.

Date Posted: 10/13/2015 9:15 PM ET
Member Since: 8/18/2008
Posts: 7,759
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True, Hunter, I should have explained it better.  I was trying to get her to see that the blue book with the wrong ISBN was sent, and that didn't match the pink book with the correct ISBN that I ordered.   In this case, the color of the books actually are specific to the ISBN, though I know color is irrelevant.  Next time I'll make sure to employ the KISS method.

 

Date Posted: 10/14/2015 9:23 AM ET
Member Since: 2/12/2006
Posts: 4,381
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When she receives the book and finds the ISBN doesn't match the one on the transaction, then she'll believe it.  Meanwhile, you DO confuse the matter by mentioning a cover.  Perhaps the ISBN you ordered HAS only been published with a 'pink' cover, but in many, many instances, an ISBN is re-used for subsequent releases which often have a different cover from the first one.  That's one of the reasons that PBS doesn't insist on a 'matching cover' and states in a number of places throughout the Help Docs that you cannot expect a particular cover (unless you put it in an RC).



Last Edited on: 10/14/15 9:24 AM ET - Total times edited: 2
Date Posted: 10/14/2015 10:51 AM ET
Member Since: 3/25/2014
Posts: 2,793
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Sounds like an awful situation for both parties.  I think you need a certain version for a library but I would not have the heart to RWAP.  If I ordered a hardcover and I was sent a paperback then I might RWAP. 

I wonder if something strange is going on, you both sound like honest people who are trying to post books correctly.  It's touchy but I would ask her if she posted the ISBN from actual book in her hand or from one of her lists. 

zeke68 -
Date Posted: 10/14/2015 10:54 AM ET
Member Since: 10/30/2008
Posts: 2,810
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I agree with Linda.  Short and sweet.

I would not have mentioned the cover issue at all, just that the ISBNs didn't match.  And I would have kept repeating that until she refunded my credit + one if she wanted the book back.

Scott (scalta) - ,
Date Posted: 10/14/2015 10:56 AM ET
Member Since: 2/20/2010
Posts: 723
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Whenever I encounter a "teachable moment", I always include a link to the relevant Help Docs. This way there is no confusion as to what is expected.
Date Posted: 10/14/2015 12:28 PM ET
Member Since: 8/16/2007
Posts: 15,200
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FYI. I ONLY post books by ISBN. As you know, when you post via ISBN there are lots of OTHER ISBN numbers that also come up for the SAME title. If I post the books by the SAME TITLE it tells me I have duplicates and this is not allowed.
How about you mail the book back to me - the one you don't need etc and then I give you back 2 credits. Very fair I think. Seeing as you can't possibly accept the book. Let me know - sooner rather than later as I am going on holiday soon.

The poster is confused by the other options that PBS lists it sounds like. Just because those other ISBNs show up when you post doesn't mean you can use them.  Tell her to refund your credit plus send the extra for postage now and you will return the book. Done with her.

You can include the Golden Rule for posting,

Do the Title, Author, ISBN and Book Type match your book EXACTLY?

and clarify that you ordered ISBN XXXX and she sent ISBN XXXX so she did not send the correct book regardless of Title and Author matching.



Last Edited on: 10/14/15 12:30 PM ET - Total times edited: 2
Date Posted: 10/14/2015 5:50 PM ET
Member Since: 8/26/2008
Posts: 791
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Recall that in posting, PBS often list a whole list ot ISBNs, saying if it is not one of these it is not postable? Does not seem by what I recall that there is only a single ISBN per book for the purpose of posting. I post by ISBN and routinely get a message prior to listing advising mutiiply other ISBNs.. It only says to not post if it is not among the one of many other included. Could this be the problem?



Last Edited on: 10/14/15 5:52 PM ET - Total times edited: 1
Date Posted: 10/15/2015 11:32 AM ET
Member Since: 2/13/2007
Posts: 2,272
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She did offer you two credits to return the book, which is fine, but she has to give you those two credits BEFORE you return the book per club rules:

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books. 
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).
Date Posted: 10/15/2015 1:19 PM ET
Member Since: 10/24/2008
Posts: 1,426
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As Sally pointed out, make sure that she returns one credit for the RWAP. She also has to give another credit if she wants the book back. She needs to do this before you mail the book back to her.

Lisa N. (LDN) - ,
Date Posted: 10/16/2015 4:33 PM ET
Member Since: 6/19/2007
Posts: 11,146
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Only posting this as a flip side to her not understanding she posted the wrong ISBN.  I recently had this happen and argued about it as well.  The PBS 'contact us' team agreed with her and told me to refund her credit.  In my case I think what might have happened was that I ordered it from someone who had posted it with the wrong ISBN and it got added to my TBR that way because I just checked 'received in good condition.'  I never check the ISBN number because that just doesn't ever really matter to me.  So, then I read the book and posted it from my TBR and the problem was created because it was sent to someone to whom the ISBN did matter.

My take away was to always re-check the ISBN before mailing just in case.  I know - I should have been doing this all along.  :)

Lisa N. (LDN) - ,
Date Posted: 10/16/2015 4:33 PM ET
Member Since: 6/19/2007
Posts: 11,146
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Only posting this as a flip side to her not understanding she posted the wrong ISBN.  I recently had this happen and argued about it as well.  The PBS 'contact us' team agreed with her and told me to refund her credit.  In my case I think what might have happened was that I ordered it from someone who had posted it with the wrong ISBN and it got added to my TBR that way because I just checked 'received in good condition.'  I never check the ISBN number because that just doesn't ever really matter to me.  So, then I read the book and posted it from my TBR and the problem was created because it was sent to someone to whom the ISBN did matter.

My take away was to always re-check the ISBN before mailing just in case.  I know - I should have been doing this all along.  :)

Date Posted: 10/16/2015 4:45 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Recall that in posting, PBS often list a whole list ot ISBNs, saying if it is not one of these it is not postable? Does not seem by what I recall that there is only a single ISBN per book for the purpose of posting. I post by ISBN and routinely get a message prior to listing advising mutiiply other ISBNs.. It only says to not post if it is not among the one of many other included. Could this be the problem?

I'm not sure where you got that it says to not post if it is not among the one of many included. You might want to read the screen closer.  The list is there saying if the one you used is not the correct one for your book, then one of the others might be and that you use should that instead. It has always said multiple times when posting that the ISBN, title, author, and [binding] Type has to match exactly.

Date Posted: 10/16/2015 5:25 PM ET
Member Since: 8/26/2008
Posts: 791
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I just tried and still get an ISBN 10 and an ISBN 13. It seems like there are 2 for each book I try?



Last Edited on: 10/16/15 5:25 PM ET - Total times edited: 1
Date Posted: 10/16/2015 5:33 PM ET
Member Since: 8/16/2007
Posts: 15,200
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I just tried and still get an ISBN 10 and an ISBN 13. It seems like there are 2 for each book I try?

Yes, every book has a 10 and a 13 assigned to it.That isn't the problem. Its when someone send a book with a different 13 or 10 digit than the 13 or 10 digit your book has. When you said "a whole list ot ISBNs" it sounded like you meant the list of other possible ISBNs offered when posting, not just the 2 listed on the book details page.

Date Posted: 10/20/2015 10:45 AM ET
Member Since: 8/18/2008
Posts: 7,759
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 So, then I read the book and posted it from my TBR and the problem was created because it was sent to someone to whom the ISBN did matter.

This is why I would recommend UNCHECKING those boxes as you receive books.  I NEVER have it go to my TBR, and NEVER post from there.  I uncheck the boxes as they come in, and post everything by ISBN as I'm ready for it to go out.  I keep my own TBR list elsewhere, so never needed this feature, and have had this same problem (wrong ISBN) happen before, so learned early and quick not to rely on it.  It takes a few seconds longer, but then I know the item matches.

She did send me 2 credits, and I have mailed the book back to her.  Whether or not she will admit she's wrong when she gets it...well, at least my end's covered.  Maybe the next person won't care as much as I do.

Date Posted: 10/20/2015 11:12 AM ET
Member Since: 2/13/2007
Posts: 2,272
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Every single time someone has sent me a wrong book (not matching ISBN) it has been because they posted from their Bookshelf...but of course, the book they posted did not match the ISBN when they received it but they never checked. Like Sheila, when posting a book I always enter the ISBN on the back of my book, never posting from my Bookshelf, so that way I never post the wrong book by mistake.

Date Posted: 10/20/2015 11:45 AM ET
Member Since: 6/20/2007
Posts: 4,979
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This is why I would recommend UNCHECKING those boxes as you receive books.  I NEVER have it go to my TBR, and NEVER post from there.  I uncheck the boxes as they come in, and post everything by ISBN as I'm ready for it to go out.

Agree 100%.