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Zero Time: Providing Instant Customer Value - Every Time, All the Time!
Zero Time Providing Instant Customer Value Every Time All the Time
Author: Raymond T. Yeh, Keri E. Pearlson, George Kozmetsky
"Satisfy your customers instantly -- in Zero TimeTMIn today's fast-paced business world, companies need to react instantaneously. Being a zero-time company involves more than compressing time -- it's about providing value for every customer at every opportunity. To achieve this, businesses must be willing to restructure and compress relationship...  more »
ISBN-13: 9780471382454
ISBN-10: 0471382450
Publication Date: 7/2000
Pages: 270
Rating:
  • Currently 2.5/5 Stars.
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2.5 stars, based on 1 rating
Publisher: John Wiley Sons
Book Type: Hardcover
Members Wishing: 0
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