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Topic: Wrong ISBN- RWAP?

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Subject: Wrong ISBN- RWAP?
Date Posted: 1/7/2010 11:14 PM ET
Member Since: 6/26/2008
Posts: 456
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I've had a certain book on my WL for a while.  I was very shocked to have it come in because there are over 100 people on the WL, though it was moving at a pretty good clip lately.  When I went to mark the book received today (received it techincally yesterday but I wasn't home enough to open it and mark it), I noticed it has a different ISBN then the one on my WL (different publisher too, but both were paperback).

I'm pretty sure I should mark this as RWAP (wrong book), but I feel guilty about it since it's the right binding and in pretty good shape (I might not post it again because of wavy pages, but these def. are not water damage wavy, more like cheap paper wavy but I'm paranoid like that about posting then).  I just wanted to throw this out there before I did mark it RWAP.  Has this happened to anyone else before?

Date Posted: 1/7/2010 11:33 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:49 PM ET - Total times edited: 2
Date Posted: 1/7/2010 11:36 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Yes, I would mark it RWAP and explain that the book needs to be posted by the ISBN, the member should not be posting it the way they did and needs to know that. There is nothing saying that you need to ask for the credit back so if you don't care, then let them know that you are fine with this version and do not need your credit back, but they need to be more careful because if a receiver did ask for it back, they would be obligated under site rules to return it.

Also - the book will be put back on your Wish List when you RWAP, so make sure to remove it if you don't want another copy (with the correct ISBN) coming.

Date Posted: 1/8/2010 12:03 AM ET
Member Since: 10/22/2009
Posts: 1,452
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I recently received the trade paperback of a book I had requested the hardcover for.  It didn't really matter to me what version of the book I received as I just wanted it to read.  The book was in great condition--and when I looked at the sender's profile she was a very new member (only been a member for a week or so.)  I decided not to mark the book RWAP, but I did send a PM to the sender letting her know what had happened and that she might want to check all her books.  She was very appreciative for the heads up.

If the sender had been a longer term member, I probably would have marked the book RWAP but not ask for my credit back.

Date Posted: 1/8/2010 7:42 AM ET
Member Since: 8/10/2005
Posts: 4,600
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Yes, it's RWAP (wrong book) if the ISBN does not match. I mark them that way always--because although I may not care which version I get, some people do, and really the only way to enforce the rules is to call people who don't follow them on the carpet. You don't know if this is a "first offense" for that member, or if they have a habit of trying to skirt the rules. PBS keeps track of that and the only way to let them know is by RWAPPing.

What varies for me is whether I will ask for the credit back. If I don't care which version I get and just want to read the book, I mark RWAP, send a PM to the sender explaining why it was marked as such, but let them know that while I do not want a credit back, others in the same situation might, so they should post books by ISBN only, not title/author.

If it's a book that I wanted for my Keeper shelf in HC and someone sends me the MMP (which I've already read, and which there's a dozen copies in the system already) then I'm going to request a credit back, because I'll have to spend another credit to get the book I actually wished for.

Cheryl

Date Posted: 1/8/2010 12:54 PM ET
Member Since: 11/5/2009
Posts: 1,083
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If I was collecting the book for some reason and needed a certain ISBN, I would mark it RWAP.  If I bought the book simply to read, I wouldn't.  I would send the sender a PM letting them know that they risk a RWAP if they send a book with a different ISBN.  I see no reason to punish people for making a simple mistake.  When I was new, I made the mistake of assuming that if the cover was the same, the title was the same and the author was the same, that must be the book I was posting.  I had no idea that publishers reissued books with new ISBN's.  I know now and take the time to type in ISBN's from the barcode on the back of the book.  It's a pain, but I don't want someone to ask me for their credit back because they got the right book but the wrong ISBN.

Date Posted: 1/8/2010 1:20 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:48 PM ET - Total times edited: 1
Date Posted: 1/9/2010 1:05 PM ET
Member Since: 6/26/2008
Posts: 456
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After checking the member's bookshelf, I can determine that they've been a member since at least 2006, so it's not a new member.  I was pretty sure from the beginning that I should mark it RWAP, but I just wasn't sure how to go about phrasing it, so I thank everyone for their advice.  I ended up sending this:

Thank you for sending this book.  Although it is the correct title and author, it does not match the ISBN that I had on my wishlist.  The book I received was ISBN ____________, not ISBN ___________, and as per PBS guidelines, I am required to mark this RWAP.  I do not want my credit back and I will mark this issue as resolved, but I just wanted to let you know because other members might ask for their credit back if they are looking for a specific addition to add to their collection, so I just wanted to let you know to be careful with the ISBN numbers when posting.  I wish you a good weekend and happy reading!


I hope I wasn't too rude or too forward, but I also wanted to explain why it was marked RWAP.  I hope I don't get a rude PM back, I'm always afraid of rebuttals when I have marked a book RWAP.  I will wait to mark it resolved for a day or two just in case there is an issue or they want the book sent back or something like that.

Date Posted: 1/9/2010 4:29 PM ET
Member Since: 8/10/2005
Posts: 4,600
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That sounds very nice and reasonable, Brenna--not rude at all! I sent a PM almost like that a few months ago. I never heard back from the member, but hopefully if they were not aware that it wasn't kosher to post books only by title/author, they were after my PM. And if they kept on posting books with the wrong ISBN, I figure at least I did my part to let PBS know it had happened.

Cheryl

Date Posted: 1/9/2010 4:48 PM ET
Member Since: 6/26/2008
Posts: 456
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Seems like my fears were unfounded (as they usually seem to be, lol).  The sender was super nice and very apologetic, and even offered to refund the credit.  I said that it wasn't necessary and marked the problem as resolved.

Date Posted: 1/9/2010 7:05 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I'm glad it worked out for you. Your pm was very nice and clearly explained to the sender what happened - without pounding her error down her throat..  :-)



Last Edited on: 1/9/10 7:06 PM ET - Total times edited: 1