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Topic: Was I wrong??

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Subject: Was I wrong??
Date Posted: 1/12/2009 1:26 PM ET
Member Since: 6/17/2007
Posts: 5
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I've been a member for almost two years and have never had a problem until now. I received a book in November and did not check it out since at that time it was the Holiday's and I had used 6 credits so this book was one of many I received.  I finally got around to picking it up and realized it's large print. I tried to read it and couldn't get past the first page.  Not a big deal, I must have requested a large print by accident so I'll repost, my fault.

Well I went to repost the book and realized it was not my error.  The ISBN the sender used  did NOT match the ISBN I used on the jacket cover.  So when I entered the correct ISBN it came up Large print whereas in my trans. archive it did not. So it was not my fault. That made me a little annoyed but again my fault for not thumbing through the book in November and I had already marked received.  I sent what I considered a friendly note to the sender to let them know the isbn did not match and that they want to be sure they match in the future so people don't end up with large print books who don't want them. I did not ask for a credit back and said it was partly my fault for not looking at the book upon receipt of the book.  I really did this so that this other member would not end up in the same situation but with someone who would request a credit back. I thought I was being nice. But I guess no good deed goes unpunished. I got an ugly email back stating that not everyone can be as perfect as me. This really perturbed me so I responded that following pbs rules does not make me perfect just considerate.

Was I wrong for addressing the issue? 

Date Posted: 1/12/2009 1:50 PM ET
Member Since: 9/13/2007
Posts: 2,520
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No, I think they reacted badly. Some people see everything as an attack and come back on the defensive. I do not think you should have responded to the nasty email though, if people are being abusive or rude to you in private messages it's best to just forward them to the site owners.
Date Posted: 1/12/2009 1:50 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Some people just get witchy when they get called out for posting a book they shouldn't have. You did right by notifying this member that they posted the book wrong, it could really have been a member that didn't realize what they did, not one that just didn't care. 

This member is obviously a bit touchy or off their rocker, how could they possibly think you were perfect when you a guilty of not checking out your books when you get them :P I love it when pissy members say their not as perfect as someone that they do not know at all.

Date Posted: 1/12/2009 1:54 PM ET
Member Since: 5/22/2007
Posts: 9,682
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Angela, in my opinion from what you're telling me you did the right thing. Yes it was  her fault for sending something that wasn't the right ISBN and it should have been addressed when you received it, but you admitted your faults and I think you dealt with the situation with integrity. I admire you for doing that. Good job! I also think you were right to PM the sender and let her know so it doesn't happen to her again in the future. She was wrong to be rude to you, however some people take any correction that you send them offensively and are overly sensitive. I don't know if you pointed it out or not that PBS rules state that the book you're sending must match the ISBN that's listed, but "them's the rules" whether they like it or not. Next time the receiver may not be so nice and might request credits back or report them. They should have thanked you. Just my 2 cents. You did the right thing.

Date Posted: 1/12/2009 2:02 PM ET
Member Since: 6/17/2007
Posts: 5
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Yeah, I thought it was funny that I admitted my fault but then got called "perfect". Thanks so much!  I feel better much better about this.

Date Posted: 1/12/2009 2:08 PM ET
Member Since: 1/2/2009
Posts: 408
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You did the right thing.  If you hadn't said anything you would probably stress over it and seethe for a few days. :-p  Accidents happen.  We should learn from our mistakes.  That being said, I know I'll feel very guilty when I make a mistake and someone calls me out on it, so hopefully I'll be able to take the time to calm down and apologize in my response!

Date Posted: 1/12/2009 2:11 PM ET
Member Since: 8/1/2007
Posts: 5,034
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Sorry you got a nasty gram for their mistake... you did the right thing.  They could have done the right thing too and have been thankful for your information and apologetic, but they chose to do the wrong thing.

Sorry that happened to you :  (

Date Posted: 1/12/2009 2:25 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 2:04 PM ET - Total times edited: 1
Date Posted: 1/12/2009 7:16 PM ET
Member Since: 4/25/2007
Posts: 11,467
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You definitely weren't wrong for addressing the issue with the sender.  I'd probably forward the nasty response to the PBS team.  If the other member had only nasty things to say about being reminded to double check ISBNs when posting books, then they shouldn't have sent back any response at all.

Date Posted: 1/12/2009 8:53 PM ET
Member Since: 1/1/2009
Posts: 1,924
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 I am sorry you are having to deal with this. I am new here, and so I am far from perfect my own self but it sounds like you where very kind and helpful and you deserved a better responce than the one you got. Heck, no responce at all I thought would have been better than the rude on you got.

 I can only hope if I make a mistake someone as nice as you will point it out to me!

 

Date Posted: 1/12/2009 8:58 PM ET
Member Since: 8/19/2007
Posts: 4,243
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You weren't wrong, and if I'd been the sender, I would have returned your credit.  Pat

Date Posted: 1/13/2009 1:58 PM ET
Member Since: 12/7/2007
Posts: 6,435
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Ditto to Pat.  If I'd gotten that message from you'd I'd have felt terrible!  Some people get too defensive.

Date Posted: 1/13/2009 2:50 PM ET
Member Since: 12/28/2006
Posts: 14,171
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An immature reaction from sender.  When posting a book, the PBS system has that reminder window that pops up to check the ISBN and even offers alternates (such as the large print edition). . .the next pop up window asks "are you sure?"

Not your fault Angela, but consider forwarding the nasty note.  PBS Admin may need proof if this person is a repeat offender.

Subject: Wrong ISBN
Date Posted: 1/13/2009 10:28 PM ET
Member Since: 11/18/2005
Posts: 5,421
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You did the right thing.....I got a large print book  when I hadn't requested large print a while back. I sent a PM to the person and explained the problem. He was new and when he wrote back he had seen the problem but wasn't sure what to do.  I didn'tr ask for the credit back and got profussly thanks for that.  I explained how to fix the problem if it should happen to him again.  I can alway reuest the books in regular print in the future.  I did discove I could read the LP books WO my glasses!