Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Wrong isbn, wrong format received. What would you do?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Wrong isbn, wrong format received. What would you do?
Date Posted: 9/12/2007 1:13 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

A question?

A book I have been wanting for a while now was finally offered to me about two weeks ago. I had put the hardcover edition of this book on my list because I know it will be a keeper for me. I received the book yesterday and it is NOT a hardcover edition and in fact it has a completely different ISBN from the one I ordered. I suspect this woman just listed it by title and didn't pay attention to the ISBN at all. I marked it as "wrong book received" because while it is the same title, it is not the edition I desired and requested.

I have sent her a PM explaining all of this and asked her for my credit back. No response to the request yet.

I'm curious, what would you have done in my situation? Keep silent and just re-post the book and just go back to the end of the line for the hardcover all over again? Something else entirely?

And if this situation were reversed, would you give the credit back? Would you demand the book back?

 

Date Posted: 9/12/2007 1:18 PM ET
Member Since: 1/11/2006
Posts: 7,581
Back To Top

Kristina - I would have done exactly what you did.  I think you can also ask R&R to put you back in the #1 spot on the WL. 

Date Posted: 9/12/2007 1:32 PM ET
Member Since: 12/23/2005
Posts: 1,157
Back To Top

I would have done the same as you. If I would have sent a paperback instead of a hardcover, I would return the credit. I received a few books on here with the incorrect ISBN #'s.

Date Posted: 9/12/2007 1:57 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

Cool and thank you for sharing your thoughts Jessie and Anne. @:)

If she sends the credit back then fine and if not then I am not going to badger her about it. I also think she is a new member, (checks, yup..she has only been here for about 2 months) so this will be a bit of a learning experience for her. Hopefully a good one and she will be more careful about how she posts her books in the future.

I'll pm R&R too, thank you for that suggestion.

Date Posted: 9/12/2007 3:22 PM ET
Member Since: 4/23/2007
Posts: 10
Back To Top

You did the right thing.  When I order a hardback, I generally want it to replace a paperback, so it's really annoying to get the wrong one.  I got several of these when I first joined, so I added a condition that asks senders to make sure the binding matches the one listed.  Since then I've had a couple of requests turned down with notes saying it was the wrong binding, so it seems to be working for me. 

Date Posted: 9/12/2007 3:31 PM ET
Member Since: 8/10/2005
Posts: 4,588
Back To Top

I would do the same thing. If the ISBN is different than the one that was ordered, the person sending it sent THE WRONG BOOK and obviously did not read the information that pops up when you post a book. Ignorance is no excuse--those pop-ups saying Are you SURE this is the book you are listing? are there for a reason. 

There are a few older HC's I have on my WL that I have there for the same reason you did--I'm wanting the book for my Keeper shelf, and I have already read the paperback version and liked it...so I don't NEED another paperback version. I'd be really peeved if it happened on one of those. Some books I have listed, I haven't read and don't really care which version I get--but I would still PM the person and ask for the credit back if the ISBN didn't match. People need to learn to post books BY ISBN and not by author and title!

Cheryl

Date Posted: 9/12/2007 8:48 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

Well she just pm'd me and told me that she really only felt comfortable giving me a credit back if I reposted the book immediately. If I keep it then I am just out of luck. (i'm sure you all can read between those lines...)

I told her that she made the mistake and that what I choose to do with the book now is really my decision and choice and that I don't appriciate her holding a credit over my head. SIGH. I have been on PBS for over two years now and I have never had this problem before.

Date Posted: 9/12/2007 8:49 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

By the way Michael and Kate, I REALLY love  your user icon! Very nice!

Date Posted: 9/12/2007 9:44 PM ET
Member Since: 1/12/2007
Posts: 1,305
Back To Top

I would have marked it received with a problem if I was wanting the hard back. I have some WL books on my list that I have both versions listed just to get it, in that case I'm not sure if I'd ask for my credit back but I'd let the system know the sender didn't follow the rules.

Date Posted: 9/12/2007 9:48 PM ET
Member Since: 8/16/2007
Posts: 15,177
Back To Top

Kristina - I'd just repost the book right away. Let her see it on your shelf and get your credit back. Its rude to send the wrong book and then be like that, but ensure your credit is given back and then do as you please with the book. Just because it is listed doesn't mean it will get ordered or you have to mail it.

Date Posted: 9/12/2007 9:58 PM ET
Member Since: 3/13/2006
Posts: 2,024
Back To Top

I'm sorry you had that experience, Kristina.  You definitely should ask to be put back in your spot on the WL.

You know, this is a good thread for a "public service" reminder, that we need to recheck the ISBN & binding (and, of course, title and author) even if we are posting off of our TBR lists a book that we previously received from PBS.  (I suspect that this is how some of these types of errors occur -- someone in the past put it in under the wrong ISBN and then it's reposted later under the same incorrect listing.)

Date Posted: 9/12/2007 10:13 PM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

I think I would tell her that the rules don't ask her to be comfortable with what you do with the book. She posted it against the site rules by not making sure the ISBN & binding matched , and she now needs to get inline with the site rules and send your credit back!

Fine, if she wants to be that way, post the book, and remove it if you like as soon as she gives you your credit back and do as you darn well please with it after that! I hate it when new people that want to break the rules and then make up their own!

Date Posted: 9/12/2007 10:17 PM ET
Member Since: 8/21/2006
Posts: 4,790
Back To Top


Last Edited on: 1/31/09 4:28 PM ET - Total times edited: 1
Date Posted: 9/12/2007 10:51 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

I did think about posting it but here's the thing, I am at a financial point where I only post books around my hubby's every two week paycheck. That is at the end of next week. So if I did post the book, it would only be because I was ready to mail it out to whomever requested it. Now if I posted it just to show  her up and say fine, I  posted the book give me my credit, and then removed it from my shelf, I would be lying to her and as much as I feel she is in the wrong here, lying is not something I do lightly. I do lie upon occasion, we all do for our own reasons, but lying for something like this? It's against my personal ethics.

And what happened if it was requested and I couldn't mail it out? I would be teasing and being cruel to a third party that does not deserve to be yanked around. We have all had times when a book we really wanted got posted and then yanked away from us. I hate when that happens and I won't do that to someone who is an innocent in this (getting uglier by the minute) stupid dance.

Sorry, I'm sure I sound like I am on some kind of moral high horse. I'm not and you have all made really great suggestions and contributed to this conversation wonderfully. We've all made stupid mistakes when we were new here and when it comes down to it that is what she did. I hope that the complaints I made over this to her will hit home when she has this happen to her in the future. Odds are pretty good that it will you know....lol! I just don't think that two wrongs make a right. @:)

Okay, I'll shut up now, I am sure you are all sick of hear of this by now!

Date Posted: 9/12/2007 10:55 PM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

Lea, I would do a cute and paste of a rule that covered this IF I could find it! lol! Well maybe not....I think any more emails from me could be seen by her as harassment and I don't want that to happen.

The last thing I said to her was basically, "it's not your business what I do with this book now. I bought it from you with my credit. You did not send me what I requested and if the situation was reversed I assure you I would correct my mistake by refunding the credit to you. I leave it to you to do what you feel your conscience dictates and that is that."

 

Date Posted: 9/13/2007 12:57 AM ET
Member Since: 1/15/2007
Posts: 880
Back To Top

.



Last Edited on: 7/3/10 12:40 AM ET - Total times edited: 1
Date Posted: 9/13/2007 7:23 AM ET
Member Since: 8/10/2005
Posts: 4,588
Back To Top

Well, I wouldn't post it, myself, especially if I couldn't afford to send it if it was requested. (And I do understand that--my account goes on and off hold periodically as my postage budget gives out!) 

Of course, I have plenty of credits so I can do that comfortably, but I would refuse to be held hostage by someone who was making up their own rules and then expect YOU to pay for their mistake! I'm so darn stubborn I think I wouldn't post it even if I had ZERO credits! LOL Kristina, well done--I think you handled it well. :)

Cheryl



Last Edited on: 9/13/07 7:24 AM ET - Total times edited: 1
Date Posted: 9/13/2007 7:48 AM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

Nothing wrong with having good high morals, gal. You are very find in not posting it just to get her to straighten up. And, just as you don't have to return a book to get your credit back, nor should you be forced to post i if you don't have the money to send it.

You might send her the link to this topic, and tell her if she feels otherwise, there are plenty of members that will debate therules with her :)

Date Posted: 9/13/2007 10:19 AM ET
Member Since: 8/2/2005
Posts: 405
Back To Top

Thank you Allie for posting those rules, I had no idea that some of those existed. Since she did respond to my request for a credit return with her strange "repost first" requirement she really doesn't qualify for R&R to intervene. When the book was recieved I marked it as the wrong book recieved and gave them details. So she does have something on her record. She is very new to the site and I've said my peace to her. Someday this will come back to her and she will have to deal with a problem on her end...that's how life works...what goes around, comes around.

Sherry, I may send her the link to this discussion, but it appears from her account that she has never been in the discussion forums, (or at least she has never posted before, maybe she's a lurker.) so I can't even begin to imagine how she would react to folks talking about her here.

At this point I am willing to let this go, it's only one credit and as much as it galls me that she is unwilling to correct her mistake, it's just one small thing in my life that I don't want to get bigger.

 

Date Posted: 9/13/2007 11:36 AM ET
Member Since: 1/15/2007
Posts: 880
Back To Top

One would hope she would be so embarrassed that she just gives you back your credit, if she saw this discussion. You have been nothing but polite.