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Topic: Wrong postage printed

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Subject: Wrong postage printed
Date Posted: 1/28/2008 2:16 PM ET
Member Since: 3/6/2006
Posts: 3,070
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I knew it looked way off and when I went to the PO she agreed.  It printed off as First Class being $2.15.  It ended up being First Class  $1.81 at the PO.  How do I go about changing this in the system or am I even able to monkey with prices?  Or should I just contact R&R?

ETA I can't even try to edit book data, even if I was able to.  Everytime I put the isbn in and hit enter the same page wanting the isbn number comes up.



Last Edited on: 1/28/08 2:19 PM ET - Total times edited: 1
Date Posted: 1/28/2008 2:31 PM ET
Member Since: 2/16/2006
Posts: 1,956
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The only way to do it would be to edit the book data.  It sounds like the weight may have been a little bit off.  Have you tried clearing your cookies?  Sometimes that helps with the little glitches.

ETA: I just tested the edit book data feature, and it's working for me.



Last Edited on: 1/28/08 2:32 PM ET - Total times edited: 1
Date Posted: 1/28/2008 2:32 PM ET
Member Since: 3/6/2006
Posts: 3,070
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Yeah I have tried and it's still doing the same thing,  tried rebooting just in case too, look like I can't edit any book data :(

Date Posted: 1/28/2008 3:53 PM ET
Member Since: 8/16/2007
Posts: 15,183
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You can change the weight of the book at the time you mail. It doesn't correct the system, but will give you the right label. I weigh all of my stuff and enter the packaged weight because even if the book weight is correct, packaging can vary.

Date Posted: 1/28/2008 4:39 PM ET
Member Since: 3/6/2006
Posts: 3,070
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I can when I don't have a scale.  I don't believe the weight was that far off, if at all between here and the PO.  Even the PO lady couldn't figure out why it would print out at $2.15 first class when the cheapest media rate is $2.13.

Date Posted: 1/28/2008 5:05 PM ET
Member Since: 1/19/2008
Posts: 14,735
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I can when I don't have a scale.  I don't believe the weight was that far off, if at all between here and the PO.  Even the PO lady couldn't figure out why it would print out at $2.15 first class when the cheapest media rate is $2.13.

if a package is 6oz or less, it's cheaper to mail it first class.  if it's between 6 and 7oz, it's $2.15 for first class or $2.13 for media mail - and since first class is faster the system defaults to first class for those packages.  over 7oz and it always prints media mail.  (if you'd prefer to save the $.02, you can tell it the book is heavier than it is when you go to print the label so it uses media mail instead, but for $.02 difference i just use the first class.)

so the weight of the book entered in the system was heavier than your book.  i've noticed sometimes they're kind of off, but since editing book data uses pounds and not ounces, i haven't tried correcting any.

i'd recommend getting a cheap kitchen scale if you have the opportunity.

Date Posted: 1/28/2008 7:15 PM ET
Member Since: 8/26/2006
Posts: 9,310
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Michelle, try editing the book data by finding the book's listing (it's probably on your "books I've mailed" tab,) and then clicking on the down arrow way over in the top right section of the book's listing.  That will bring up a menu, and you can choose "edit book data."

Date Posted: 1/28/2008 7:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can buy an inexpensive kitchen scale to mail your books.  Mine cost around $9 and it's probably saved me at least that in incorrect postage. 

Date Posted: 1/28/2008 7:27 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Since a lot of the weights on PBS books are either missing or wrong, one really shouldn't rely on the weights given. If you want to use PBS postage, you really need to get a scale.

Date Posted: 1/28/2008 8:29 PM ET
Member Since: 3/6/2006
Posts: 3,070
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I didn't use PBS postage, it was what came printed off.

I still can't edit book data.....I put the ibsn in and the page just basically reloads.

Cathy A. (Cathy) - ,
Date Posted: 1/28/2008 10:23 PM ET
Member Since: 12/27/2005
Posts: 4,110
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Maybe there's something wrong with that specific ISBN. Let us know what it is and we can give it a try, or you could try entering another ISBN to see if it's a problem editing all books on your computer.

Date Posted: 1/29/2008 10:58 AM ET
Member Since: 1/10/2006
Posts: 1,069
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I wish that the weight section would have to be manually filled in. Packaging can vary the cost. Just yesterday, I went to make a label and noticed the weight was wrong just after I clicked to print the label and so the amount on the label was wrong. I had to add a postage stamp to make it right. If I didn't notice the discrepancy, I would have had the package returned to me or the person receiving it would owe on their end.