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Topic: Was I wrong?

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Subject: Was I wrong?
Date Posted: 10/16/2009 9:55 AM ET
Member Since: 10/1/2008
Posts: 837
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I marked a book RWAP, and sent a very polite email to the sender asking for my credit back.  I got a message back today that I feel is trying to guilt me into accepting a book that's not really postable.  I took some pictures and decided to post them here to get opinion as to whether or not I am justified in asking for my credit back, or if I'm off base (This is the first time I've had to mark a book RWAP, and I don't want to be unfair to the person that sent the book.  I'm also dealing with the "RWAP guilt").

The first pic is the bending and warping in the pages of the book

Photobucket

This one is hard to see, but it shows where the pages are starting to separate from the binding.

Photobucket

I would appreciate any input!

TIA,

Beth



Last Edited on: 10/16/09 9:56 AM ET - Total times edited: 1
Subject: updated to add second pic
Date Posted: 10/16/2009 9:58 AM ET
Member Since: 10/1/2008
Posts: 837
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some how I added the same pic twice

Photobucket



Last Edited on: 10/16/09 9:58 AM ET - Total times edited: 1
Date Posted: 10/16/2009 9:58 AM ET
Member Since: 2/24/2009
Posts: 1,564
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That first picture definitely looks like water damage to me.



Last Edited on: 10/16/09 9:58 AM ET - Total times edited: 1
Date Posted: 10/16/2009 10:11 AM ET
Member Since: 3/25/2008
Posts: 2,530
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If the 1st pic is water/liquid damage it's definitely unpostable. If it's just bent pages, it's still postable technically. Not positive, but I think unless the binding is completely split to the outer binding, it too is still postable.

If I remember correctly a long time ago someone had written to TPTB about cleaved spines & was told pin point holes in the pages were fine. It was only when the pages were completely split through to the outer binding that make it unpostable.

Rick B. (bup) - ,
Date Posted: 10/16/2009 10:24 AM ET
Member Since: 11/2/2007
Posts: 2,625
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It's tough to tell. It's on the edge. If you know the page warping is water damage, then it's unpostable. Otherwise, it's a judgment call. I wouldn't call a book unpostable based on the page warping, but maybe the binding separation. I can't see how ready the pages are to separate from the binding.

Date Posted: 10/16/2009 10:30 AM ET
Member Since: 10/1/2008
Posts: 837
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I don't think it's water damage, because I don't see any marks on the paper, I just think the book is really bent up.  There are pin holes (if that's what they are called) through several pages at the beginning of chapter one.  There are a few pages that are loose, but none that have seperated yet.

I was pretty disappointed when I got the book, because it was wrapped very well, but it is definitely in a condition that I would never post.  With the damage, that's why I requested my credit back - because it's not a book that I could post back for someone else, and not just because the book has reached the end of it's life "naturally".

Date Posted: 10/16/2009 10:40 AM ET
Member Since: 4/13/2009
Posts: 285
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If the warping isn't water damage, and the spine isn't cleaved, then the book was postable.   Worn, but still postable.

Every book on PBS has to arrive at its last home sometime.   It may be it was your turn - personally I'd drop the request for a credit and make the RWAP resolved.

Date Posted: 10/16/2009 11:07 AM ET
Member Since: 2/5/2007
Posts: 30,805
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Even with pictures, it's hard to make the judgement without having the book in your hand.  While I wouldn't be happy postable, it seems to me that it meets PBS guidelines.  I wouldn't ask for a credit back for it and would just accept that it was an "end of the line" book.   However - the final call is yours to make, as always.

Date Posted: 10/16/2009 11:27 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Loose pages, as in part of the page is actually detached from the spine in some places but still attached in other places?  Or loose as in no longer feel firmly attached?

Date Posted: 10/16/2009 11:48 AM ET
Member Since: 1/17/2009
Posts: 10,175
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I have to agree, if the pages are just bent up, then that is still postable. The binding ... it looks from the picture like all the pages are still securely fastened, and if that's true, then its postable, too. It's OK for the binding to be damaged enough that the book opens to a particular page ... as long as all the pages are securely fastened and the binding itself isn't broken.

It just looks like a book at the end of its life, IMO.

Date Posted: 10/16/2009 12:41 PM ET
Member Since: 8/18/2005
Posts: 7,977
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If the warping isn't water damage, and the spine isn't cleaved, then the book was postable.   Worn, but still postable.

It really is hard to tell if you don't have the book in front of you. But if the pages are just crushed and not liquid damaged then it was postable.

I do think the site team said that pinholes in the spine is okay, as long as the two sides aren't completely seperated.

It just looks like a book at the end of its life, IMO.

From what I can tell, I agree. Sometimes we're just the last person in line for any particular book.

 

 

Date Posted: 10/16/2009 1:21 PM ET
Member Since: 6/20/2007
Posts: 5,051
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To me it looks like the pages were bent, not water damaged.  There are distinct uniform bends in the pages for a large section.  Water damage tends to be heaviest in one area and lighter as the damage "fans out".  I tend to agree that this book may be ending its natural life span, but I don't think it is unpostable, from what I see in the pictures. 

Date Posted: 10/16/2009 1:31 PM ET
Member Since: 10/1/2008
Posts: 837
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Thanks everybody for the feedback.  I guess I was just disappointed, as I would have never posted a book in this condition.  I don't expect to get "perfect" books by any means, but this is beyond what I would be comfortable posting.  I wanted to get additional input, especially since I was somewhat offended with the response that I got back from the poster.

I am going to go with general consensus and resolve the issue, and tell the sender that she can keep the credit.