Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Wrong ISBN & RC not followed, how best to handle

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Wrong ISBN & RC not followed, how best to handle
Date Posted: 6/15/2009 5:02 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

I received a book that was not the ISBN that was posted. Also I have an RC stating that if the book is School Library Binding I require a hardback.  The book was a paperback.

My question is when I went to RWAP the book I had 2 choices, was one a better way?  I could either say wrong book received or did not meet my RC.      I did wrong book just in case my RC was off or something.     Which bring up another ?  can you tell in the system if in fact your RC was on during a certain days transactions?  In this case it is definately the wrong ISBN so I think I'll be ok  but just wondered it it makes a difference in how it will be handled.

Date Posted: 6/15/2009 5:07 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top
DO NOT MARK IT RECEIVED!! You didn't get the book you requested, so there is a possibility that they mixed up your order with someone else. I would PM the person first to make sure this isn't the case. I would ask a tour guide how to proceed from there, but if you haven't already done so, I wouldn't mark it as ANYTHING until you make sure your order didn't get sent to someone else.

Last Edited on: 6/15/09 5:08 PM ET - Total times edited: 1
Anissa (WVgrrl) - ,
Date Posted: 6/15/2009 5:11 PM ET
Member Since: 1/16/2009
Posts: 432
Back To Top

Hmm. For the good of the general PBS site the RWAP for wrong ISBN would seem best. If a member is routinely posting books with the wrong ISBN it is going to result in lots of RWAPs and unhappy swappers. They need to be made aware that this is a problem.

I don't know if there is a way to go back and look at whether RCs were on or off for a particular transaction. I always have mine on, so it has never come up for me.

Date Posted: 6/15/2009 5:41 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

I did the RWAP for wrong ISBN, just didn't know the best way since there really were 2 problems.  I agree that for the good of the site hopefully PBS will track if this happens frequently with a particular swapper. 

 

Sianeka - ,
Date Posted: 6/15/2009 6:15 PM ET
Member Since: 2/8/2007
Posts: 6,630
Back To Top

If you have RCs turned on and do not check the box turning them off  when requesting the book, they will be in place for the order.  You can always see if there were RCs and what they were for completed transactions.  (You cannot see them for pending/current transactions, however.)

Date Posted: 6/15/2009 7:16 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

So now the sender has pm'd me and said oops it was the wrong book.  She wants to know what to do?    I havn't had this happen before...

Is asking for my credit back the right thing to do, do I offer to send the book back?

Date Posted: 6/15/2009 7:18 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

Once the book is in your transaction archive, if you go there and click on the Details, you can see if your RCs were turned on (and what they said).

Yes, this is a RWAP - Wrong Book. You did the right thing. RWAP - Wrong Book is for when you receive what the sender probably believes is the right book, but it doesn't match one of the essential 4 criteria (ISBN, Binding, Title, Author).

When you receive a totally different book, one that doesn't match at all to what you ordered, that is the situation where you do not mark anything received. Instead you PM the sender and see what happened, and work it out from there. If the sender doesn't answer, or doesn't want to fix the issue, then the book eventually goes lost and you will get your credit back.

Since your book was bad for two reasons, I think you can mark it either way, but the sender could argue with you about your RCs, where there is less to argue about "wrong ISBN". Because, if it doesn't match, then it is completely obvious that they didn't follow the rules. Hard to have 2 points of view on that one.   :)



Last Edited on: 6/15/09 7:19 PM ET - Total times edited: 1
Date Posted: 6/15/2009 7:21 PM ET
Member Since: 1/17/2009
Posts: 9,714
Back To Top

So now the sender has pm'd me and said oops it was the wrong book.  She wants to know what to do?    I havn't had this happen before...

Is asking for my credit back the right thing to do, do I offer to send the book back?

Yes, ask for your credit back. She should refund your credit. You should go to your Transaction Archive and mark the problem "Resolved" after you get your credit.

If she wants the book back, she can send you a second credit to cover the cost of postage back to her. (This is in the PBS rules). Or, if you feel comfortable, maybe she will want to send you a check for the postage or something. Either way, you do not need to return the book at your own expense.



Last Edited on: 6/15/09 7:22 PM ET - Total times edited: 1
Date Posted: 6/15/2009 10:37 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

I took your advice and asked nicely for the return of my credit.  But it's been several hours with no reply so hopefully it will work out.

 

Date Posted: 6/16/2009 8:38 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

Well I heard back from the sender today - she said she didn't ever get credit so can't return it. 

PBS live help said to have her check her credit registry - so I passed that on to her.

What if she does nothing - am I stuck?

Date Posted: 6/16/2009 11:47 PM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Press her to check with PBS if she doesn't see it in her credit registry (which I'm sure she will) but have her click the "Contact Us" link at the bottom of the page, and then use the "Feedback" button to ask PBS why she didn't get her credit so that she can return it to you.

Remind her that you are asking again, because you do not want the "Unresolved" status to stay on her account as it acts as a 2nd black mark when the situation is not resolved, and you don't want to see that happen for her. (that prompt often helps :)

Date Posted: 6/16/2009 11:48 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

Sherry,

Thank you so much, that is really good advice.  Will contact her tomorrow if she doesn't get back to me. 



Last Edited on: 6/16/09 11:48 PM ET - Total times edited: 1
Date Posted: 6/19/2009 3:59 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

Here is an update on my problem swap:

My RC was on (not sure originally) so I received a book with the RC not followed and the ISBN was completely different than what was posted.

I used Sherry's suggestions and did a nice but complete reply.

The sender pm'd me:    "I never got the credit for the book, so I can't return it to you. I am really tired of this, so can we just leave it as it is? Keep the book I sent you and let it be."

LOL     Sorry to tire her out learning the rules and then following them, she still has 43 books on her bookshelf.  Hope I can remember not to order from her again since she plays the blame game.

Once she realized she'd made a mistake she came up with the didn't get the credit excuse. Once I let her know how to simply check on her credit from PBS she became tired!    

.

Date Posted: 6/19/2009 4:28 PM ET
Member Since: 2/11/2007
Posts: 808
Back To Top

If the book was in otherwise good shape, and you're able to read (and repost) the book (correctly), I think you really ought to let your credit go. If it'd been because of actual damage, excessive writing, etc. - or you really needed Large Print to read it or something - then you'd have more reason to feel "wronged" about it.

Kate -
Date Posted: 6/19/2009 6:54 PM ET
Member Since: 8/28/2008
Posts: 534
Back To Top

If the book was in otherwise good shape, and you're able to read (and repost) the book (correctly), I think you really ought to let your credit go. If it'd been because of actual damage, excessive writing, etc. - or you really needed Large Print to read it or something - then you'd have more reason to feel "wronged" about it.

I get what you're saying, but the rules require posting by ISBN just like they prohibit certain types of damage. People have all sorts of reasons for wanting a specific copy of a book (binding type, matching other books in the series, etc) and as long as PBS rules require posting by ISBN, I think we have a right to expect that. I'm not sure whether I would request my credit back or not, depending on the reason (I probably wouldn't), but the OP certainly has every right to do so based on PBS rules. She is not obligated to let it slide just because the book is readable.

 



Last Edited on: 6/19/09 6:58 PM ET - Total times edited: 1
Date Posted: 6/19/2009 7:21 PM ET
Member Since: 4/9/2009
Posts: 360
Back To Top

Get your credit back! By "being nice' and not getting it back, you are simply encouraging the sender to do this again to someone else.  It sucks having to make a stand sometimes though...

Date Posted: 6/19/2009 7:52 PM ET
Member Since: 2/11/2007
Posts: 808
Back To Top

Clarification -- i meant "let it go" if a credit is not returned when requested (rather than belaboring the point); I'm in favor of asking for it back upon receipt of the wrong book!

Date Posted: 6/19/2009 8:26 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

Derrick - I agree, I don't want this member to keep posting incorrectly, ignoring RC's, blaming PBS then telling other members to really just be happy with the book they got, even if it is not what they ordered.  

It does suck having to "stand up" and take my time on this - especially when some will invariably think i should just "let it go"... hopefully it never happens to them.

Date Posted: 6/19/2009 11:18 PM ET
Member Since: 1/10/2007
Posts: 1,131
Back To Top

I'm in the middle of exactly the same thing.  Guy posts a children's version of a wish-listed classic.  ISBN's don't match.  Said he didn't understand how to return the credit after I sent him the help link and explained it in a PM.  I don't think I'll see the credit and will mark it unresolved after a week.  But, this is only the 2nd bad apple after a couple hundred transactions.  Hopefully, the system will catch up with him in the end.

Date Posted: 6/19/2009 11:39 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top
You marked it received, even though it was received with a problem, so her whole "I didn't get the credit" story is BS. I would let her know that you expect to get your credit back or you will be marking the transaction as unresolved, which will be another mark against her account.